Dedicated SMS Number Support in Australia

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Dedicated SMS Number Support in Australia

ActiveCampaign is excited to introduce the Dedicated SMS Number Support in Australia, a new feature available for SMS Marketing customers. This feature expands our global SMS capabilities, allowing you to register a dedicated Australian 10-digit long code to ensure compliant and reliable SMS deliverability to recipients in Australia.

Importance of Dedicated SMS Numbers

In the competitive landscape of SMS marketing, having a dedicated number enhances trust and increases message deliverability. Messages sent from a dedicated number are more likely to reach your audience reliably, which helps you maximize your outreach efforts and adhere to local SMS marketing regulations.

How to Access this Feature

To utilize the Dedicated SMS Number Support in Australia, ensure your ActiveCampaign account is of the Plus, Professional, or Enterprise plan level that includes the SMS Marketing add-on. You also must be part of the Admin Group to perform the required actions.

Step-by-Step Instructions

Follow this simple guide to register a dedicated SMS number for Australia:

1. Navigate to SMS > Registration in your ActiveCampaign dashboard.
2. Click the Register button under the Australia section.
3. You will need to submit the required business documentation, including:

  * Commercial Registry document or an equivalent official record
  * Business Name
  * Business Address
  * Business ID Number

Once your submission is complete, the review process will begin. Although ActiveCampaign does not manage the review directly, approval is typically completed within 3 to 5 business days.

Configuration Options & Settings

In order to configure and utilize your dedicated SMS number, consider the following options:

• **Dedicated SMS Number**: This is your unique 10-digit long code for SMS marketing in Australia.
• **Business Documentation**: Ensure your business documentation includes all necessary details as outlined above for a smooth registration process.

Best Practices and Tips

To maximize the effectiveness of your dedicated SMS number, adhere to these best practices:

• **Compliance**: Always ensure your SMS messages comply with Australian regulations to maintain trust and avoid penalties.
• **Message Clarity**: Use clear and concise language in your SMS messages, ensuring recipients understand your content and calls to action.
• **Frequency**: Balance the frequency of your messages to avoid overwhelming your recipients, while still keeping them engaged.

Troubleshooting

If you encounter issues during the registration process:

• **Document Issues**: Make sure that the business documentation is clear and legible. Any blurred text or missing information may lead to delays in approval.
• **Plan Verification**: Verify that your account is on a qualifying plan (Plus, Professional, or Enterprise).
• **Administrative Access**: Ensure you are logged in as a member of the Admin Group. Other user roles may not have access to register a dedicated SMS number.

Related Features

For additional features related to SMS capabilities in ActiveCampaign, consider exploring:

• SMS Marketing
• Automation

FAQ

Q1: What types of businesses can register for a dedicated SMS number in Australia? A1: Any business that meets the documentation requirements can apply, provided they are registered in Australia.

Q2: How long does the approval process take? A2: Typically, approval is completed within 3 to 5 business days after submission of your documentation.

Q3: What happens if my registration is denied? A3: You will be notified, and you may need to correct or resubmit your documentation as needed.

Q4: Can I use the dedicated SMS number for messaging outside of Australia? A4: This feature is specifically for SMS marketing within Australia; using it for international messages may not be compliant.

Q5: What if I need to change my dedicated number? A5: You would need to initiate a new registration and follow the same process for obtaining a different number.

Q6: Is there a cost associated with obtaining a dedicated SMS number? A6: There may be associated costs depending on your ActiveCampaign plan; refer to your plan details for specific information.

Q7: Where can I find more resources about registering a dedicated Australian SMS number? A7: You can find additional resources and guidance in the ActiveCampaign documentation: [Register for a dedicated Australian SMS number](https://help.activecampaign.com/hc/en-us/articles/20389825969948-Register-for-a-dedicated-Australian-SMS-number#register-for-a-dedicated-australian-sms-number-0-0).

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