Add multiple WhatsApp accounts

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Add multiple WhatsApp accounts to ActiveCampaign

Introduction

Adding multiple WhatsApp accounts to your ActiveCampaign account enhances your ability to manage communications effectively. This feature is particularly valuable for businesses looking to segregate communications, improve the quality of their messaging strategy, and innovate new ideas without incurring additional costs for new agents. By leveraging multiple accounts, organizations can maintain clearer, more productive conversations, enhance engagement with their audience, and ultimately drive better results.

How to Access This Feature

To add multiple WhatsApp accounts, you must access the WhatsApp settings within your ActiveCampaign account. This is located in the left navigation menu. Ensure you have the necessary permissions and setup to proceed with adding new accounts.

Step-by-Step Instructions

Follow the steps below to add a WhatsApp account to ActiveCampaign:

1. From your ActiveCampaign account, click on WhatsApp in the left menu, then select Settings. 2. Click on the WhatsApp Accounts option. 3. Under Connect a new WhatsApp number, click the Start now button. 4. The Connecting your number page will load. You will have three phone number options to choose from:

  - Select your chosen phone number option.
  - Ensure you check both acknowledgment checkboxes.
  - Click the Login with Meta button.

5. Follow the remaining authentication steps to successfully add your WhatsApp account to ActiveCampaign.

Repeat the above steps for any additional WhatsApp account you wish to connect.

Configuration Options and Settings

When adding multiple WhatsApp accounts, keep the following configuration elements in mind:

• Ensure your business has an active website or a Facebook Fan page.
• You will need admin access to your business's Meta Business Manager to complete the connection process.

Best Practices and Tips

- **Segment Communication**: Use separate WhatsApp accounts for support and promotional messaging to keep interactions organized. - **Monitor Quality**: By utilizing multiple accounts, you can help prevent Facebook from flagging messages as spam, thereby maintaining your primary account's quality and conversation limits. - **Innovate Flexibly**: Adding a new account allows you to explore new business opportunities with existing agents, avoiding extra costs. - **Stay Updated**: Regularly check on your WhatsApp account statuses to ensure everything is functioning correctly and address any issues promptly.

Troubleshooting

If you encounter issues while adding or managing your WhatsApp accounts, consider the following: - Verify that you have admin access to the appropriate Meta Business Manager. - Ensure you have followed the authentication steps accurately. - If a WhatsApp account is marked as “new” or “inactive”, it cannot be deactivated. Only accounts with an “Active” status can be deactivated. - Always remember that deactivating an account within ActiveCampaign does not remove it from WhatsApp; ensure to manage your WhatsApp settings accordingly.

Related Features

For additional functionality, consider exploring:

• WhatsApp Messaging - This add-on allows for rich messages and user engagement strategies.
• Contact Management - Effectively managing your contacts can enhance your WhatsApp interaction strategies.

FAQ

1. **Can I add more than three WhatsApp accounts?**

  Yes, you can add as many WhatsApp accounts as necessary for your business needs.

2. **What are the requirements for adding a WhatsApp account?**

  You need an active website or a Facebook Fan page and admin access to your business’s Meta Business Manager.

3. **How can I deactivate a WhatsApp account?**

  Navigate to the WhatsApp Accounts option in the settings, select the channel you wish to deactivate, and click the deactivate option.

4. **Will I lose previous conversation history when deactivating an account?**

  No, all previous information will remain even after deactivation.

5. **What happens if I use the same number for both support and promotional messages?**

  It can lead to cluttered conversations. It is best to use separate numbers for different purposes.

6. **How does using multiple numbers improve number quality?**

  By preventing your main number from being flagged as spam, you maintain higher quality and greater engagement.

7. **Is WhatsApp Messaging an additional cost?**

  Yes, WhatsApp Messaging is available as an add-on and can also be included in certain ActiveCampaign plans such as Plus, Professional, or Enterprise.

For further guidance, you can learn more about connecting your phone number to WhatsApp [here](https://help.activecampaign.com/hc/en-us/articles/20677625339676). ```