Change VAT Number

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How do I change my VAT number with ActiveCampaign?

Introduction

Changing your VAT number is an important administrative task for businesses that operate in regions where Value Added Tax is applicable. This feature allows you to keep your billing information accurate and up-to-date with the tax authorities. Having the correct VAT number ensures that you comply with tax regulations and avoid potential issues with invoicing. In ActiveCampaign, changing your VAT number is a straightforward process that involves contacting the Customer Experience team.

How to access this feature

To change your VAT number, you need to access support from the Customer Experience team. This process cannot be done directly through the ActiveCampaign interface, as it requires official verification.

Step-by-step instructions

1. **Contact Customer Experience Team**: Reach out to ActiveCampaign's Customer Experience team via the support portal. You can do this by visiting [the Help Center](https://help.activecampaign.com/hc/en-us/articles/115001161170-Get-help-with-your-ActiveCampaign-account).

2. **Request the VAT Number Change**: Clearly state your request for a VAT number change in your communication. Include relevant details such as your account information and the new VAT number you wish to use.

3. **Confirmation**: Once your request is processed, the ActiveCampaign team will update your VAT number. You will receive a confirmation once the change has been made.

4. **Review Invoices**: After the update, ensure that your new VAT number is correctly reflected on all future invoices.

Configuration options and settings

In the process of changing your VAT number, you do not have direct access to configuration options within your account dashboard. Instead, the change is managed externally by the ActiveCampaign Customer Experience team.

Best practices

- Ensure to keep a copy of your previous VAT number for your records before changing it. - Double-check the new VAT number for accuracy before submitting your request. - If you operate in multiple jurisdictions, verify that the correct VAT number corresponds to the relevant entity or operation. - Keep your billing contact details up-to-date to avoid delays in processing requests.

Troubleshooting

If you encounter issues while requesting a VAT number change: - Verify that you have the correct contact information for the Customer Experience team. - Ensure your account details are complete and accurate when making your request. - If you do not receive confirmation of the change within a reasonable timeframe, follow up with the Customer Experience team.

FAQ

1. Can I change my VAT number on my own?

No, changing your VAT number requires you to contact the ActiveCampaign Customer Experience team, as it is not a feature available in the account settings.

2. How long does it take for my VAT number to be updated?

Typically, the VAT number change can be processed quickly, but the exact timeline may vary. It is best to ask for an estimated time when you contact support.

3. Will my past invoices reflect the new VAT number?

Once updated, the new VAT number will be reflected on all future invoices. Past invoices will retain the previous VAT number.

4. What should I do if I make a mistake in my VAT number request?

If you realize there is an error after submitting your request, immediately contact the Customer Experience team to correct the mistake.

5. Is there a fee for changing my VAT number?

There is no fee for changing your VAT number. This service is part of the support provided by ActiveCampaign.

6. Can I request this change via email?

While it is recommended to use the support portal for tracking and managing your request, you can also initiate the request via email. However, ensure to provide all necessary details.

7. What happens if my VAT number changes in the middle of a billing cycle?

Changes in your VAT number will be updated on future invoices after the request has been processed. For specific billing inquiries, contact the Customer Experience team for guidance.

For more information, refer to other resources in the Billing category. ```