Cancel my account

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How do I cancel my account?

Canceling your ActiveCampaign account can be a necessary step if you feel that the service does not meet your needs or if your business circumstances have changed. Understanding the cancellation process is crucial to ensure that you follow the right steps and avoid any unexpected charges. This article outlines the necessary steps to cancel your account, including special considerations for different types of accounts, and offers guidance on best practices and troubleshooting.

Introduction

The process of canceling your ActiveCampaign account is designed to be straightforward, though it can involve a few different steps depending on your subscription. If you are experiencing issues or considering cancellation, we recommend reaching out to our award-winning Customer Experience Team for assistance. They can help address any concerns and ensure that you have all your questions answered before proceeding with the cancellation.

It is also worth noting that if you merely wish to pause your account rather than cancel it, there are specific steps available for that option as well.

How to access this feature

To begin the cancellation process, you must be logged into your ActiveCampaign account as the Primary Admin. This access is critical, as only the Primary Admin has the rights necessary to initiate the cancellation.

1. Click on your profile in the top right corner of the interface. 2. Select the Billing & Upgrade option from the dropdown menu.

Step-by-step instructions

To cancel your account, follow these detailed instructions:

1. Navigate to the Billing & Upgrade page from your profile menu.
2. Click on the Cancel my account option located at the top right of the page.
3. As you progress through the cancellation steps, take note of the following:

  # You will have the opportunity to reconsider your decision. You can back out at any time during this flow.
  # At certain points, you may be prompted to schedule a one-on-one session with a member of the Success team. This session is designed to help you make the most out of ActiveCampaign and to clarify any questions you may have before completing the cancellation.
  # If you are billed monthly, you can opt to pause your account instead of canceling it entirely.

1. On the final screen, confirm your cancellation by clicking the Confirm cancellation button.

Cancellation for Commit Annually, Pay Monthly Plans

If your account is on a Commit annually, pay monthly plan, your cancellation request will take effect at the end of your annual subscription period. This type of plan typically provides up to a 10% discount for committing to an annual payment schedule while still allowing monthly payments. For more detailed information, please refer to the Terms of Service.

Cancel Trial Accounts

For users with trial accounts, cancellation is simple: your account will expire at the end of the trial period without any charges unless you choose to upgrade to a paid version manually.

Cancel Resold Accounts

If your account is managed by an ActiveCampaign service provider, you will need to reach out to them directly to complete your cancellation process.

Configuration options and settings

When canceling your ActiveCampaign account, you may encounter several configuration options that can affect how your subscription is managed:

• Cancel my account: The specific feature that allows you to initiate the cancellation.
• Pause billing: An alternative to outright cancellation, allowing you to suspend billing without losing your account.
• Commit Annually, Pay Monthly: This plan option alters how your cancellation is processed, as discussed above.

Best practices and tips

- Before deciding to cancel, consider contacting the Customer Experience Team. They can provide insight into how to resolve any issues or concerns you may have. - Take advantage of the one-on-one session offered during the cancellation process. This can provide valuable information about other plans or options that might better suit your needs. - Remember that canceling your account does not automatically delete your data; you may wish to export any key information for your records before proceeding.

Troubleshooting

In case you encounter issues while attempting to cancel your account, consider the following tips:

- Ensure you are logged in as the Primary Admin; only this role has the capability to cancel accounts. - If you cannot find the Cancel my account option, revisit the Billing & Upgrade page to confirm your access level. - For accounts under a service provider, make sure you are contacting the correct entity to carry out your cancellation.

FAQ

Q1: Can I cancel my account at any time?

A1: Yes, you can cancel your account at any time, provided you are the Primary Admin.

Q2: Is there a cancellation fee?

A2: There are typically no cancellation fees; however, the terms of your specific plan may dictate when your cancellation takes effect.

Q3: What happens to my data after I cancel?

A3: Your data will not be deleted immediately upon cancellation. It's advisable to export any necessary information before proceeding.

Q4: Can I downgrade my account instead of canceling it?

A4: Yes, downgrading is an option, but you will need to contact the Customer Experience team to complete that process.

Q5: What if I want to pause my account instead?

A5: You can opt to pause your account if you're billed monthly; this can usually be done during the cancellation process.

Q6: How do I contact the Customer Experience Team?

A6: You can reach them through the contact page on the ActiveCampaign website.

Q7: Can I reactivate my account after cancellation?

A7: Depending on your account status, it may be possible to reactivate your account. Contact Customer Experience for more details.

By following this guide, you should have a complete understanding of how to cancel your ActiveCampaign account, including different options and best practices. For further assistance, don't hesitate to reach out to our Customer Experience Team. ```