About multi factor authentication recovery codes

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About Multi-Factor Authentication Recovery Codes

Multi-factor authentication (MFA) is an essential security feature that adds an extra layer of protection to your ActiveCampaign account. With MFA enabled, you will need to provide not only your password but also a second form of verification, typically through a mobile device. In the event that your mobile device is lost, stolen, or damaged, you have the option to use recovery codes to regain access to your account. This article explains what recovery codes are, how to use them, how to reset them, and best practices for managing them effectively.

How to Access this Feature

To utilize the recovery codes for logging into your ActiveCampaign account, you must first enable multi-factor authentication. If you have MFA enabled, you should have been presented with recovery codes during the setup process. These codes can be accessed easily once you have MFA configured.

Step-by-Step Instructions

Logging into Your Account with a Recovery Code

If you find yourself unable to use your normal login method due to issues with your mobile device, follow these steps to log in using a recovery code:

1. Navigate to the login page of your ActiveCampaign account.
2. Enter your email address and password in the respective fields and click the Login button.
3. On the next screen, select Use Recovery Code.
4. Enter your recovery code into the provided field and click Verify.

After correctly entering a valid recovery code, you will gain access to your account.

How to Reset Your Recovery Codes

If you run out of recovery codes or need to generate a new set, you can reset them by following these instructions:

1. Select the Settings option from your account dashboard, then click on Security.
2. Click the Reset Recovery Codes button.
3. A modal window will appear; enter your account password into the field provided and click Submit.

Following this, a new set of recovery codes will be generated. It is crucial to write these down and keep them in a secure location for future use.

Configuration Options and Settings

Within the multi-factor authentication feature, the relevant configurations include:

• Multi-factor Authentication - This option should be enabled to require a second form of verification when logging into your account.
• Recovery Codes - Unique single-use codes provided during MFA setup that can be utilized should you lose access to your mobile device.

Best Practices and Tips

• Always keep your recovery codes in a secure place, such as a password manager or a locked document.
• Avoid sharing your recovery codes with anyone, as they provide direct access to your account.
• Regularly check to ensure your MFA is enabled and be proactive about resetting your recovery codes if you have used several.
• Consider saving your recovery codes in multiple secure locations for redundancy.

Common Use Cases with Examples

1. **Lost Mobile Device**: If you lose your phone and cannot receive your usual authentication code, use a recovery code to log in and disable MFA or update your device settings.

2. **Damaged Device**: If your mobile device is damaged and cannot run authenticator apps, use a recovery code to access your account until you can set up MFA on a new device.

Troubleshooting Section

If you find yourself unable to log in using recovery codes or resetting them, consider the following troubleshooting steps:

• Ensure you are entering the recovery code exactly as it appears; these codes are case-sensitive and should not include any spaces.
• Verify that the MFA feature is enabled on your account. If unsure, contact your account administrator for assistance.
• If you are an admin and cannot regain access using these methods, contact the ActiveCampaign Customer Experience Team for support.

Related Features

For further information, consider exploring these related features:

• Account Settings - Overview of settings that manage your ActiveCampaign account.
• Security - Details regarding security measures available for protecting account integrity.

FAQ

• What is a recovery code?

A recovery code is a single-use code provided during the MFA setup process, used to log into your account in cases where you cannot access your usual verification method.

• How many recovery codes do I get?

You will receive several recovery codes upon enabling MFA, but each can only be used once.

• What should I do if I run out of recovery codes?

If you run out of recovery codes, you can reset them on the Settings > Security page in your account.

• Can someone else use my recovery codes?

No, recovery codes are unique to your account and should not be shared with anyone.

• What if I forgot my MFA password?

If you have forgotten your password, contact your account administrator or the ActiveCampaign Customer Experience Team for support in regaining access.

• Are recovery codes safe?

Yes, as long as you keep them in a secure place and do not share them, they are considered a safe method for account access recovery.

• Can I disable MFA after setting it up?

Yes, if you decide to disable MFA, you can do so through the Settings > Security options in your account.

By understanding the function and management of multi-factor authentication recovery codes, you can ensure that your ActiveCampaign account continues to remain secure and accessible even in unforeseen circumstances. ```