Contact submitted a subscription form but was not added to my automation

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Contact Submitted a Subscription Form but was Not Added to My Automation

Introduction

When managing your email marketing campaigns, it's crucial to understand the flow of how contacts are entered into your automation sequences. A common scenario that users encounter is when a contact submits a subscription form but does not get added to their automation as expected. This can lead to wondering why your contacts are not entering your automation as soon as they fill out the form. Understanding this process is key to ensuring your automation functions effectively.

In this article, we will explore the reasons why contacts might not be added to your automation immediately upon submitting a subscription form, especially in the case of double opt-in settings.

How to Access This Feature

To understand how to diagnose issues related to contacts not being added to your automation, you will primarily need access to your ActiveCampaign account. From the dashboard, navigate to the section where you manage your forms and automations. This is typically found under the Automations and Forms sections of the user interface.

Step-by-Step Instructions

1. **Check the Type of Subscription Form**: First, confirm if the form you are using has double opt-in enabled. This setting requires that contacts confirm their subscription before they can be added to your automation.

2. **Examine Relevant Automation Triggers**: The scenario mainly applies to specific automation triggers, such as:

  - Subscribes to a list
  - Submits a form
  - Tag is added
  Knowing this helps to understand under what conditions contacts should enter your automation.

3. **Look for Confirmation Requirements**: If double opt-in is selected, ensure that your contacts receive and click the verification link in their confirmation email. They will be added to the automation only after confirming their subscription.

4. **Wait for Processing**: If the contacts have confirmed their subscriptions and are still not in the automation, give it some time for the system to process and update.

5. **Check the Automation Status**: Ensure that the automation you are using is active. Inactive automations will not add any contacts regardless of their action.

Configuration Options and Settings

To manage your subscription forms effectively, pay attention to the following configuration options: - Double Opt-in: This option ensures that users confirm their subscription via email before being added to your list and automations. - List Management: Make sure the correct list is selected when creating the form.

These configuration options have direct impacts on when and how contacts are added to automations.

Best Practices and Tips

- **Use Single Opt-in When Possible**: If immediate access to the automation is critical, consider using single opt-in to eliminate the step of confirming via email. - **Testing**: Always test your forms and automations with different scenarios to ensure they function as expected. - **Clear Communication**: Make it clear in your subscription forms that a confirmation email will be sent, and remind users to check their spam folders. - **Regular Reviews**: Regularly review your automations and form submissions to identify any potential issues early.

Troubleshooting

If after following the above instructions your contacts are still not entering the automation: - Confirm that they have checked their email and confirmed their subscription. - Examine the automation triggers to ensure they align with expected user actions. - Contact the ActiveCampaign Customer Experience Team for additional support if needed.

Common Use Cases With Examples

1. **Marketing Campaigns**: You might set up automations for specific marketing campaigns where users fill out a form to receive a webinar invitation. If the double opt-in is enabled, they won’t enter your automation until they confirm their email.

2. **Newsletter Sign-ups**: When you run a newsletter with incentivized content, using a subscription form can gather contacts, but ensure they complete the double opt-in process to start receiving newsletters.

FAQ

Q1: What happens when a contact submits a form with double opt-in enabled?

If double opt-in is enabled, the contact will not be added to your automation until they confirm their subscription via the emailed link.

Q2: How can I check if my automation is active?

You can check the status of your automation within the Automations section of your ActiveCampaign account to ensure it is active.

Q3: Can contacts still enter the automation if they don't confirm their email?

No, if confirmation is required and the contact does not confirm, they will not enter the automation.

Q4: What are the consequences of using double opt-in?

While double opt-in improves list quality by ensuring that contacts genuinely wish to subscribe, it can delay contacts from being added to automations until they confirm.

Q5: How can I encourage users to confirm their subscription?

Using clear call-to-action messages and ensuring that your confirmation email is engaging can help improve confirmation rates.

Q6: Is it possible to disable double opt-in after a form has been created?

Yes, you can edit your forms to disable double opt-in; however, contacts who have already submitted the form will remain under the original settings until they confirm their subscription.

Q7: What should I do if I receive no responses after sending a confirmation email?

Check your email deliverability settings and encourage your contacts to check their spam or junk folders.

For more assistance with your automations, please visit the Automation section or contact the ActiveCampaign Customer Experience Team for support. ```