Send contacts to my site

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How do I send contacts to my site when they confirm their subscription?

When a contact confirms their subscription through a double opt-in process, they trigger a confirmation action in your ActiveCampaign account. By default, this action displays a "thank you" message. However, you have the option to redirect contacts to your website or link to a PDF document instead. This feature enhances user experience and can drive traffic to your site, making it a valuable tool in your marketing strategy.

How to access this feature

To utilize the feature that allows you to send contacts to your site upon subscription confirmation, you will need to access the forms section in your ActiveCampaign account. This is where you can configure the confirmation action for your subscription forms.

Step-by-step instructions

Follow these steps to set up the redirection after subscription confirmation:

1. Click Website on the left menu of your account.
2. Locate the form you wish to work with, then click the Edit button.
3. The form builder will load, displaying all editing and style options in the right pane. Click the Options tab located in the right pane.
4. In the Form Action section, click the settings gear icon next to the list name.
5. A modal window will appear. Click the Confirmation Action dropdown. Then select the Redirect to URL option.
6. Type or paste the destination URL into the URL field provided.

  * If you wish to link to a PDF document, ensure it is hosted on your website or a file hosting service like Dropbox. Paste the file path to the PDF into the URL field.

1. Click the Save button to finalize your changes.

Following these steps will ensure that once a contact confirms their subscription, they are redirected to the website or PDF document you specified, streamlining their experience and facilitating better engagement.

Configuration options and settings

When setting up the confirmation action, you will work with the following key configuration options:

• Form Action - This allows you to select the action that takes place once a form is submitted.
• Confirmation Action - This dropdown lets you choose between showing a thank you message or redirecting the contact to a URL.
• URL field - Here, you input the destination URL where you want to direct contacts after confirmation.

Utilizing these configuration options effectively allows you to tailor the contact's post-subscription experience to fit your marketing goals.

Best practices and tips

To maximize the effectiveness of this feature, consider the following best practices:

• **Choose relevant content**: Ensure the destination URL leads to relevant content, such as a welcome page or a promotional offer, to capitalize on the contact's interest immediately.
• **Make it user-friendly**: If linking to a PDF, make sure it is easily accessible and provides value to the user.
• **Stay compliant**: Ensure that the processes comply with data protection regulations, particularly if you are using forms to collect sensitive information.
• **Test your links**: Prior to finalizing the setup, test the URL to ensure that it directs users to the intended page or document without errors.

Common use cases with examples

Below are some practical use cases for redirecting contacts upon subscription confirmation:

• **Welcome Page**: Direct new subscribers to a welcome page where they can learn more about your brand and services.
• **Exclusive Offers**: Redirect users to a page featuring special discounts or offers for new subscribers, encouraging immediate engagement.
• **Resource Access**: Link to a downloadable PDF such as an eBook or user guide that provides value relevant to your audience.
• **Webinar Registration**: Send users to a registration page for an upcoming webinar that aligns with their interests.

These examples illustrate how you can effectively use redirection to enhance user experience and provide valuable content once a contact confirms their subscription.

Troubleshooting

If you encounter issues while setting up the redirection feature, consider the following troubleshooting tips:

• **Double-check your URL**: Ensure that the URL is entered correctly and is functional.
• **Test the submission**: Go through the subscription process yourself to verify if the redirection works as intended.
• **Check hosting**: If linking to a PDF, make sure it is properly hosted and accessible to your users.
• **Review active campaigns**: Ensure there are no conflicting campaigns that might affect the redirection process.

Following these troubleshooting steps will help resolve common issues associated with this feature.

Related features

For more features related to forms and campaigns, you may find these articles helpful:

• Campaigns
• Forms
• More detail on how to change confirmation messages can be found in the article on [how to change the default message that appears when a contact confirms their subscription](https://help.activecampaign.com/hc/en-us/articles/115000995250-How-do-I-change-the-default-message-that-appears-when-a-contact-confirms-their-subscription-).

FAQ

What happens if I don't set a confirmation action?

If no confirmation action is set, the default thank you message will be displayed.

Can I redirect to a site that requires authentication?

No, ensure the URL is publicly accessible so that all subscribers can view it without hassle.

Is it possible to use a custom domain for links?

Yes, you can use a custom domain as long as it points to a valid URL.

What formats of files can I link to using PDF?

You can link to any PDF file that is hosted on a website or file hosting service.

How can I test the confirmation action?

You can create a test contact to go through the subscription process and verify if the redirection works properly.

Can I customize the thank you message as well?

Yes, customization options for the thank you message can also be adjusted in the settings.

What should I do if the redirection does not work?

Check the URL for any errors, and ensure that it is hosted correctly and accessible.

By effectively leveraging the ability to send contacts to your site once they confirm their subscription, you can enhance user experience and streamline your marketing efforts. For further guidance, refer to the provided resources or consult the ActiveCampaign support team. ```