Get notified when contacts subscribe or unsubscribe from your list

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Introduction

The feature to Get notified when contacts subscribe or unsubscribe from your list allows users to stay updated about changes in their contact list by receiving email notifications. This functionality is critical for maintaining engagement with your audience and can help businesses manage their email marketing campaigns effectively. Notifications can be configured to be sent upon subscription or unsubscription of contacts, ensuring that you are always informed about the state of your mailing lists.

Why It Matters

Having real-time notifications about contact subscriptions and unsubscriptions enables businesses to promptly react to changes in user engagement. This can lead to better customer outreach, targeted campaigns, and improved overall customer relationships.

How to Access This Feature

To access the notification settings for subscriptions and unsubscriptions, navigate to the Contacts section if you are managing settings directly or to the Automations section for automating notifications.

Step-by-Step Instructions

List Settings

To set up notification emails for a specific list, follow these steps:

1. Navigate to Contacts > Lists on the left menu.
2. Find the desired list and click the dropdown to the right of the Import contacts button.
3. Select Advanced Settings from the list of options.
4. A modal window will appear. Enter the email address that should receive the subscription notifications in the Send subscription notification to field.
5. To enable notifications for unsubscribes, enter the appropriate email address in the Send unsubscribe notification to field.
6. Click the Save button to finalize your settings.

Automations

To create an automation that sends notifications upon subscriptions or unsubscriptions, do the following:

1. Click on Automations on the left menu.
2. From the Automations Overview page, click Create an Automation.
3. Select Start from Scratch and click Continue.
4. Choose the Subscribes to a list option to trigger notifications for subscriptions, or select the Unsubscribes from a list option for unsubscribes, then click Continue.
5. A modal will appear. Use the dropdown to select the list for which you want to receive notifications. To receive notifications for any list, select Any.
6. Choose between Runs once or Runs multiple times as per your requirement, then click Add Start.
7. In the "Add New Action" modal, click the Notify someone option under Sending Options.
8. In the Compose Message modal, fill out the fields and click OK. Ensure that your To email address differs from your From email address to ensure delivery.
9. If both emails are from the same domain, whitelist ActiveCampaign’s IP ranges to prevent deliverability issues.
10. After configuring your automation, give it a descriptive name and set it to Active by clicking on the Active button in the top right corner.

Configuration Options and Settings

- **Send subscription notification to:** This field allows you to specify which email addresses should receive notifications when someone subscribes to your list. - **Send unsubscribe notification to:** This field specifies which email addresses will receive notifications when someone unsubscribes from your list. - **Subscribes to a list/Unsubscribes from a list:** These options trigger your automations based on the subscription status of a contact to/from a specified list. - **Runs once/Runs multiple times:** Perform actions based on whether you want the automation to trigger once for each contact or each time they subscribe or unsubscribe.

Best Practices and Tips

- Regularly check and update the email addresses in your notification settings to ensure the right individuals receive updates. - Utilize the automation feature to trigger workflows that can help you to engage with unsubscribed contacts, possibly to win them back. - Test your notification settings by subscribing and unsubscribing test contacts from your lists to ensure delivery and functionality. - When creating notifications, make sure to use different domains for To and From email addresses to optimize delivery chances.

Troubleshooting

If you are not receiving notifications: - Verify that the email addresses entered in the notification settings are correct. - Check spam or junk folders to ensure emails are not misclassified. - Confirm that your email service provider is not blocking emails from ActiveCampaign. - Ensure the lack of any whitelisting issues if using the same domain for both email addresses.

Frequently Asked Questions (FAQ)

1. What types of notifications can I receive?

You can receive notifications for both subscriptions and unsubscriptions when contacts join or leave your mailing lists.

2. Can I receive notifications for all my lists at once?

Using automations, you can set up notifications for contacts subscribing or unsubscribing to any list by selecting the Any option.

3. How do I differentiate notifications for different lists?

You can set unique email addresses for each list notification under the list settings or configure separate automations for them.

4. What happens if my email addresses are the same for 'To' and 'From'?

If the To address is the same as the From address, the notification will not be delivered. It is recommended to use different addresses.

5. Can I customize the content of the notification emails?

Yes, when setting up automations, you will have the option to customize the message sent in the notification emails.

6. Is there any limit to the number of notifications I can set up?

ActiveCampaign does not specify a limit; however, be mindful of your email provider's policies to avoid sending too many emails.

7. How can I ensure high deliverability of my notification emails?

To enhance deliverability, ensure you whitelist ActiveCampaign’s IP ranges if using matching domains for the To and From addresses.

Related Features

For further information on email notifications and workflows, refer to the Automations feature for creating more complex triggers and responses to user actions. ```