Add a physical address

```mediawiki Navigation: Main_Page > Settings > Account > Add a physical address

Add a Physical Address to Your ActiveCampaign Account

Introduction

Adding a physical address to your ActiveCampaign account is a vital step after account creation. This feature ensures that your email campaigns and automation emails comply with legal requirements and ActiveCampaign's Anti-Spam policy. Your physical address is prominently displayed in the footer of your emails, ensuring that recipients are aware of where the messages are originating from.

A physical address can be your personal address, a business address, or even a PO box. This feature is essential not only for compliance but also for building trust with your audience. Only users in the Admin group have the permission to add a physical address, and you can add multiple addresses; however, designation of a default address is necessary for email correspondence.

How to Access This Feature

To access the feature for adding a physical address, follow these steps:

1. Navigate to the **Settings** menu, located at the lower left of your ActiveCampaign account. 2. Click the **Addresses** option from the left menu.

Step-by-Step Instructions

To add a physical address:

1. In the **Addresses** section, click the **Add an address** button at the top right. 2. Fill out the fields provided in the **Add an Address** modal with your physical address information. 3. Click the **Add address** button.

Once you complete these steps, your address will be saved and marked as "Default." This means that this address will appear by default in your campaigns and automation emails.

To edit an existing physical address, the steps are as follows:

1. Navigate to the **Addresses** page via **Settings > Addresses**. 2. Click on the address you wish to edit. If multiple addresses exist, select the specific one you want to modify. 3. The address line will expand to show the full address you submitted. Here, you can click on any of the fields to make necessary edits.

Configuration Options and Settings

When adding or editing a physical address, you have several important configuration options:

• Default Address: You can designate one physical address as the default for all outgoing campaigns and automation. Only one address can be marked as the default at a time.
• Address Assignment to Lists: You can assign the physical address to specific lists or all lists by selecting the appropriate checkboxes in the **Default Address for the Lists** box. This means all campaigns sent to those selected lists will show the assigned address.
• User Group Assignment: If your account has multiple User Groups, you can assign the physical address to specific groups via checkboxes in the **User Groups** box. This allows campaigns sent by users in that group to display the designated physical address, which is particularly useful for businesses with multiple locations.

Best Practices and Tips

1. **Compliance**: Always ensure that the physical address you use complies with the associated legal requirements, including the CAN-SPAM Act. 2. **Clarity**: Choose a clear and professional address that recipients can easily understand, as this is key to building trust. 3. **Regular Updates**: If your address changes, remember to update it in ActiveCampaign to avoid delivery issues or compliance violations. 4. **Consider Audience**: If multiple locations exist, consider how your audience will perceive the address, potentially using addresses relevant to the contacts being targeted.

Common Use Cases

- A marketing agency with multiple office locations can use the **User Group Assignment** feature to ensure that emails sent from each office show the respective location's physical address. - Businesses that operate both online and offline can include the business's physical mailing address in all emails, enhancing transparency and complying with regulations.

Troubleshooting

If you encounter issues adding or editing a physical address, consider the following:

- Ensure you are logged in as a user in the Admin group, as only admin users have permission to make changes to the physical address. - Double-check that you are filling out all required fields within the **Add an Address** modal properly. - If an address changes are not reflecting in your emails, ensure that the address is marked as the "Default" address.

Related Features

- For more detailed instructions on changing your physical address, refer to the article on [how to change the physical address](https://help.activecampaign.com/hc/en-us/articles/115000045370).

FAQ

1. What types of addresses can I add?

You can add a business address, a personal address, or a PO box.

2. Can I add multiple physical addresses?

Yes, you can add multiple physical addresses, but only one can be designated as the default.

3. Who can add a physical address?

Only users in the Admin group have the permissions needed to add or edit physical addresses.

4. Where will my physical address appear?

The physical address will typically appear in the footer of your email campaigns and automation emails.

5. Is it necessary to include a physical address in emails?

Yes, including a physical address is required by law to comply with regulations like the CAN-SPAM Act.

6. How do I edit an existing physical address?

You can edit an existing address by navigating to the **Settings > Addresses** page, clicking on the address, and updating the required fields.

7. What happens if my physical address changes?

If your physical address changes, you must update it in ActiveCampaign to ensure compliance and avoid confusion.

By following these guidelines and steps, you will successfully manage your physical address within ActiveCampaign, ensuring compliance and enhancing engagement with your audience. ```