Timezone

```mediawiki Navigation: Main_Page > Settings > Account > Timezone

How to update the timezone in your ActiveCampaign account

ActiveCampaign allows users to customize their experience by updating the timezone settings of their accounts. This is crucial as it ensures that all timestamps in automations, campaigns, and reports align with the user's local time. Setting the correct timezone helps avoid confusion regarding scheduled actions and improves overall campaign management.

How to access this feature

To access the timezone settings in your ActiveCampaign account, you need to navigate through the account settings. The timezone feature is readily available for users of all plans, including Starter, Plus, Pro, and Enterprise.

Step-by-step instructions

Follow these steps to update the timezone in your ActiveCampaign account:

1. Click Settings on the left menu.
2. On the Account Settings page, scroll down to the Timezone dropdown.
3. Click the Timezone dropdown and select the timezone you want to set for your ActiveCampaign account.
4. Click the Save settings button at the bottom of the page.

Once you have updated your timezone, the following date and time segment conditions used in automations will reflect your new timezone:

• Current day of the week (Country/City)
• Current day of the month (Country/City)
• Current month (Country/City)
• Current year (Country/City)
• Current time (Country/City)

In this example, the account timezone was set to reflect America/Chicago.

Configuration options and settings

The key configuration option for this feature includes:

• Timezone: This dropdown allows you to select your preferred timezone from a comprehensive list of available timezones.

Choosing the correct timezone ensures accurate scheduling of your email campaigns and automations based on local time.

Best practices and tips

- Regularly check your timezone settings to ensure they remain accurate, especially if you travel or move to a different location. - If you are part of a team spread across various timezones, consider using a common timezone for scheduling purposes to streamline processes. - When planning automations or sending out campaigns, always verify the scheduled times to avoid issues related to time discrepancies.

Common use cases with examples

1. **Automations**: If you're running an automated email sequence, setting the correct timezone ensures that emails are sent at the right local time for recipients. For instance, if you set your timezone to New York while targeting a U.S. audience, emails will be timed effectively to match their local morning hours.

2. **Reporting**: When analyzing campaign performance, having the right timezone allows reports to accurately reflect when interactions took place. This can help in understanding engagement patterns and optimizing future campaigns accordingly.

Troubleshooting section

If you encounter issues setting or updating your timezone: - Ensure you have the right permissions within your ActiveCampaign account to make settings adjustments. - Check that you are scrolling to the correct area of the Account Settings page where the Timezone dropdown is located. - If the Save settings button does not appear active after selecting a timezone, make sure to select an option from the dropdown.

Related features section

- Learn more about Settings to explore other customization options available for your ActiveCampaign account. - Check out the Account section for information on managing your profile and billing preferences.

FAQ section

Q1: What happens if I forget to update my timezone? A1: If your timezone is incorrect, scheduled emails and automated campaigns may be sent at unexpected times, potentially affecting engagement rates.

Q2: Can I change my timezone back after updating it? A2: Yes, you can update your timezone at any time by following the same steps outlined above.

Q3: Will changing my timezone affect past campaign data? A3: No, changing the timezone will only affect future scheduled campaigns. Past campaign data will retain its original timestamps.

Q4: Is there a limit to how often I can change my timezone? A4: There are no limits to how often you can change your timezone in ActiveCampaign.

Q5: Can I set different timezones for different users in my account? A5: Currently, timezones are set at the account level, and all users will share the same timezone settings.

Q6: Does ActiveCampaign automatically adjust for Daylight Saving Time? A6: Yes, when you select a timezone, ActiveCampaign will automatically account for Daylight Saving Time changes.

Q7: Where can I find more help with timezone issues? A7: You can visit the Help Center or contact ActiveCampaign support for further assistance with timezone configuration. ```