Update your multi factor authentication preferences

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Update your multi-factor authentication preferences

Introduction

Multi-factor authentication (MFA) is a crucial security feature that helps protect your ActiveCampaign account by requiring more than just a password to grant access. With MFA, you can enhance the security of your account by adding an additional verification step using a method of your choice, such as receiving a code via SMS or an authentication app. This feature is especially important in today's digital landscape, where accounts are vulnerable to unauthorized access. You can update your MFA preferences at any time, making it easy to adjust settings to enhance your security.

How to Access This Feature

To update your multi-factor authentication preferences, follow these steps: 1. Navigate to the **Settings** menu on your ActiveCampaign dashboard. 2. Select the **Security** option, which will take you to the security settings for your account.

Step-by-Step Instructions

Here’s how you can update your multi-factor authentication preferences step-by-step:

1. Click on **Settings** > **Security** to reach the Security page in your account.
2. Under the **Multi-Factor Authentication** section, click the toggle to set it to the **Off** position. This will disable MFA temporarily.
3. A modal window will appear requesting your account password. Enter your password in the field provided, then click the **Disable** button to confirm.
4. Now, click the MFA toggle again to set it to the **On** position, activating the multi-factor authentication feature.
5. A new modal window will appear, allowing you to select how you’d like to receive your verification code. For example, if you previously used the **App** option, you can switch it to **SMS**, or the reverse.
6. If you choose the **App** option, follow the instructions presented in the modal to complete the MFA setup.
7. If you choose the **SMS** option, input the phone number that should receive future verification codes. This step also allows you to update your phone number if needed. Follow the remaining instructions in the modal to finish setting up MFA.

Configuration Options and Settings

When configuring your MFA settings, you'll encounter the following options: - **Toggle**: The control to turn MFA on or off. - **Method of Verification**: Options include **App** or **SMS**, determining how you receive your verification codes. - **Phone Number Input**: For the SMS option, enter the designated phone number for receiving the codes.

Best Practices and Tips

To maximize the effectiveness of your multi-factor authentication settings: - Regularly update your MFA preferences whenever there are changes in your contact information (e.g., a new phone number). - Choose a verification method that you can access easily and quickly. - Utilize an authentication app instead of SMS for more robust security, as apps like Google Authenticator or Authy are less vulnerable to interception.

Common Use Cases with Examples

- **Updating your phone number**: If you've recently changed your mobile number, you can update it in your MFA settings to ensure you continue receiving your verification codes seamlessly. - **Switching verification methods**: A user can switch from using an SMS code to an authentication app for potentially increased security. By following the outlined instructions, they can easily transition to the new method without any hassle.

Troubleshooting

If you experience issues while attempting to update your MFA preferences: - Ensure you are entering the correct account password when prompted during the disabling process. - Confirm that your internet connection is stable while making changes to your settings. - If you're unable to receive codes, check your phone settings or the designated number to ensure it is correct and active.

FAQ

• Q: Can I switch back to SMS if I used the authentication app?

A: Yes, you can switch methods by turning off MFA, then reactivating it and selecting the preferred method.

• Q: What happens if I lose my phone that receives my MFA codes?

A: If you lose your phone, you should update your MFA settings to a new phone as soon as possible. You may need to disable MFA initially if you can’t access your old device.

• Q: Is MFA mandatory for all accounts?

A: While MFA is highly recommended for enhancing security, it is not mandatory. However, enabling it is strongly encouraged.

• Q: Can I have multiple methods set up for MFA?

A: No, you can only choose one method of receiving codes at any time.

• Q: How do I know if my MFA is activated?

A: You can verify if MFA is activated by checking the toggle under the **Multi-Factor Authentication** section in your security settings.

Conclusion

Updating your multi-factor authentication preferences in ActiveCampaign is a systematic yet straightforward process that significantly enhances the security of your account. By following the steps outlined above, you can tailor your MFA settings to best meet your needs and ensure the protection of your data. Adhering to best practices and staying informed about your security settings will fortify your ActiveCampaign experience.

For more detailed information on related features, please refer back to the Settings or Security categories. ```