CAPTCHA: Difference between revisions

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```mediawiki
```mediawiki
'''Navigation:''' [[Main_Page]] > [[Email]] > [[1:1 emails]] > CAPTCHA
'''Navigation:''' [[Main_Page]] > [[Forms]] > CAPTCHA


= Why does the CAPTCHA display in 1:1 emails? =
= How do I add CAPTCHA to my form? =


== Introduction ==
CAPTCHA is an important feature offered by ActiveCampaign that enhances the security of your online forms by helping to prevent spam bots from submitting fake entries. By implementing a CAPTCHA field in your forms, you ensure that only genuine users can interact with your content, which in turn keeps your contact list clean and accurate. This article will guide you on how to add a CAPTCHA field to your inline forms, including setup instructions, configuration options, best practices, and troubleshooting tips.
The '''CAPTCHA''' system is a security feature implemented by ActiveCampaign that helps protect against spam and abuse when sending emails. Specifically, when you send several '''1:1 emails''' in a short period, a CAPTCHA will be triggered to ensure that the sender is a human rather than an automated system. Understanding why and when this CAPTCHA appears is crucial for users who want to maintain smooth communication without interruption.


== How to Access This Feature ==
== How to Access This Feature ==
The CAPTCHA feature is integrated within ActiveCampaign's email sending functionality. Whenever a user attempts to send emails, especially when sending multiple '''1:1 emails''' in rapid succession, they will encounter this feature automatically if certain thresholds are met.
 
To add a CAPTCHA field to your form in ActiveCampaign, you need to navigate through your dashboard. Follow these simple steps:
 
1. Log in to your ActiveCampaign account.
2. Navigate to the '''Website''' section of the dashboard.
3. Click on '''Forms''' to access the list of your forms.


== Step-by-Step Instructions ==
== Step-by-Step Instructions ==
1. Begin by composing your '''1:1 email''' in the ActiveCampaign platform.
 
2. If you are sending multiple emails, keep an eye on the timing:
Adding a CAPTCHA to your form is straightforward. Please follow the step-by-step instructions below:
  - You can send up to two emails within a 30-second window.
 
3. Should you attempt to send a third email within that same time frame, a CAPTCHA will appear with the alert: "Please complete the CAPTCHA form to send your next email."
1. From your ActiveCampaign account, navigate to '''Website''' > '''Forms'''.
4. To proceed, either:
2. Locate the form you wish to modify and click '''Edit'''.
  - Wait for 30 seconds before sending the next '''1:1 email'''.
3. The Form Builder will load. On the right pane, you will see all editing and styling options available.
  - Or, if prompted, solve the CAPTCHA to continue sending your email.
4. Click on the '''Fields''' tab, then select the '''Standard''' option.
5. Drag the '''CAPTCHA''' field into your form where desired.
6. Once you have adjusted your form to your satisfaction, click the '''Integrate''' button located at the top right of the Form Builder.  
7. Finally, ensure to click '''Save and Exit''' to apply your changes.


== Configuration Options and Settings ==
== Configuration Options and Settings ==
While there are no specific configuration options for the CAPTCHA itself, it's important to understand the limits set by ActiveCampaign:
 
- You can send a maximum of '''two emails''' from the same IP address within a '''30-second''' interval.
The main configuration option for this feature is the '''CAPTCHA''' field you add to your inline forms. It functions by requiring users to complete a challenge-response test to confirm their identity as human rather than a bot.
- If the limit is exceeded, you must address the CAPTCHA to send more emails.
 
=== About CAPTCHA ===
 
CAPTCHA stands for '''Completely Automated Public Turing test to tell Computers and Humans Apart'''. It is a security measure that ensures the submission originates from a human. When users encounter the CAPTCHA field, they will need to interact with a test that typically involves selecting images that match specified criteria.
 
=== How CAPTCHA Works ===
 
When a user submits the form, they will need to check the '''I'm not a robot''' box. Following this, they will be prompted with a series of images from which they will need to identify and select specific objects. Once they successfully complete this verification, a contact record will be created in your ActiveCampaign account.


== Best Practices and Tips ==
== Best Practices and Tips ==
- **Plan your email sends**: If you anticipate needing to send multiple emails in a row, try to space them out to stay within the limit and avoid the CAPTCHA delay.
- **Familiarize yourself with CAPTCHA**: Understand the CAPTCHA interface, which typically requires you to verify certain text or images to confirm that you are not a bot.
- **Monitor sending frequency**: Be mindful of how quickly you send emails, especially in busy periods to keep your workflow efficient.


== Common Use Cases with Examples ==
To ensure the best implementation of CAPTCHA in your forms, consider the following:
- **Client Engagement**: Imagine a scenario where a sales representative is following up with multiple clients. If they send several follow-up emails too quickly, they could face CAPTCHA. They should space out their messages for seamless communication.
- Use CAPTCHA primarily on forms where data integrity is crucial, such as lead capture forms.
- **Time-sensitive Responses**: If you need to respond to inquiries simultaneously, be cautious about sending too many replies at once to avoid triggering the CAPTCHA.
- Ensure the CAPTCHA field is visually accessible and easy to interact with for users on mobile devices.
- Regularly monitor your form submissions to see if there are any unusual patterns of spam. Adjust your CAPTCHA settings as necessary.
- Educate your users on the CAPTCHA process if they seem to have difficulties, to enhance their experience.


== Troubleshooting ==
== Troubleshooting ==
If you encounter issues with CAPTCHA:
 
- Ensure you are not exceeding the sending limits. Always keep track of the emails you send within any 30-second period.
If users experience issues with the CAPTCHA field, here are some potential topics to consider:
- If the CAPTCHA appears frequently despite sending emails at a reasonable pace, consider checking your IP address and whether other users are sending emails from the same network.
- Ensure that the '''CAPTCHA''' field is properly added to your form layout.
- Check if the challenge-response test is functioning correctly; if users cannot proceed, there may be a technical glitch.
- If users continually have issues, verify whether their internet browsers are compatible with the CAPTCHA technology.
 
If you encounter persistent issues, consulting ActiveCampaign's support may provide further resolution.


== Related Features ==
== Related Features ==
- For further assistance, consider looking into the [[Email]] and [[1:1 emails]] documentation for more information on email sending practices and related settings.
 
It is helpful to be aware of other features in ActiveCampaign that can complement the functionality of CAPTCHA, including:
- [[Forms]]: Understanding how forms process submissions can enhance overall user engagement.
- Inline forms: Ensure you use inline forms, as the CAPTCHA field cannot be added to floating bars, floating boxes, or modal forms.


== FAQ ==
== FAQ ==
=== 1. What happens if I ignore the CAPTCHA? ===
If you ignore the CAPTCHA, you will not be able to send additional emails until you complete the CAPTCHA task.


=== 2. Is there a way to turn off the CAPTCHA feature? ===
=== 1. Can I add CAPTCHA to all types of forms? ===
No, the CAPTCHA feature is automatically applied to protect against spam and cannot be turned off.
No, the CAPTCHA field can only be added to inline forms in ActiveCampaign.
 
=== 2. How does CAPTCHA affect form conversion rates? ===
While CAPTCHA is a security measure, it may slightly decrease conversion rates due to additional steps for users. However, it significantly reduces spam submissions.


=== 3. Does the CAPTCHA appear for other types of emails? ===
=== 3. Is there a way to customize the CAPTCHA challenge? ===
This specific CAPTCHA applies primarily to '''1:1 emails'''; bulk sends are subject to different protocols.
Currently, ActiveCampaign does not allow for customization of the CAPTCHA challenges; they are standardized.


=== 4. How long do I have to wait if I trigger the CAPTCHA? ===
=== 4. What should I do if users find CAPTCHA difficult to complete? ===
You must wait for 30 seconds after the last email sent or solve the CAPTCHA before sending the next email.
Consider providing them with a brief explanation or link to further information on how to successfully complete the CAPTCHA test.


=== 5. Does sending emails from different IP addresses help avoid CAPTCHA? ===
=== 5. Are there any limits to how many times a user can attempt the CAPTCHA? ===
Yes, as the CAPTCHA is triggered based on the same IP address, using different addresses may prevent it, although this might violate usage policies in certain contexts.
Typically, there is a limit set by the CAPTCHA service, and users may need to refresh the page if they fail multiple attempts.


=== 6. Can I customize the CAPTCHA appearance? ===
=== 6. Can I test the CAPTCHA on my own form before it goes live? ===
No, the CAPTCHA is a standard security feature and cannot be customized by users.
Yes, you can test the form yourself after adding the CAPTCHA to ensure it's functioning as intended.


=== 7. How often do I need to solve a CAPTCHA? ===
=== 7. Does adding CAPTCHA affect form integrations? ===
It depends on your email sending habits; if you regularly send more than two emails within 30 seconds, you will encounter it frequently.
Generally, adding CAPTCHA does not affect integrations, but ensure that any third-party services you use are compatible with the submission process.


By following the guidelines in this article, you can successfully add a CAPTCHA field to your forms in ActiveCampaign and enhance the integrity of your data submissions.
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Latest revision as of 20:51, 3 November 2025

```mediawiki Navigation: Main_Page > Forms > CAPTCHA

How do I add CAPTCHA to my form?[edit | edit source]

CAPTCHA is an important feature offered by ActiveCampaign that enhances the security of your online forms by helping to prevent spam bots from submitting fake entries. By implementing a CAPTCHA field in your forms, you ensure that only genuine users can interact with your content, which in turn keeps your contact list clean and accurate. This article will guide you on how to add a CAPTCHA field to your inline forms, including setup instructions, configuration options, best practices, and troubleshooting tips.

How to Access This Feature[edit | edit source]

To add a CAPTCHA field to your form in ActiveCampaign, you need to navigate through your dashboard. Follow these simple steps:

1. Log in to your ActiveCampaign account. 2. Navigate to the Website section of the dashboard. 3. Click on Forms to access the list of your forms.

Step-by-Step Instructions[edit | edit source]

Adding a CAPTCHA to your form is straightforward. Please follow the step-by-step instructions below:

1. From your ActiveCampaign account, navigate to Website > Forms. 2. Locate the form you wish to modify and click Edit. 3. The Form Builder will load. On the right pane, you will see all editing and styling options available. 4. Click on the Fields tab, then select the Standard option. 5. Drag the CAPTCHA field into your form where desired. 6. Once you have adjusted your form to your satisfaction, click the Integrate button located at the top right of the Form Builder. 7. Finally, ensure to click Save and Exit to apply your changes.

Configuration Options and Settings[edit | edit source]

The main configuration option for this feature is the CAPTCHA field you add to your inline forms. It functions by requiring users to complete a challenge-response test to confirm their identity as human rather than a bot.

About CAPTCHA[edit | edit source]

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a security measure that ensures the submission originates from a human. When users encounter the CAPTCHA field, they will need to interact with a test that typically involves selecting images that match specified criteria.

How CAPTCHA Works[edit | edit source]

When a user submits the form, they will need to check the I'm not a robot box. Following this, they will be prompted with a series of images from which they will need to identify and select specific objects. Once they successfully complete this verification, a contact record will be created in your ActiveCampaign account.

Best Practices and Tips[edit | edit source]

To ensure the best implementation of CAPTCHA in your forms, consider the following: - Use CAPTCHA primarily on forms where data integrity is crucial, such as lead capture forms. - Ensure the CAPTCHA field is visually accessible and easy to interact with for users on mobile devices. - Regularly monitor your form submissions to see if there are any unusual patterns of spam. Adjust your CAPTCHA settings as necessary. - Educate your users on the CAPTCHA process if they seem to have difficulties, to enhance their experience.

Troubleshooting[edit | edit source]

If users experience issues with the CAPTCHA field, here are some potential topics to consider: - Ensure that the CAPTCHA field is properly added to your form layout. - Check if the challenge-response test is functioning correctly; if users cannot proceed, there may be a technical glitch. - If users continually have issues, verify whether their internet browsers are compatible with the CAPTCHA technology.

If you encounter persistent issues, consulting ActiveCampaign's support may provide further resolution.

Related Features[edit | edit source]

It is helpful to be aware of other features in ActiveCampaign that can complement the functionality of CAPTCHA, including: - Forms: Understanding how forms process submissions can enhance overall user engagement. - Inline forms: Ensure you use inline forms, as the CAPTCHA field cannot be added to floating bars, floating boxes, or modal forms.

FAQ[edit | edit source]

1. Can I add CAPTCHA to all types of forms?[edit | edit source]

No, the CAPTCHA field can only be added to inline forms in ActiveCampaign.

2. How does CAPTCHA affect form conversion rates?[edit | edit source]

While CAPTCHA is a security measure, it may slightly decrease conversion rates due to additional steps for users. However, it significantly reduces spam submissions.

3. Is there a way to customize the CAPTCHA challenge?[edit | edit source]

Currently, ActiveCampaign does not allow for customization of the CAPTCHA challenges; they are standardized.

4. What should I do if users find CAPTCHA difficult to complete?[edit | edit source]

Consider providing them with a brief explanation or link to further information on how to successfully complete the CAPTCHA test.

5. Are there any limits to how many times a user can attempt the CAPTCHA?[edit | edit source]

Typically, there is a limit set by the CAPTCHA service, and users may need to refresh the page if they fail multiple attempts.

6. Can I test the CAPTCHA on my own form before it goes live?[edit | edit source]

Yes, you can test the form yourself after adding the CAPTCHA to ensure it's functioning as intended.

7. Does adding CAPTCHA affect form integrations?[edit | edit source]

Generally, adding CAPTCHA does not affect integrations, but ensure that any third-party services you use are compatible with the submission process.

By following the guidelines in this article, you can successfully add a CAPTCHA field to your forms in ActiveCampaign and enhance the integrity of your data submissions. ```

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