Send us your ideas!

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Send us your ideas!

Introduction

The Send us your ideas! feature provides a direct line for ActiveCampaign users to share their feedback and feature requests. This important tool allows users to suggest new features or improvements on existing functionalities. By submitting your ideas, you contribute to the continuous enhancement of the ActiveCampaign platform, ensuring that it meets the evolving needs of its user base. User feedback is not only welcome but essential in guiding the product's development direction.

How to Access this Feature

To access the Send us your ideas! feature, navigate to [ideas.activecampaign.com](https://www.activecampaign.com/login/?section=ideas). You will need to log into your ActiveCampaign account to submit your ideas. This dedicated portal is where you can voice your thoughts, suggestions, or any feature requests you believe would enhance your experience with the platform.

Step-by-Step Instructions

1. **Log into your ActiveCampaign account**: Start by visiting the ActiveCampaign website and entering your credentials to access your account.

2. **Navigate to the Ideas Portal**: Once logged in, go to [ideas.activecampaign.com](https://www.activecampaign.com/login/?section=ideas) to enter the feature submission area.

3. **Submit Your Idea**:

  - Look for a prominent button or link that states Submit an Idea. Click on it to initiate the submission process.
  - In the submission form, clearly describe your idea. Be specific about what feature you would like to see or how current features could be improved.
  - Optionally, you may categorize your idea, tagging it appropriately to ensure it reaches the right audience within the ActiveCampaign Product Team.

4. **Review Your Submission**: After you submit your idea, it will enter a queue awaiting review by the Product Team.

Configuration Options and Settings

While the Send us your ideas! feature is straightforward with limited configuration options, understanding the following key elements can enhance your submission experience:

- Product Team Review Process - Once submitted, every idea goes through a structured evaluation process. - Status Types - Your idea can receive various statuses which indicate its progress, including:

  - **Needs Review**
  - **Already Exists**
  - **Future Consideration**
  - **Exploring**
  - **On Our Roadmap**
  - **In Progress**
  - **Shipped**

Understanding these statuses helps manage expectations regarding when and if your idea may be implemented.

Best Practices and Tips

- **Be Clear and Concise**: When describing your idea, clarity is paramount. Use simple language to convey your thoughts clearly.

- **Support with Examples**: If applicable, provide examples of how your suggested feature could be beneficial or how it solves a specific problem.

- **Stay Updated**: Regularly check back on the status of your ideas. You can track the progress and understand the feedback from the Product Team.

Common Use Cases with Examples

- **Deep Data Integration with WooCommerce**: A feature request that allowed seamless data exchange between ActiveCampaign and WooCommerce that resulted from user suggestions.

- **Time Zone Selection in Automations**: Users requested the ability to choose between a contact’s time zone and the account user’s time zone when creating automation wait actions, which has now been implemented.

- **Personalized Email Content**: Users expressed the need for personalized content in emails, reflecting a crucial enhancement to email marketing efforts.

Troubleshooting

While there are typically no major issues related to the submission of ideas, users might encounter:

- **Login Issues**: If you cannot access the ideas portal, check your credentials, ensure your account is active, or reset your password.

- **Submission Not Visible**: After submission, if you cannot find your idea, ensure that it was submitted correctly. You may need to re-submit if there's been a technical glitch.

FAQ

What types of ideas can I submit?

You can submit ideas for new features or improvements to existing functionalities within ActiveCampaign.

How will I know if my idea has been reviewed?

After submission, your idea will receive a status update, which reflects its current review phase.

How long does the review process take?

The review process varies, but the Product Team regularly assesses ideas which may take a few days to a few weeks, depending on submission volume.

Can I suggest more than one idea?

Yes, you can submit multiple ideas; however, it is best to submit one idea per submission form for clarity.

What happens if my idea is implemented?

If your idea aligns with ActiveCampaign’s goals and is prioritized, it will eventually be developed and released as a feature.

Is there a way to track the implementation of ideas?

Yes, you can check the status of your submitted ideas through the ideas portal to see the progress and any updates.

Who reviews the submitted ideas?

The ideas are reviewed by the ActiveCampaign Product Team, who assess their feasibility and alignment with company goals.

In summary, your feedback is invaluable to the enhancement of ActiveCampaign. By participating in this feature, you help shape the future of the platform. Don't hesitate—share your ideas today! ```