Change the login email

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How to Change the Login Email

Changing the login email for your ActiveCampaign account is an important process that ensures your account remains secure and accessible. Whether you wish to update your own login email or manage email settings for individual users within your account, this feature can greatly enhance your account administration. In this article, we will dive into why it matters, how to access this feature, the detailed instructions for changing email addresses, best practices, troubleshooting tips, and frequently asked questions (FAQs).

Introduction

The ability to change the login email is crucial for maintaining security and ensuring you receive notifications related to your ActiveCampaign account. This feature is available under the Settings section of your account and allows both Primary Admins and regular users to update their email addresses easily. It's essential for users to keep their email addresses current so that they can efficiently manage account-related notifications and access the platform without interruption.

How to Access This Feature

To change your login email or that of any user in your account, you must navigate to the respective Settings menu. Here are the steps you need to follow to get started:

1. Log in to your ActiveCampaign account. 2. Go to the Settings menu. 3. Select Account to manage your login email or choose Users and Groups to manage the emails for individual users.

Step-by-Step Instructions

For Your User Account

If you are the user wanting to change your own login email, follow these steps:

1. Click on Settings > Account.
2. In the Login Email field, type in your new login email address.
3. Click Save settings at the top right.

Once you complete these steps, your login email will be updated. Remember, you must now use this new email address to log in to your ActiveCampaign account.

For Individual Users (Including the Primary Admin)

If you are an Admin user and wish to change the login email for yourself or another user in your account, follow these steps:

1. Click on Settings > Users and Groups.
2. Find the user you wish to edit and click the Edit button next to their name.
3. In the Email field, type the new login email address for that user. *Note: The new email address cannot be already associated with another user in the account.
4. Click Save to apply the changes.

Make sure to inform the user about their new login email, as it will change how they access their account.

Configuration Options and Settings

Within the settings for changing the login email, here are important configuration options to consider:

• The Login Email field is where you specify the new email address for login.
• The Email field for each user allows Admins to enter a new address for individual users.
• Ensure the new email is not already in use by another user on the account.

Being aware of these settings can help in avoiding any issues when updating email addresses.

Best Practices

To ensure smooth management of login emails, consider the following best practices:

• **Keep emails current:** Regularly review and update login email addresses to ensure they are accurate.
• **Use unique emails:** No two users should have the same login email address within your account to avoid conflicts.
• **Email notifications:** Remember that primary account notifications will go to the current Login Email. Stay aware of which email is tied to your account for updates and alerts.

Troubleshooting

In case you encounter issues while changing the login email, here are some troubleshooting steps:

• Verify that the new email address is not already associated with another user in the ActiveCampaign account.
• Check for typographical errors in the email address when entering it.
• If you are a Partner or Reseller, and encounter difficulties, reach out to the Customer Experience Team from your current login email for assistance.

FAQ

Q1: Can I use any email address to change my login email? A1: No, the new email address cannot already be associated with another user in the account.

Q2: What happens if I forget my new login email? A2: You will need to contact ActiveCampaign support for assistance using your existing credentials.

Q3: Will changing my login email affect my account notifications? A3: Yes, account notifications sent under Settings > Notifications will now go to the new email address.

Q4: How long does it take for the email change to take effect? A4: The change takes effect immediately after you click Save settings.

Q5: What should I do if I encounter an error while changing my email? A5: Double-check the email for typos and ensure it is not already in use by another user. If issues persist, contact ActiveCampaign support.

Q6: Is there any impact on my login security when changing my login email? A6: As long as you follow secure email practices, changing your login email should not negatively impact your account security.

Q7: Can I change my email back to the original after changing it? A7: Yes, as long as the original email is still valid and not associated with another user.

By following this guide, you should have a comprehensive understanding of how to change the login email for your ActiveCampaign account effectively. For further exploration of ActiveCampaign features, consider reviewing other related articles in the Settings and Account categories. ```