Template cannot be shared

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Template cannot be shared

ActiveCampaign provides various options for creating and managing email templates, however, certain templates cannot be shared across accounts due to their nature. Understanding these limitations is essential for effectively utilizing templates in your campaigns.

Introduction

The Template cannot be shared feature in ActiveCampaign highlights specific circumstances under which a template does not come with a sharing option. Sharing templates is a critical functionality that allows users to collaborate and maximize the use of proven designs within their campaigns. However, restrictions apply to certain types of templates, and it is important to recognize these limitations to avoid confusion or frustration.

How to access this feature

To view the templates available in your ActiveCampaign account, you can access the Manage Templates page. This is typically found within the email or design sections of your account. Once there, you can see the set of templates that you have created or that are provided by ActiveCampaign.

Step-by-step instructions

Here are the steps to verify if a template can be shared:

1. **Log in** to your ActiveCampaign account. 2. Navigate to the **Templates** section. 3. Click on the **Manage Templates** option. 4. Review your list of templates:

  - Check if the **Share** link is visible next to each template.

5. If the **Share** link is absent, consider the following points to determine the reason:

  - Is it a pre-made theme?
  - Is it a Custom HTML template?

If the template is a Custom HTML template or a modified pre-made theme, you will need to follow the appropriate steps to utilize or share that template.

Configuration options and settings

In this context, the primary configurations revolve around the types of templates:

• **Pre-made themes**: These are templates that come pre-installed with every ActiveCampaign account. If modifications are made by the account owner, a new copy needs to be created to enable sharing capabilities.
• **Custom HTML templates**: Users can copy the HTML code from a template and paste it into a new template within another account or save it as a text document for backup purposes.

It's important to note that both types have limitations when it comes to sharing and utilizing within different accounts.

Best practices and tips

To effectively manage your templates and share them as needed, consider these best practices:

• Always create a **copy** of pre-made themes before making modifications. This way, the share link will be available for your copied template.
• Regularly back up your **Custom HTML templates** by copying their code into a separate document. This ensures that you have a stored version of your template in case it needs to be recreated or shared later.
• Familiarize yourself with which templates can and cannot be shared to prevent any delays in your campaign planning.

Common use cases with examples

1. **Collaborative Campaign Design**: When multiple users work on campaigns, sharing templates allows team members to utilize successful designs without having to recreate them. 2. **Backup of Custom Designs**: For users who develop unique HTML templates for specific purposes, backing up the code is vital, ensuring that designs are not lost and can be reused across different accounts.

Troubleshooting section

If you encounter issues with sharing templates or the **Share** link not appearing:

1. Double-check that the template is not a pre-made theme without a copy. 2. Confirm that the template is not a Custom HTML template needing backup. 3. If necessary, reach out to ActiveCampaign support for additional assistance or clarification about specific templates.

Related features section

For more information on templates, you may find the following features helpful:

• Templates - General overview and management of templates in ActiveCampaign.
• Template Design - Tips and guidelines on designing effective email templates.

FAQ

• Q: Why doesn’t my template have a Share link?

  A: The Share link will be missing if the template is either a pre-made theme or a Custom HTML template directly edited in your account.

• Q: How do I create a copy of a pre-made theme?

  A: Simply navigate to the template, make your desired changes and then save it as a new template to enable the sharing feature.

• Q: Can I share a Custom HTML template?

  A: You cannot share a Custom HTML template directly. Instead, copy its code and create a new template in your other account.

• Q: What happens if I lose my Custom HTML template?

  A: If needed, always ensure to create a backup of your HTML code externally. If lost, it cannot be retrieved from ActiveCampaign.

• Q: How can I differentiate between pre-made and custom templates?

  A: Pre-made templates are the ones provided by ActiveCampaign, while custom templates are those created or modified specifically by you.

• Q: Can I import templates into a different ActiveCampaign account?

  A: You can save the code of a Custom HTML template and import that code into a new template in a different ActiveCampaign account.

• Q: Will ActiveCampaign support help with template issues?

  A: Yes, for any specific issues regarding templates and sharing, you can reach out to ActiveCampaign support for assistance.

By understanding the restrictions and following the best practices outlined in this article, you can manage your templates effectively within ActiveCampaign. ```