Change account name

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How do I change my account name?

Introduction

Changing your account name in ActiveCampaign is a straightforward process, but it requires a few specific steps to ensure it is done correctly. This feature is important because your account name is part of your branding and is displayed in various locations within the platform and to your contacts. A proper account name helps maintain the professionalism of your communications and ensures that your contacts recognize your brand.

It's essential to remember that this feature is only available for certain plan types. For the name change request to be processed, it must come from the email associated with the Primary Administrator of your account.

How to access this feature

To change your account name, you will need to contact ActiveCampaign's Customer Experience Team. This request cannot be made through live chat or phone support, so ensure you follow the proper email protocol.

Step-by-step instructions

Follow these steps to successfully request a change to your account name:

1. **Get in touch** with the Customer Experience Team by sending an email to help@activecampaign.com. Alternatively, you can visit the [get help page](https://help.activecampaign.com/hc/en-us/articles/115001161170-Get-help-with-your-ActiveCampaign-account) for additional support. 2. In your email, include your current account name. For example, "myaccount.activehosted.com". 3. Mention your **new account name** in the email. For example, "mynewcompany.activehosted.com".

Once your request is submitted, a Customer Experience Specialist will reach out to you for further confirmation and to ensure that you understand the implications of this change.

Configuration options and settings

When changing your account name, be aware of the following important considerations:

• Past campaigns will no longer track statistics.
• Any images within templates, campaigns, and automation emails will need to be re-uploaded, as they will not load on prior campaigns.
• Links tracked within campaigns and automation emails sent to contacts will cease to function.
• If you have any integrations set up via the API, you will need to update this information to reflect your new account name.
• Any custom form codes added to your site must be updated accordingly.
• If you use the Conversations feature, note that the name change will update within one business day.
• Existing landing page URLs will not automatically update to reflect the new account name.
• Saved files used for 1:1 emails will become invalid and need to be re-uploaded.

Best practices and tips

- Always double-check the new account name to ensure it accurately represents your brand. - Communicate to your team about the impending change, so everyone is prepared for any potential disruptions. - After the name change, review your campaigns and templates to address any broken elements, especially images and links. - Consider scheduling this change during low-traffic times to minimize potential confusion among contacts.

Common use cases with examples

- **Rebranding**: If your company has gone through a rebranding process and requires a name change, follow the outlined steps to reflect this in your ActiveCampaign account. - **Mergers/Acquisitions**: When two companies merge, one account will often change to reflect the new branding. - **Startup Evolutions**: New startups often change their names after initial market feedback, and this change should reflect across all platforms, including ActiveCampaign.

Troubleshooting

If you encounter issues while trying to initiate your account name change, consider the following:

- Ensure you are contacting the Customer Experience Team from the email associated with the Primary Administrator. - Double-check that your request includes all the necessary information: both the current and new account names. - Be aware that changes can take 24-48 hours to process, so patienc is key.

FAQ

1. Can I change my account name through live chat?

No, account name change requests must be submitted via email directly to the Customer Experience Team.

2. How long does it take for the account name change to be processed?

The change takes between 24-48 hours to complete.

3. What happens to my historical campaign data after changing the account name?

Past campaigns will not track statistics, and you will need to re-upload images.

4. Will my landing page URLs change automatically?

No, existing landing page URLs will not update to reflect the new account name automatically.

5. What should I do if my accounts are integrated with an API?

You will need to update the API information to include your new account name after the change.

6. Will I need to re-upload files used in 1:1 emails?

Yes, any saved files used for 1:1 emails will no longer work and need to be re-uploaded.

7. How will this change affect the Conversations feature?

If you are using the Conversations feature, the name change will update within one business day.

For additional inquiries, feel free to reach out to the Customer Experience Team directly for support. ```