Connected email alert

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Connected email alert: You have an email connection that requires your attention

Introduction

The Connected Email Alert feature in ActiveCampaign serves as an essential notification system used to inform you when your connected email account—and thus, your ability to send or sync email messages—requires your immediate attention. This alert is critical for ensuring that your email communications remain uninterrupted, allowing your marketing efforts to stay on track. Understanding how to effectively manage these alerts can enhance your operational efficiency and maintain strong connections with your contacts.

How to Access This Feature

To view your connected email alerts, follow these steps: 1. Click your name and profile image located in the bottom left corner of the application. 2. Click the Alerts option.

By doing this, a modal window will open displaying all account-related alerts, including any issues with your connected email accounts.

Step-by-Step Instructions

Once you have accessed your alerts, you can take the necessary actions to resolve issues with your email connection. Here are the detailed steps:

1. **Identifying the Alert**: Look for the alert that states "You have an email connection that requires your attention." 2. **Refreshing the Connection**:

  - Click the Reconnect option within the modal associated with this alert.
  - Follow the prompts to reconnect your email account effectively.
  

Alternatively, you can refresh the connection through the Connected Emails page: 1. Navigate to Deals > Connected emails. 2. On the Connected Emails page, find the email account that displays one of the following statuses:

  - Stopped
  - Sync Error
  - No Service Connection
  - Invalid Credentials
  - Request is Invalid

3. Click the Reconnect Email icon next to the impacted email account. 4. Follow the steps prompted to delete the current connection and then reconnect your email account.

Configuration Options

When managing your connected email alerts, you may encounter several key options and statuses: - **Email Statuses**: The various statuses indicate the current connection state of your email account, such as Stopped or Invalid Credentials. - **Reconnect**: The option to refresh your email connection effectively, allowing you to rectify any issues that may be present. - **Status Indicators**: Understanding what each status means is crucial in identifying the necessary steps to resolve issues.

Best Practices and Tips

To ensure optimal performance of your connected email accounts, consider the following best practices: - Regularly monitor your Alerts section to catch any potential issues early. - Promptly reconnect your email account whenever you receive a connected email alert to minimize disruptions in your communications. - Keep your email credentials updated and secure to prevent issues related to Invalid Credentials. - Familiarize yourself with how to access both the alerts and the Connected Emails feature for quicker troubleshooting.

Common Use Cases with Examples

1. **Email Account Connectivity**: A user notices that their campaigns are failing to send. They check their alerts and see the connected email alert, allowing them to quickly reconnect their account before it disrupts further communication. 2. **Maintaining Sync with Contacts**: A sales team relies on synced email accounts for outreach efforts. If an encoding error occurs, the team can immediately act upon the alert to reconnect their email, ensuring no leads are missed.

Troubleshooting

If you are experiencing issues with your connected email alert, consider these troubleshooting steps: - Verify that your email credentials are current and match the provider's requirements. - Check for any service outages with your email provider that may impact connectivity. - If reconnecting fails, consider deleting and re-adding your email account following the steps outlined above.

Related Features

- Alerts - Email

FAQ

Q1: What does the "You have an email connection that requires your attention" alert mean? A1: This alert indicates that there is a problem with your connected email account which is affecting your ability to send or sync emails.

Q2: How do I reconnect my email account? A2: You can reconnect your email account by clicking the Reconnect option in the alert modal or from the Connected Emails page.

Q3: What do the different email statuses mean? A3: They indicate the connectivity state of your email, including being stopped, experiencing sync errors, or having invalid credentials.

Q4: Can I still send emails if I see this alert? A4: It depends on the specific issue. If the email account is not fully connected, your ability to send emails may be impaired.

Q5: How often should I check my email alerts? A5: It is advisable to check your email alerts regularly to ensure that any issues are promptly addressed.

Q6: What should I do if my email connection repeatedly fails? A6: If you encounter repeated issues, review your email credentials and consult your email provider for potential service disruptions.

Q7: Is assistance available if I cannot resolve the alert on my own? A7: Yes, you can reach out to ActiveCampaign support for further assistance if needed. ```