Find contacts

```mediawiki Navigation: Main_Page > Contacts > Advanced_search > Find contacts

How can I find contacts that were sent a campaign?

Finding contacts that have been sent a campaign is a vital functionality within ActiveCampaign that enhances your ability to analyze your email marketing effectiveness. By utilizing the advanced search feature, you can quickly segment your contacts based on campaign interactions. This process is particularly crucial for marketers looking to gauge engagement and target follow-up actions effectively.

This article provides a step-by-step guide on how to perform an advanced search for contacts that were sent a specific campaign or any campaign, as well as tips for best practices in using this feature.

How to Access This Feature

To access the Find contacts feature, follow these straightforward steps: 1. Click on Contacts in the left-hand menu of your ActiveCampaign dashboard. 2. In the search field, click to reveal the options and select Advanced Search.

This will allow you to leverage more sophisticated filtering options for your contact database.

Step-by-Step Instructions

Here’s how to conduct an advanced search to find contacts who were sent a campaign:

1. **Access Contacts**: Navigate to the Contacts section using the left menu. 2. **Begin Advanced Search**: Click on the search field, then select Advanced Search. 3. **Open Conditions Dropdown**: When the segment builder appears, click the conditions dropdown to see available options. 4. **Select Actions**: From the dropdown, choose Actions, and then select Has been sent. 5. **Specify Campaign**: In the value field that appears, you have two options:

  - Choose a specific campaign to search for contacts who received that particular email.
  - Select Any campaign if you would like to retrieve a list of all contacts who were sent any campaign you have executed.

6. **Execute Search**: Click on the Search button to generate a report of all contacts who meet the selected criteria.

Once the search is executed, all contacts who were sent the specified campaign will be displayed for your review.

Configuration Options and Settings

When performing an advanced search for contacts, the following options are available to fine-tune your results: - **Has been sent**: This condition allows you to filter contacts based on their email campaign history. - **Specific campaign**: Identify and focus on the performance of particular campaigns. - **Any campaign**: This broader option helps gauge overall engagement across multiple campaigns.

By using these bold configuration options, you can enhance your marketing outreach and follow-up strategies.

Best Practices and Tips

To maximize the effectiveness of the Find contacts feature in ActiveCampaign: - Regularly update and maintain your contact lists to ensure data accuracy, allowing for more relevant search results. - Use the Has been sent feature to segment audience groups for targeted follow-up campaigns and promotions. - Consider combining this feature with other segmenting tools like tags to create more personalized communication strategies. - Review your search results periodically to analyze trends and improve future campaign performance.

Troubleshooting

While using the Find contacts feature, you may encounter some common issues. Here are a few pointers to troubleshoot:

- **No results returned**: Ensure you have correctly applied the search conditions. If you selected a specific campaign, confirm that contacts actually received that campaign. - **Performance issues**: If the search takes too long to load, check your internet connection or try running the search during off-peak hours.

Related Features

For more advanced segmentation and engagement strategies, consider exploring the following related features: - Segmentation: Learn how to create segments based on various contact behaviors. - Automations: Discover how to automate workflows to nurture your contacts further. - Email Campaigns: Understand how to create and manage your email marketing campaigns effectively.

FAQ

Q1: Can I find contacts that were sent multiple campaigns at once? A1: Yes, by selecting Any campaign, you will retrieve all contacts who were sent any campaign in your ActiveCampaign account.

Q2: Does this feature include personal emails? A2: No, the search will not include personal emails sent from the Contacts overview page or contact profiles.

Q3: Is this feature available on all ActiveCampaign plans? A3: Yes, the Find contacts feature is available on the Starter, Plus, Pro, and Enterprise plans.

Q4: What should I do if I cannot find a contact I know was sent a campaign? A4: Double-check your search criteria and ensure that the contact has indeed received the campaign you are searching for.

Q5: Can I save my advanced search criteria for future use? A5: Currently, ActiveCampaign does not support saving advanced search criterias, but you can manually repeat the searches as needed.

Q6: How accurate are the search results? A6: The search results are highly accurate, reflecting the most current campaign engagement data available in your ActiveCampaign account.

By following the guidelines and steps outlined in this article, you can effectively find contacts that have been sent campaigns, enabling you to optimize your contact outreach and engagement strategies within ActiveCampaign. ```