CAPTCHA

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How do I add CAPTCHA to my form?

CAPTCHA is an important feature offered by ActiveCampaign that enhances the security of your online forms by helping to prevent spam bots from submitting fake entries. By implementing a CAPTCHA field in your forms, you ensure that only genuine users can interact with your content, which in turn keeps your contact list clean and accurate. This article will guide you on how to add a CAPTCHA field to your inline forms, including setup instructions, configuration options, best practices, and troubleshooting tips.

How to Access This Feature

To add a CAPTCHA field to your form in ActiveCampaign, you need to navigate through your dashboard. Follow these simple steps:

1. Log in to your ActiveCampaign account. 2. Navigate to the Website section of the dashboard. 3. Click on Forms to access the list of your forms.

Step-by-Step Instructions

Adding a CAPTCHA to your form is straightforward. Please follow the step-by-step instructions below:

1. From your ActiveCampaign account, navigate to Website > Forms. 2. Locate the form you wish to modify and click Edit. 3. The Form Builder will load. On the right pane, you will see all editing and styling options available. 4. Click on the Fields tab, then select the Standard option. 5. Drag the CAPTCHA field into your form where desired. 6. Once you have adjusted your form to your satisfaction, click the Integrate button located at the top right of the Form Builder. 7. Finally, ensure to click Save and Exit to apply your changes.

Configuration Options and Settings

The main configuration option for this feature is the CAPTCHA field you add to your inline forms. It functions by requiring users to complete a challenge-response test to confirm their identity as human rather than a bot.

About CAPTCHA

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a security measure that ensures the submission originates from a human. When users encounter the CAPTCHA field, they will need to interact with a test that typically involves selecting images that match specified criteria.

How CAPTCHA Works

When a user submits the form, they will need to check the I'm not a robot box. Following this, they will be prompted with a series of images from which they will need to identify and select specific objects. Once they successfully complete this verification, a contact record will be created in your ActiveCampaign account.

Best Practices and Tips

To ensure the best implementation of CAPTCHA in your forms, consider the following: - Use CAPTCHA primarily on forms where data integrity is crucial, such as lead capture forms. - Ensure the CAPTCHA field is visually accessible and easy to interact with for users on mobile devices. - Regularly monitor your form submissions to see if there are any unusual patterns of spam. Adjust your CAPTCHA settings as necessary. - Educate your users on the CAPTCHA process if they seem to have difficulties, to enhance their experience.

Troubleshooting

If users experience issues with the CAPTCHA field, here are some potential topics to consider: - Ensure that the CAPTCHA field is properly added to your form layout. - Check if the challenge-response test is functioning correctly; if users cannot proceed, there may be a technical glitch. - If users continually have issues, verify whether their internet browsers are compatible with the CAPTCHA technology.

If you encounter persistent issues, consulting ActiveCampaign's support may provide further resolution.

Related Features

It is helpful to be aware of other features in ActiveCampaign that can complement the functionality of CAPTCHA, including: - Forms: Understanding how forms process submissions can enhance overall user engagement. - Inline forms: Ensure you use inline forms, as the CAPTCHA field cannot be added to floating bars, floating boxes, or modal forms.

FAQ

1. Can I add CAPTCHA to all types of forms?

No, the CAPTCHA field can only be added to inline forms in ActiveCampaign.

2. How does CAPTCHA affect form conversion rates?

While CAPTCHA is a security measure, it may slightly decrease conversion rates due to additional steps for users. However, it significantly reduces spam submissions.

3. Is there a way to customize the CAPTCHA challenge?

Currently, ActiveCampaign does not allow for customization of the CAPTCHA challenges; they are standardized.

4. What should I do if users find CAPTCHA difficult to complete?

Consider providing them with a brief explanation or link to further information on how to successfully complete the CAPTCHA test.

5. Are there any limits to how many times a user can attempt the CAPTCHA?

Typically, there is a limit set by the CAPTCHA service, and users may need to refresh the page if they fail multiple attempts.

6. Can I test the CAPTCHA on my own form before it goes live?

Yes, you can test the form yourself after adding the CAPTCHA to ensure it's functioning as intended.

7. Does adding CAPTCHA affect form integrations?

Generally, adding CAPTCHA does not affect integrations, but ensure that any third-party services you use are compatible with the submission process.

By following the guidelines in this article, you can successfully add a CAPTCHA field to your forms in ActiveCampaign and enhance the integrity of your data submissions. ```