CAPTCHA

```mediawiki Navigation: Main_Page > Email > 1:1 emails > CAPTCHA

Why does the CAPTCHA display in 1:1 emails?

Introduction

The CAPTCHA system is a security feature implemented by ActiveCampaign that helps protect against spam and abuse when sending emails. Specifically, when you send several 1:1 emails in a short period, a CAPTCHA will be triggered to ensure that the sender is a human rather than an automated system. Understanding why and when this CAPTCHA appears is crucial for users who want to maintain smooth communication without interruption.

How to Access This Feature

The CAPTCHA feature is integrated within ActiveCampaign's email sending functionality. Whenever a user attempts to send emails, especially when sending multiple 1:1 emails in rapid succession, they will encounter this feature automatically if certain thresholds are met.

Step-by-Step Instructions

1. Begin by composing your 1:1 email in the ActiveCampaign platform. 2. If you are sending multiple emails, keep an eye on the timing:

  - You can send up to two emails within a 30-second window.

3. Should you attempt to send a third email within that same time frame, a CAPTCHA will appear with the alert: "Please complete the CAPTCHA form to send your next email." 4. To proceed, either:

  - Wait for 30 seconds before sending the next 1:1 email.
  - Or, if prompted, solve the CAPTCHA to continue sending your email.

Configuration Options and Settings

While there are no specific configuration options for the CAPTCHA itself, it's important to understand the limits set by ActiveCampaign: - You can send a maximum of two emails from the same IP address within a 30-second interval. - If the limit is exceeded, you must address the CAPTCHA to send more emails.

Best Practices and Tips

- **Plan your email sends**: If you anticipate needing to send multiple emails in a row, try to space them out to stay within the limit and avoid the CAPTCHA delay. - **Familiarize yourself with CAPTCHA**: Understand the CAPTCHA interface, which typically requires you to verify certain text or images to confirm that you are not a bot. - **Monitor sending frequency**: Be mindful of how quickly you send emails, especially in busy periods to keep your workflow efficient.

Common Use Cases with Examples

- **Client Engagement**: Imagine a scenario where a sales representative is following up with multiple clients. If they send several follow-up emails too quickly, they could face CAPTCHA. They should space out their messages for seamless communication. - **Time-sensitive Responses**: If you need to respond to inquiries simultaneously, be cautious about sending too many replies at once to avoid triggering the CAPTCHA.

Troubleshooting

If you encounter issues with CAPTCHA: - Ensure you are not exceeding the sending limits. Always keep track of the emails you send within any 30-second period. - If the CAPTCHA appears frequently despite sending emails at a reasonable pace, consider checking your IP address and whether other users are sending emails from the same network.

Related Features

- For further assistance, consider looking into the Email and 1:1 emails documentation for more information on email sending practices and related settings.

FAQ

1. What happens if I ignore the CAPTCHA?

If you ignore the CAPTCHA, you will not be able to send additional emails until you complete the CAPTCHA task.

2. Is there a way to turn off the CAPTCHA feature?

No, the CAPTCHA feature is automatically applied to protect against spam and cannot be turned off.

3. Does the CAPTCHA appear for other types of emails?

This specific CAPTCHA applies primarily to 1:1 emails; bulk sends are subject to different protocols.

4. How long do I have to wait if I trigger the CAPTCHA?

You must wait for 30 seconds after the last email sent or solve the CAPTCHA before sending the next email.

5. Does sending emails from different IP addresses help avoid CAPTCHA?

Yes, as the CAPTCHA is triggered based on the same IP address, using different addresses may prevent it, although this might violate usage policies in certain contexts.

6. Can I customize the CAPTCHA appearance?

No, the CAPTCHA is a standard security feature and cannot be customized by users.

7. How often do I need to solve a CAPTCHA?

It depends on your email sending habits; if you regularly send more than two emails within 30 seconds, you will encounter it frequently.

```