Manage notifications from Conversations

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Manage notifications from Conversations

Introduction

The Manage notifications from Conversations feature in ActiveCampaign is crucial for any Conversations Agent looking to enhance responsiveness to incoming messages. This feature enables you to customize how you receive notifications for messages coming into the Conversations inbox, allowing you to address visitor inquiries promptly. With the right notification settings, you can ensure that no message goes unanswered, improving customer satisfaction and engagement.

How to Access This Feature

To manage your notification settings for Conversations, follow these steps to access the appropriate menu within ActiveCampaign: 1. Log in to your ActiveCampaign account. 2. Click on Conversations in the left menu. 3. Select Conversations Settings to access the notification options.

Step-by-Step Instructions

Once you are in the Conversations Settings, you can configure your notifications by following these detailed steps:

1. In the Conversations Settings page, locate the Notifications box. 2. Identify the notification type you wish to enable or disable:

  - **Desktop notifications**
  - **Audio notifications**
  - **Email notifications**

3. To enable a notification, click the red toggle next to the respective option. This action will switch the toggle to green, indicating that the notification is now enabled and labeled as "On". 4. Conversely, if you desire to disable a notification, click on the green toggle to turn it red, indicating that the notification is now off and labeled as "Off".

This straightforward click-and-toggle method gives you the flexibility to tailor the notifications that best suit your work style.

Configuration Options and Settings

In the Conversations Settings, you have the following notification configurations:

• **Desktop notifications**: Notifies you of new messages directly on your desktop when this setting is turned on. Keep in mind that your Conversations must be open in a web browser tab to receive these alerts.

• **Audio notifications**: Provides an auditory alert when a new message arrives, ensuring you never miss an important message even if you are away from your screen.

• **Email notifications**: Sends an email alert if an incoming message remains unread for more than two minutes. This option allows you to stay informed of incoming messages regardless of whether your web browser is open or closed.

You may enable any combination of these notifications based on your preferences.

Best Practices and Tips

To maximize the effectiveness of your notification settings, consider the following best practices:

1. **Select Personal Preferences**: Assess your work environment and preference for notifications; for instance, if you work in a noisy setting, audio notifications might be disruptive, whereas desktop notifications could suffice. 2. **Maintain Active Sessions**: Ensure that your Conversations tab remains open in your browser for effective receipt of desktop and audio notifications. 3. **Integrate with Mobile**: If you also access Conversations via mobile, familiarize yourself with the mobile app's notification settings to ensure optimal responsiveness on the go. For more information, see the Conversations Mobile App help article.

Troubleshooting

If you are not receiving notifications as expected, consider the following steps to troubleshoot:

1. **Check Notification Settings**: Verify that the toggles for your desired notifications are in the "On" position. 2. **Open Browser Tab**: Ensure that the Conversations section is open in your browser, as desktop and audio notifications won't function otherwise. 3. **Browser Settings**: Inspect your web browser notifications settings to ensure that notifications from ActiveCampaign are allowed.

If issues persist, consult the ActiveCampaign support team for further assistance.

Related Features

For more information on related functionalities, check out the following feature articles that may complement your use of Conversations: - Conversations - Conversations Mobile App

FAQ

Here are some frequently asked questions regarding the management of notifications from Conversations:

1. **What do I do if I'm not receiving email notifications?**

  - Ensure that the email notification toggle is set to "On" and check your email's spam or junk folders.

2. **Can I enable notifications for someone else in my team?**

  - No, notification settings are user-specific and must be configured by individual agents.

3. **What happens if I miss a desktop notification?**

  - Missed desktop notifications do not affect your ability to respond; however, you will want to regularly check your Conversations inbox for new messages.

4. **Will audio notifications play if my computer is muted?**

  - Yes, audio notifications require the computer’s sound to be unmuted in order to be heard.

5. **Do I need to have my user account open to receive email notifications?**

  - No, email notifications are sent regardless of whether your web browser is open or closed.

6. **Can I toggle notification settings on the mobile app?**

  - Yes, similar notification settings are available in the Conversations Mobile App.

7. **What is the best combination of notifications to use?**

  - This varies by individual, but a common recommendation is to use desktop notifications alongside email notifications for maximum responsiveness.

With this structured approach to managing notifications from Conversations, you'll be equipped to engage with your customers effectively and efficiently. ```