Contact Limit

```mediawiki Navigation: Main_Page > Billing > Upgrades > Contact Limit

Does ActiveCampaign Automatically Increase My Contact Limit?

ActiveCampaign is designed to help businesses manage their marketing and customer relationship management efforts efficiently. One of the aspects of managing your account is understanding your contact limit. This feature is vital for keeping your email marketing efforts within the constraints of your chosen plan. Knowing whether or not your contact limit is adjusted automatically can help you avoid unexpected interruptions in communication or service.

ActiveCampaign does not automatically increase your contact limit unless you have enabled the auto-upgrade feature in your account. This article outlines the steps necessary to manually increase your contact limit and how to enable auto-upgrade.

How to Access the Contact Limit Feature

To manage your contact limit, follow these steps:

1. Log into your ActiveCampaign account. 2. Click on your profile icon located in the top right corner of the dashboard. 3. Select Billing & Upgrade from the dropdown menu.

Step-by-Step Instructions

1. 1. 1. Increasing Your Contact Limit Manually

If you need to increase your contact limit, you can do so by following these instructions:

1. Log into your ActiveCampaign account. 2. Click your profile icon and navigate to Billing & Upgrade. 3. Click the Edit link next to your current contact amount. 4. A modal window will appear. Use the dropdown menu to select the desired number of contacts for your account. 5. Click the Update contact limit button. 6. Follow the prompts to confirm your purchase.

1. 1. 1. Enabling Automatic Upgrades

If you prefer that your contact limit increases automatically when you approach your limit, you can enable the auto-upgrade feature:

1. Log into your ActiveCampaign account. 2. Click your profile icon and select Billing & Upgrade. 3. Under "Automatic Upgrades," click the Edit link next to Contact limit. 4. A modal will appear. Click the toggle button to enable the auto-upgrade. 5. Click the Confirm button to apply the changes.

Configuration Options and Settings

Your contact limit settings consist of the following options:

• Contact Amount: This is where you can specify how many contacts you need for your account.
• Auto-upgrade: This feature allows for automatic increases in your contact limit when you reach a specified threshold.

Only accounts owned by the Primary Admin or Admins with billing permissions can increase the contact limits. If you approach your contact limit, a banner notification will appear on every page in your account prompting you to take action.

Best Practices and Tips

• Regularly monitor your contact count to avoid unexpected limitations.
• If you plan on significantly growing your contact list, consider enabling the auto-upgrade feature to ensure a seamless experience.
• Communicate with your team about contact limits to maintain clarity and prevent sudden oversights.

Common Use Cases with Examples

• **Growing Subscriber List**: If you're running a campaign that drives new leads to your website, ensure your contact limit is set adequately in advance.
• **Seasonal Campaigns**: When running holiday promotions, you may acquire more contacts than usual. In such cases, consider increasing your limit beforehand, or enabling auto-upgrade for peace of mind.

Troubleshooting Section

If you encounter issues with increasing your contact limit, consider the following steps:

• Ensure you are logged in as a Primary Admin or an Admin with billing permissions.
• Check for any system alerts or notifications within your account that may provide additional guidance.
• If you are still having difficulties, contact the ActiveCampaign Customer Experience team for support.

Related Features

• Billing: Gain insights into how billing works with ActiveCampaign.
• Upgrades: Learn about other upgrade options available for your account.

Frequently Asked Questions (FAQ)

Q1: What happens if I reach my contact limit? A1: If you reach your contact limit, you will receive a notification banner within your account prompting you to take action.

Q2: Can I manually decrease my contact limit? A2: Yes, you can contact the ActiveCampaign Customer Experience team to assist you with decreasing your contact limit.

Q3: Do all ActiveCampaign plans offer the same contact limits? A3: No, different plans have different contact limits, and it is important to select a plan that suits your needs.

Q4: Are there any additional fees for increasing my contact limit? A4: Yes, increasing your contact limit may incur additional charges depending on your current plan and the amount of increase.

Q5: How often can I change my contact limit? A5: You can change your contact limit whenever necessary, as long as you follow the outlined steps.

Q6: Is there a way to track how many contacts I have? A6: Yes, your ActiveCampaign dashboard provides an overview of your current contact count.

Q7: Why should I enable auto-upgrade? A7: Enabling auto-upgrade helps you avoid service interruptions and keeps your marketing efforts consistent as you grow your contact base.

For more detailed information and additional resources, please refer to the ActiveCampaign documentation. ```