Editing Cancel my account (section)

== Step-by-step instructions ==

To cancel your account, follow these detailed instructions:

# Navigate to the '''Billing & Upgrade''' page from your profile menu.
# Click on the '''Cancel my account''' option located at the top right of the page.
# As you progress through the cancellation steps, take note of the following:
   # You will have the opportunity to reconsider your decision. You can back out at any time during this flow.
   # At certain points, you may be prompted to schedule a one-on-one session with a member of the Success team. This session is designed to help you make the most out of ActiveCampaign and to clarify any questions you may have before completing the cancellation.
   # If you are billed monthly, you can opt to pause your account instead of canceling it entirely.
# On the final screen, confirm your cancellation by clicking the '''Confirm cancellation''' button.

=== Cancellation for Commit Annually, Pay Monthly Plans ===

If your account is on a '''Commit annually, pay monthly''' plan, your cancellation request will take effect at the end of your annual subscription period. This type of plan typically provides up to a 10% discount for committing to an annual payment schedule while still allowing monthly payments. For more detailed information, please refer to the [[Terms of Service]].

=== Cancel Trial Accounts ===

For users with trial accounts, cancellation is simple: your account will expire at the end of the trial period without any charges unless you choose to upgrade to a paid version manually.

=== Cancel Resold Accounts ===

If your account is managed by an ActiveCampaign service provider, you will need to reach out to them directly to complete your cancellation process.