Purchase activities with a monthly limit

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Purchase activities with a monthly limit

Purchase activities with a monthly limit allows you to utilize AI features on the ActiveCampaign platform efficiently. Understanding how to manage and purchase these activities is essential for optimizing your use of the platform's capabilities. This article will delve into what activities are, how to purchase them, and the implications of having a monthly limit.

What is an Activity?

An activity is a billable action that a contact takes within the ActiveCampaign platform. For instance, when a contact engages with an automation action that requires activities, one activity is deducted from your monthly limit. Understanding what constitutes an activity is crucial for managing your monthly usage effectively.

Key features that utilize activities include:

• AI Actions library in Automations - For more information, see the AI Actions library in Automations article.
• Use AI Translations for Email - Detailed knowledge can be found in the AI Translations for Email documentation.
• Additional features may be announced in the future that will also require the use of activities.

How to Access this Feature

Admin users and those with billing permissions can grant access to purchase activities directly through the billing page or any AI feature that utilizes activities. Please note that this feature is unavailable to Trial accounts, and unused activities do not roll over to subsequent months.

Step-by-Step Instructions

Here’s how you can purchase and manage your activities on the ActiveCampaign platform:

From the Billing Page:

1. Click your name located at the bottom left of your screen. 2. Select the Billing & Upgrade option from the modal window. 3. Within the Your Plan tab, click on Edit where it displays X Activities. 4. A modal window will appear. Use the dropdown menu to choose your desired activity limit. 5. The modal will show the additional cost that will be charged each month. Click on the Review purchase button. 6. Finally, click on the Confirm purchase button to finalize your transaction.

From an AI Feature:

1. Navigate to the AI feature that utilizes activities. 2. Click the Purchase Activities button from the respective AI feature. 3. A modal window will show up. Use the dropdown to select the number of activities you wish to purchase. 4. Similar to above, the modal will display the additional monthly cost. Click on the Review purchase button. 5. Click on the Confirm purchase button to complete your purchase.

Configuration Options and Settings

When purchasing activities, it is important to know the configuration options available:

• You can purchase a maximum of 500,000 activities per month; for more needs, please contact the Customer Experience team.
• You can increase your monthly limit at any time.
• If you have an active discount on your account, it will apply to the cost of activities.

Best Practices and Tips

• Regularly monitor your activity usage to avoid exceeding limits. If your automation actions are frequently skipped due to a lack of activities, it is advisable to increase your monthly limit proactively.
• Consider the expected number of activities you will need based on your automations and email sending frequency to select an appropriate limit at the start of each month.
• Review any discounts or offers that may apply to your account to make the most of your budget when purchasing activities.

Common Use Cases

Here are a few scenarios to illustrate how purchasing activities can enhance user experience:

• **Email Campaigns**: If you frequently send out email campaigns that utilize AI translations, purchasing a sufficient monthly limit ensures your audience gets localized content without interruption.
• **Customer Engagement**: Utilizing the AI Actions library requires careful management of activities to ensure that automation sequences do not halt due to exceeding limits, allowing for consistent customer engagement.

Troubleshooting

If you encounter issues when purchasing activities, consider the following:

• Ensure you have the necessary billing permissions—only admins and users with billing access can make these purchases.
• Activities cannot be used if your account operates under a Trial status; transitioning to a paid plan will provide access to this feature.

FAQ

1. What happens if I exceed my monthly activity limit?

  When you exceed your limit, the system will skip any automation actions that require activities. To avoid interruptions, consider increasing your limit.
  

1. Can I roll over unused activities to the next month?

  No, unused activities do not carry over to the next month, so it is essential to purchase an appropriate limit that reflects your needs.
  

1. How do I know how many activities I have left?

  You can view your remaining activities in your billing settings under the Your Plan tab.
  

1. Who should I contact if I need more than 500,000 activities?

  Please reach out directly to our Customer Experience team for any requests exceeding the standard limits.
  

1. Can I adjust my activity limit mid-month?

  Yes, you can increase your monthly limit at any time.

By familiarizing yourself with the mechanics of purchasing activities with a monthly limit, you can effectively manage your engagement strategies within the ActiveCampaign platform. ```