Chat

```mediawiki Navigation: Main_Page > Conversations > Chat

How do I get chat to appear on certain pages of my site?

Introduction

The Chat feature in ActiveCampaign's Conversations module allows you to engage with your customers in real-time on your website. This feature not only helps in customer support but also enhances user experience by providing instant communication. By configuring the chat widget to appear on specific pages of your site, you can target your interactions more effectively, ensuring that your visitors receive help when and where they need it most.

How to Access This Feature

To access the settings for displaying the chat widget on your specified pages, follow these initial steps: 1. Navigate to the Website section in your ActiveCampaign account. 2. Select Site Tracking from the left-hand menu.

Step-by-Step Instructions

To display the chat widget on certain pages of your site, adhere to the following instructions:

1. After selecting Site Tracking, click on the Tracking option.
2. Locate the Whitelist and Install Code section.
3. In this section, type the URL of the page where you wish the chat widget to appear in the Add a Website URL field.
4. Once you've entered the URL, click the Add button to save your changes.
5. Ensure you check the Conversations box next to the whitelisted domain.

Repeat this process for each specific page where you want the chat widget to be visible.

Configuration Options and Settings

The primary configuration option within this feature is the Whitelist and Install Code. This section allows you to specify which pages should have the chat widget displayed. The key settings include: - Add a Website URL: This field allows the entry of specific URLs for pages where the chat will appear. - Conversations checkbox: Ensure this box is checked to activate the chat feature for the entered domain.

Best Practices and Tips

When configuring the chat widget, keep the following best practices in mind: - Only whitelist pages that require customer interaction via chat. Whitelisting unnecessary pages may lead to overwhelming chat requests or cluttered user experience. - Regularly review the whitelisted domains to ensure that they continue to meet your business needs. - If your chat widget appears on every page, it might be due to the entire domain being whitelisted. In such cases, consider removing the domain and re-whitelisting only specific pages.

Common Use Cases with Examples

The Chat feature can be effectively utilized in various scenarios: - **Support Pages**: Display the chat widget on your support or FAQ pages where customers are likely to seek assistance. - **Product Pages**: Use the chat on specific product pages to answer customer inquiries about features, pricing, or availability in real-time. - **Checkout Pages**: Integrate chat on checkout or trouble-shooting pages to help ensure customers successfully complete their transactions.

Troubleshooting Section

If your chat widget is not appearing as intended, consider the following troubleshooting steps: - Confirm if the specific URLs where you’d like the chat to show are correctly entered in the Whitelist and Install Code section. - Check that the Conversations box is checked next to each whitelisted domain. - If the chat widget is still appearing on all pages, inspect the overall website domain settings. If the entire domain is whitelisted, remove it and ensure specific pages are correctly set.

Related Features

- Learn more about Conversations and how they can enhance customer interactions. - Explore additional setup options for your ActiveCampaign account to maximize functionality.

FAQ

Q1: Can I have multiple URLs for the chat widget? A1: Yes, you can configure the chat widget to appear on multiple specific URLs by repeating the whitelisting process.

Q2: Will the chat widget appear on mobile devices? A2: The chat widget is designed to function across both desktop and mobile platforms, ensuring your customers can always reach out.

Q3: How do I check if my chat widget is functioning properly? A3: Test the chat widget on the specified pages after setup to ensure it displays correctly and that messages can be sent and received.

Q4: Can I disable the chat widget at any time? A4: Yes, you can remove URLs from the whitelisted list at any time to disable the chat widget on those pages.

Q5: Is there a limit to the number of URLs I can whitelist? A5: There is no specific limit mentioned, but it is best practice to only whitelist pages that are necessary for chat functionality to avoid user overload.

Q6: Does the chat widget integrate with other features in ActiveCampaign? A6: Yes, the chat widget works seamlessly with other ActiveCampaign features to enhance customer engagement.

Q7: Are there any additional costs associated with using the chat feature? A7: As of January 3, 2023, the Conversations feature, including chat, is no longer available for new purchases; please check your current plan for details.

By following these instructions and best practices, you can effectively utilize the Chat feature to enhance customer engagement on your website. ```