Resend an opt in confirmation email

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How do I resend an opt-in confirmation email?

When managing your email marketing, ensuring that your contacts confirm their subscription is crucial for compliance and engagement. If a contact does not open your confirmation email, the ability to resend an opt-in confirmation email allows them another opportunity to confirm their subscription. This feature is a part of ActiveCampaign’s broader capabilities to manage your contact lists effectively. However, it is essential to use this feature judiciously; it should be done only once per contact. If the contact does not confirm their subscription after two opportunities, it's best to assume they may not be interested in receiving your emails.

How to access this feature

To resend an opt-in confirmation email, you will first need to navigate to the Contacts section within your ActiveCampaign account. This feature is available under the Unconfirmed category, where you can manage your contacts who have yet to confirm their subscription.

Step-by-step instructions

Follow these steps to resend an opt-in confirmation email:

1. Click Contacts in the left menu to view the Contacts Overview page.
2. Click Filter by Status to display filter options.
3. Select Unconfirmed to view contacts who have been sent a confirmation email but did not click it.
4. To the right of each contact entry, you will find an Email button next to a dropdown button. Click the dropdown button and then click Resend Opt-in.
5. A confirmation message will appear. Here, you have the option to cancel the action or to send the email. Click Send to resend the opt-in email to your contact.
6. You will receive a second confirmation message indicating that the opt-in email has been resent successfully.

Configuration options and settings

The Resend an opt-in confirmation email feature has specific configurations you should be aware of:

• Opt-in emails can only be sent for forms that utilize the Subscribe to list form action.
• Confirmation emails are sent on a one-to-one basis; there is no functionality to bulk send a confirmation email to a list of contacts.

Best practices and tips

When utilizing the resend opt-in confirmation email feature, consider the following best practices:

• Only resend the opt-in confirmation email once per contact. This practice reduces the risk of overwhelming your contacts and maintains your credibility.
• Monitor the response rate to understand better how many contacts are actively engaging with your emails and who is not.
• For contacts who continue to remain unconfirmed after two opportunities, consider reaching out through an alternative communication channel if you believe they are important to your business.

Troubleshooting section

If you encounter issues while attempting to resend an opt-in confirmation email, consider the following troubleshooting steps:

• Ensure that you have correctly navigated to the Unconfirmed section.
• Verify that the contact you are trying to resend the email to has indeed not confirmed their subscription previously.
• Check that the email address associated with the contact is accurate and has not changed.

FAQ

1. Can I resend the confirmation email to multiple contacts at once?

No, the confirmation email can only be sent to contacts one at a time.

2. What should I do if a contact still doesn't respond after resending the opt-in email?

If a contact does not confirm their subscription after two opportunities, consider it best to assume they are not interested in receiving your emails.

3. Is the resend option available for all plans?

Yes, the feature to resend an opt-in confirmation email is available for all ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise.

4. Can I resend an opt-in confirmation email more than twice?

No, it is advised to only resend the confirmation email once. Sending it more than once may lead to disengagement.

5. What types of forms can use the opt-in confirmation email?

Opt-in emails are exclusively available for forms that employ the Subscribe to list form action.

6. How can I view the status of my contact's confirmation?

You can view your contacts' status on the Contacts Overview page by filtering for Unconfirmed contacts.

7. What happens if the opt-in email bounces?

If the opt-in email bounces, ensure that the contact's email address is valid, and consider updating it in your records.

For more detailed information on contact management features, please refer to the Contacts category in ActiveCampaign's documentation. ```