Send contacts to your site when they submit your form

```mediawiki Navigation: Main_Page > Forms > Send contacts to your site when they submit your form

Send contacts to your site when they submit your form

When contacts submit a form you've created using ActiveCampaign, it is beneficial to direct them to a specific page on your site. This not only helps to thank them for their submission but can also lead them further along your marketing funnel. This feature allows you to send contacts and leads to a "Thank You" page or any other page on your site when they submit your form. Utilizing this capability ensures a seamless transition for your users and keeps them engaged with your brand.

This article will guide you through the process of setting this up effectively, outlining the necessary steps, configurations, and best practices to maximize your results.

How to Access This Feature

To access the feature that allows you to send contacts to your site upon form submission, follow these steps:

1. Click on Website > Forms on the left menu to navigate to the Forms Overview page. 2. Select the form you wish to edit or choose to create a new form.

Step-by-Step Instructions

To successfully send contacts to your site when they submit your form, follow these detailed instructions:

1. After navigating to the Forms Overview page, click on the desired form to edit, or create a new form if necessary. 2. Once the form builder loads, you will see all editing and styling options appear in the right pane. 3. Click the Options tab located on the right pane to access submission settings. 4. Look for the On Submit box. The default setting is to display a "Show Thank You" confirmation message. To change this:

  - Click on the dropdown menu in the On Submit box.
  - Select the Open URL option.

5. In the URL field provided, type or paste the destination URL you want the contacts to be redirected to after form submission. 6. If you would like to link to a PDF document, ensure it is hosted on your website or using a file hosting service (like Dropbox), then paste the file path to the PDF into the URL field. 7. To save your settings, click the Integrate button. 8. Finally, click the Save and Exit button to finalize your changes.

Configuration Options and Settings

When configuring your form submission settings, consider the following options:

• On Submit: This setting allows you to customize what happens when a form is submitted. Options include:

 - Show Thank You: Displays a confirmation message on the same page.
 - Open URL: Redirects the user to a specified URL.

• URL field: This is where you will enter the destination web address. Make sure to input a fully qualified URL (for example, https://www.yourwebsite.com/thank-you).

Best Practices and Tips

To ensure optimal performance when using this feature, consider the following best practices:

• Always test your forms after configuration to ensure that contacts are correctly redirected to the intended URL.
• Use clear and concise messaging on your "Thank You" page or the designated landing page to guide users on the next steps.
• If you are linking to a PDF, verify that the file is accessible without any permissions issues, so users can easily download it.
• Monitor analytics for the page you are directing users to understand user behavior after submission and improve conversion rates.

Common Use Cases with Examples

1. **Thank You Page Redirection**: After a user fills out a contact form, they are sent to a "Thank You" page where they are encouraged to explore related content or offers. 2. **Event Registration Follow-up**: A user registers for an event and is redirected to a dedicated landing page providing further details about the event. 3. **PDF Resource Distribution**: Users filling out a form can be redirected to a page where they can download a white paper or brochure after submission.

Troubleshooting Section

If you encounter issues with form submissions and redirects, check the following:

• Ensure the URL entered in the URL field is correct and reachable.
• Verify that there are no typos or errors in the destination URL.
• Check if any browser settings might be blocking the redirection (such as popup blockers).
• Test the form submission using different devices to eliminate device-specific issues.

Related Features Section

For further assistance and features that complement this one, consider exploring:

• Forms: To understand the various forms and whether you require different types for specific scenarios.
• Automation: Learn how to automate follow-up communications once a contact submissions triggers your desired action.
• Landing Pages: Understand how to create more dedicated and detailed landing pages that can serve as effective thank you pages.

FAQ Section

1. Can I use this feature for multiple forms?

Yes, you can configure this redirection for each form individually.

2. What types of pages can I link to?

You can link to any public URL, including a "Thank You" page, a product page, or a PDF hosted on your site.

3. Is it possible to customize the "Thank You" message?

When you select the Show Thank You option, you can customize the message that displays.

4. Can I track conversions from the redirected page?

Yes, using tracking tools on your website, you can monitor visits and conversions from the redirected links.

5. What if my URL is not working?

Check for any typos, ensure the URL is accessible, and verify that it points to the correct page.

6. Will this feature work on all ActiveCampaign plans?

Yes, this feature is available for the Starter, Plus, Pro, and Enterprise plans.

Remember, by effectively using the feature to redirect contacts after form submissions, you can enhance user engagement and drive conversions more efficiently. ```