AI Translations for Email

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Use AI Translations for Email

With ActiveCampaign's AI Translations for Email feature, you can send personalized email campaigns in each subscriber's language with a single send. This functionality is crucial as it helps you drive engagement, build trust, and increase conversions across global audiences with ease. In today's diverse market, reaching your audience in their preferred language can significantly enhance communication and strengthen relationships.

How to Access This Feature

To utilize the AI Translations for Email feature, you must be subscribed to one of the following ActiveCampaign plans: Starter, Plus, Pro, or Enterprise. The feature is accessible within the Email Designer while creating a campaign. You can enable translations on each standard email campaign you create.

Step-by-Step Instructions

Follow the instructions below to create and send translated email campaigns:

1. Create a Standard Campaign

  - Navigate to the Campaigns page within your ActiveCampaign account.
  - Click on "Create a Campaign".

2. Fill in the Required Information

  - Enter the necessary details on the Campaign Summary page, including the subject line, From name, From email, recipients, and other pertinent information.

3. Select Email Designer

  - Choose Email Designer to create the content of your campaign.

4. Design Your Email

  - Select a template, utilize a blank canvas, or employ AI to generate your email content, including images.

5. Edit Content and Design

  - Customize your email design as needed. Once complete, click Next.

6. Enable Translations

  - Tick the checkbox for Translate to a contact’s language. This option will initially be greyed out until you finish the previous steps.

7. Translate Your Campaign

  - A modal window will appear. Click on Translate campaign. The AI will process and translate your content to all preferred languages.

8. Review and Edit Translations

  - After the translations are completed, click the Review button next to the translation checkbox on the Campaign Summary page. 
  - A list of translations will appear on the left pane. Click on each translation to review the content and design.
  - If modifications are required, click on the item you want to change, make the necessary edits, and click Save edits on the left pane.
  - To exit, use either Esc or click Close.

Configuration Options and Settings

- To utilize AI Translations for Email effectively, be aware of the following configuration requirements:

 - You must set up a Preferred Language field for each contact. If you created your account on or after June 24, 2025, this field is automatically generated.
 
 - If you have an account created before this date, you need to manually create the Preferred Language custom field by following these steps:
   1. Navigate to Contacts > Fields on the left menu.
   2. Click on the Add Field button.
   3. In the modal window, enter Preferred Language as the field name.
   4. Select an appropriate field group.
   5. Choose Language as the field type, then click the Add button.

- To map an existing language field to your new Preferred Language field:

   1. In the Manage Fields page, click the pencil icon (Edit) for the Preferred Language field.
   2. Check the box for Automatically map values from an existing field.
   3. Select the field you wish to map to and click Next.
   4. If prompted, map any new values.
   5. Click Review all mapped values to verify the mapped field values.
   6. Click Save when finished.

This mapping process ensures that your contact's preferred language is accurately captured and utilized during campaign distribution.

Best Practices and Tips

Here are some best practices to get the most out of the AI Translations feature:

- **Final Content**: Always generate translations after finalizing your email content. Any modifications to the original campaign will necessitate regenerating all translations.

- **Review for Accuracy**: It's crucial to thoroughly review each translated email for accuracy before sending it to your contacts. This ensures that your message is conveyed correctly in each language.

- **Engagement Insights**: Utilize the reporting features to examine how each translated version of your campaign performed. This can provide valuable insights into engagement metrics across different languages.

Common Use Cases with Examples

- **Global Campaigns**: Businesses with international audiences can use this feature to send targeted emails that resonate with each recipient's language preference, leading to higher engagement rates.

- **Personalized Customer Interactions**: E-commerce platforms can enhance customer service by providing order confirmations, shipping updates, and promotional offers in customers' languages.

- **Nonprofits**: Organizations operating in multilingual communities can effectively communicate their missions and urgent messages by reaching supporters in their preferred languages.

Troubleshooting Section

If you encounter issues while using the AI Translations for Email feature, consider these troubleshooting suggestions:

- **Translation Option Greyed Out**: Ensure that you have filled out all required fields on the Campaign Summary page before the translation option becomes available.

- **No Preferred Language Set**: If a contact does not have a preferred language, that recipient will automatically receive the default version of your campaign. Make sure to set this up appropriately for all contacts.

FAQ

1. How many languages does AI Translations for Email support?

AI Translations for Email supports 75 languages.

2. How are activities counted when sending translated emails?

Each translated campaign send utilizes one Activity. For example, if you send to 200 contacts and 50 receive a translated version, it would cost 50 Activities.

3. When should I generate my translations?

It is recommended to generate translations after finalizing your email content to ensure no additional edits are needed.

4. What happens if a contact does not have a preferred language?

Contacts without a preferred language are sent the default version of the campaign.

5. Can I edit the translations after they are generated?

Yes, you can review and edit each translation before sending it to your subscribers.

6. What campaign type do I need to use for AI Translations?

AI Translations for Email is only available with the Standard campaign type in the Email Designer.

7. How can I map an existing language field to the preferred language?

You can map an existing language field by editing the Preferred Language field and selecting the option to automatically map values from an existing field.

By following this guide, you can leverage the AI Translations for Email feature effectively, ensuring that your audience is communicated with in their preferred language. ```