Confirmation Action message

```mediawiki Navigation: Main_Page > Forms > Website > Confirmation Action message

Update your form’s Confirmation Action message

With ActiveCampaign, you have the ability to customize the message displayed to contacts when they confirm their subscription to your list. The Confirmation Action message is crucial as it reassures contacts that their form submission was successful, offers them relevant details, and outlines any next steps. This article will guide you through updating your form’s Confirmation Action message effectively.

How to Access the Confirmation Action Message

To update the Confirmation Action message, you first need to access the form within your ActiveCampaign account. This will require navigating through the website dashboard.

Step-by-Step Instructions

Follow these steps to update your form’s Confirmation Action message:

1. From your ActiveCampaign account, click Website on the left menu to navigate to the Forms overview page.
2. Click Edit for the form you wish to edit.
3. The form builder will load, showing all editing and styling options in the right pane. Click the Options tab located in the right pane.
4. In the Options tab, locate the Form Action section. Click the pencil icon next to the Subscribes to list form action.
5. A modal titled Add Form Action will open. If double opt-in is enabled, you will see an Options menu. Note that the Options menu will not appear if double opt-in is not enabled.

• • Learn more about single opt-in vs. double opt-in.**

1. Under Options, ensure the Show Message option is selected for Confirmation Action. If it isn't, click the Confirmation Action dropdown and choose Show Message.
2. Click the Customize button to edit your message.
3. The Opt-In Confirmation message builder will open. Here, you can drag and drop custom fields into your confirmation message and edit the text as desired. To change the text in your message, simply click on the message.
4. An HTML Code block will appear on the right side of your screen. Enter the text you want to display between the two paragraph tags (

   and

   ).
5. Once you finish updating your confirmation action, click Done at the top right of your screen.
6. You will be redirected back to the Edit Form Action modal. Click the Save button to apply your changes.
7. Repeat these steps for each list added to your form as needed.

Configuration Options and Settings

When configuring the Confirmation Action message, the following options and settings are relevant:

• Form Action – This section allows you to configure how users interact with your form.
• Confirmation Action – This specific action allows you to display a message upon confirmation of subscription.
• Show Message – This is the key option that needs to be selected under Confirmation Action to ensure the message is visible to the contacts.

Best Practices and Tips

- Ensure the Confirmation Action message provides clear and reassuring information to users. A well-crafted message can improve engagement and trust. - If using custom fields in the message, verify that they are correctly populated to provide relevant information to each user. - Consider including a call to action in your message, such as encouraging users to explore additional resources or follow your social media channels. - Regularly review and update the confirmation message to ensure it remains relevant and aligned with your current offerings.

Troubleshooting

If the confirmation message is not displaying as expected, consider the following:

- Ensure you have selected the Show Message option under the Confirmation Action settings. - Check that the form is correctly connected to a list that allows double opt-in, if applicable. - If you continue facing issues, clear your browser cache or try accessing the form in a different browser to rule out local display issues.

FAQ

1. How do I know if my changes to the Confirmation Action message have been saved?

Once you click the Save button after editing, any changes made will be saved. You can also revisit the form builder to check if the message appears as intended.

2. Can I customize the layout of the Confirmation Action message?

Yes, you can use the message builder's drag and drop functionality to include custom fields and edit the text for better presentation.

3. What happens if I disable double opt-in?

If you disable double opt-in, the Options menu will not appear when adding form actions, but you can still update the Confirmation Action message.

4. Is there a limit to the character count in the Confirmation Action message?

There may not be a strict character limit, but it’s advisable to keep the message concise for better readability.

5. Can multiple forms have different Confirmation Action messages?

Absolutely! Each form can have its own customized Confirmation Action message according to your preferences.

6. What should I do if I cannot find the Edit button for my form?

Make sure you have the appropriate permissions and that you are accessing the correct account where the form is located.

7. How frequently should I review my Confirmation Action messages?

It’s good practice to review your Confirmation Action messages at least every few months to ensure they still align with your communication strategy and offerings.

By following the steps and advice outlined in this article, you can effectively manage the Confirmation Action message for your forms to enhance subscriber interactions and overall engagement. ```