Email Tracking

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Troubleshooting Email Tracking for the ActiveCampaign Chrome Extension

If you are experiencing issues with email tracking using the ActiveCampaign Chrome Extension, this guide will help you troubleshoot common problems.

Common Issues

1. Extension Not Tracking Emails

If the extension is not tracking your emails, ensure that:

• You have installed the ActiveCampaign Chrome Extension correctly.
• You are logged into your ActiveCampaign account.
• Email tracking is enabled in your ActiveCampaign settings.

2. Emails Not Showing in ActiveCampaign

If emails are not appearing in your ActiveCampaign account:

• Check your email account settings to ensure that tracking is enabled.
• Verify that the email address you are using is connected to your ActiveCampaign account.

3. Security and Connection Issues

If you encounter a security verification message, such as "help.activecampaign.com needs to review the security of your connection before proceeding," this may be due to:

• Network restrictions or firewall settings.
• Browser settings that block certain scripts or cookies.

Additional Troubleshooting Steps

• Clear your browser cache and cookies.
• Disable any conflicting browser extensions that may interfere with the ActiveCampaign extension.
• Ensure that your browser is up to date.

See Also

For more information, you can visit the original article on the ActiveCampaign help site: Original ActiveCampaign Article ```