Editing Dedicated SMS Number Support in Australia

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'''Navigation:''' [[Main_Page]] > [[SMS]] > [[Registration]] > Dedicated SMS Number Support in Australia

== Dedicated SMS Number Support in Australia ==

ActiveCampaign is excited to introduce the '''Dedicated SMS Number Support in Australia''', a new feature available for SMS Marketing customers. This feature expands our global SMS capabilities, allowing you to register a dedicated Australian 10-digit long code to ensure compliant and reliable SMS deliverability to recipients in Australia. 

=== Importance of Dedicated SMS Numbers ===
In the competitive landscape of SMS marketing, having a dedicated number enhances trust and increases message deliverability. Messages sent from a dedicated number are more likely to reach your audience reliably, which helps you maximize your outreach efforts and adhere to local SMS marketing regulations.

== How to Access this Feature ==
To utilize the '''Dedicated SMS Number Support in Australia''', ensure your ActiveCampaign account is of the Plus, Professional, or Enterprise plan level that includes the SMS Marketing add-on. You also must be part of the Admin Group to perform the required actions.

== Step-by-Step Instructions ==
Follow this simple guide to register a dedicated SMS number for Australia:

# Navigate to '''SMS''' > '''Registration''' in your ActiveCampaign dashboard.
# Click the '''Register''' button under the Australia section.
# You will need to submit the required business documentation, including:
   * '''Commercial Registry''' document or an equivalent official record
   * '''Business Name'''
   * '''Business Address'''
   * '''Business ID Number'''

Once your submission is complete, the review process will begin. Although ActiveCampaign does not manage the review directly, approval is typically completed within 3 to 5 business days.

== Configuration Options & Settings ==
In order to configure and utilize your dedicated SMS number, consider the following options:

* **Dedicated SMS Number**: This is your unique 10-digit long code for SMS marketing in Australia.
* **Business Documentation**: Ensure your business documentation includes all necessary details as outlined above for a smooth registration process.

== Best Practices and Tips ==
To maximize the effectiveness of your dedicated SMS number, adhere to these best practices:

* **Compliance**: Always ensure your SMS messages comply with Australian regulations to maintain trust and avoid penalties.
* **Message Clarity**: Use clear and concise language in your SMS messages, ensuring recipients understand your content and calls to action.
* **Frequency**: Balance the frequency of your messages to avoid overwhelming your recipients, while still keeping them engaged.

== Troubleshooting ==
If you encounter issues during the registration process:

* **Document Issues**: Make sure that the business documentation is clear and legible. Any blurred text or missing information may lead to delays in approval.
* **Plan Verification**: Verify that your account is on a qualifying plan (Plus, Professional, or Enterprise).
* **Administrative Access**: Ensure you are logged in as a member of the Admin Group. Other user roles may not have access to register a dedicated SMS number.

== Related Features ==
For additional features related to SMS capabilities in ActiveCampaign, consider exploring:
* [[SMS Marketing]]
* [[Automation]]

== FAQ ==

'''Q1: What types of businesses can register for a dedicated SMS number in Australia?'''  
A1: Any business that meets the documentation requirements can apply, provided they are registered in Australia.

'''Q2: How long does the approval process take?'''  
A2: Typically, approval is completed within 3 to 5 business days after submission of your documentation.

'''Q3: What happens if my registration is denied?'''  
A3: You will be notified, and you may need to correct or resubmit your documentation as needed.

'''Q4: Can I use the dedicated SMS number for messaging outside of Australia?'''  
A4: This feature is specifically for SMS marketing within Australia; using it for international messages may not be compliant.

'''Q5: What if I need to change my dedicated number?'''  
A5: You would need to initiate a new registration and follow the same process for obtaining a different number.

'''Q6: Is there a cost associated with obtaining a dedicated SMS number?'''  
A6: There may be associated costs depending on your ActiveCampaign plan; refer to your plan details for specific information.

'''Q7: Where can I find more resources about registering a dedicated Australian SMS number?'''  
A7: You can find additional resources and guidance in the ActiveCampaign documentation: [Register for a dedicated Australian SMS number](https://help.activecampaign.com/hc/en-us/articles/20389825969948-Register-for-a-dedicated-Australian-SMS-number#register-for-a-dedicated-australian-sms-number-0-0).

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