Editing Manage notifications from Conversations (section)

== FAQ == 
Here are some frequently asked questions regarding the management of notifications from Conversations:

1. **What do I do if I'm not receiving email notifications?**
   - Ensure that the email notification toggle is set to "On" and check your email's spam or junk folders.

2. **Can I enable notifications for someone else in my team?**
   - No, notification settings are user-specific and must be configured by individual agents.

3. **What happens if I miss a desktop notification?**
   - Missed desktop notifications do not affect your ability to respond; however, you will want to regularly check your '''Conversations inbox''' for new messages.

4. **Will audio notifications play if my computer is muted?**
   - Yes, audio notifications require the computer’s sound to be unmuted in order to be heard.

5. **Do I need to have my user account open to receive email notifications?**
   - No, email notifications are sent regardless of whether your web browser is open or closed.

6. **Can I toggle notification settings on the mobile app?**
   - Yes, similar notification settings are available in the [[Conversations Mobile App]].

7. **What is the best combination of notifications to use?**
   - This varies by individual, but a common recommendation is to use desktop notifications alongside email notifications for maximum responsiveness.

With this structured approach to managing notifications from Conversations, you'll be equipped to engage with your customers effectively and efficiently.
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