Automation Reports

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Automation Reports: "You are not authenticated to view this page"

Introduction

Automation Reports in ActiveCampaign provide valuable insights into the performance of your automated campaigns. Understanding these reports is crucial, as they allow businesses to assess the effectiveness of their marketing strategies. By diagnosing issues such as low engagement or conversions, users can optimize their automation to enhance results and better serve their customers. However, users may encounter an obstacle in accessing these reports with the message: "You are not authenticated to view this page."

How to Access This Feature

To access Automation Reports, users need to navigate to the Reports section within their ActiveCampaign account. However, if you find yourself unable to access these reports, it's essential to ensure you are correctly authenticated. Users logging in through a CNAME may experience authentication issues, causing this access error.

Step-by-Step Instructions

1. **Log in** to your ActiveCampaign account. 2. Navigate to the **Reports** section from the main menu. 3. Click on **Automation Reports**. 4. If you encounter the message "You are not authenticated to view this page", follow the troubleshooting steps below.

Configuration Options and Settings

If you are logging in via a CNAME and experience authentication issues, adjusting your browser settings may be necessary. The following steps outline adjustments for different browsers:

For Safari (Version 13.1 or higher)

1. Open the **Safari** app on your Mac. 2. Click on **Safari** in the menu bar and select **Preferences**. 3. Navigate to the **Privacy** tab. 4. Deselect the option **Prevent cross-site tracking**.

For Chrome

1. Open **Chrome** on your computer. 2. Click on the **More** button, represented by three dots in the top right corner. 3. Select **Settings**. 4. Under **Privacy and security**, click on **Cookies and other site data**. 5. Toggle the option for **Send a "Do not track" request with your browsing traffic** on or off.

For additional assistance in managing settings for other browsers, refer to the provided resource on how to disable Cross-Site Tracking.

Best Practices and Tips

- Always ensure your browser is updated to the latest version to avoid compatibility issues. - Regularly check your ActiveCampaign subscription plan to ensure it includes access to Automation Reports. - If you consistently experience authentication issues, consider consulting ActiveCampaign's customer support for personalized assistance.

Common Use Cases with Examples

1. **Identifying Funnel Drop-Off Points**: Review the Automation Reports to determine at which stage users are exiting your automation, allowing you to refine your strategies. 2. **Tracking User Engagement**: Assess how many users are engaging with your automated campaigns effectively by evaluating open rates, click-through rates, and conversions. 3. **Improving Automation Flow**: Use insights from reports to tweak your automation steps for better performance, incorporating more engaging content where users tend to drop off.

Troubleshooting Section

If you continue to experience problems accessing the Automation Reports, consider checking the following: - Ensure you are on a stable internet connection. - Clear your browser's cache and cookies to remove any stored settings that may interfere with proper authentication. - Disable any browser extensions that could impact your browsing experience, especially those focused on privacy or tracking prevention.

Related Features

For more information on related reporting capabilities, please refer to the following features: - Reports - Automation

FAQ

Q1: What should I do if I can't see my automation reports? A1: If you see "You are not authenticated to view this page", double-check your authentication method, and follow the browser troubleshooting steps outlined above.

Q2: Are Automation Reports available on all plans? A2: Automation Reports are available for various ActiveCampaign plan types, including Starter, Plus, Pro, and Enterprise.

Q3: Can I access these reports from any browser? A3: Yes, but if you experience issues, specific browser settings may need adjustment, especially in Safari and Chrome.

Q4: What information can I find in the Automation Reports? A4: Automation Reports typically include metrics such as open rates, click-through rates, and user engagement statistics.

Q5: How can I ensure my reports reflect accurate data? A5: Regularly check your email campaigns for accuracy and ensure your audience is correctly segmented to maintain data integrity.

Q6: Is there a way to get further help with authentication issues? A6: Yes, consider reaching out to ActiveCampaign's customer support for additional assistance with authentication problems.

Q7: What if my browser settings affect other ActiveCampaign functionalities? A7: Review and adjust settings as recommended above, ensuring you balance personal privacy with ActiveCampaign functionality for optimal use.

By following these guidelines and utilizing Automation Reports effectively, users can enhance their automation strategies, leading to improved customer engagement and retention. ```