Get help with your ActiveCampaign account

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Navigation: Main_Page > Account > Get help > Get help with your ActiveCampaign account

Introduction[edit | edit source]

When using ActiveCampaign, obtaining support and guidance can be crucial to maximizing the effectiveness of your marketing efforts. The ability to get help is vital, whether you're encountering issues, seeking to enhance your knowledge of the platform, or just starting out. In this article, you will learn how to access support for your ActiveCampaign account, including various self-service options and how to directly reach out to our Customer Experience team.

How to Access This Feature[edit | edit source]

Accessing help with your ActiveCampaign account can be done through multiple channels. These include self-service articles in the Help Center, community forums, live chat options, and more. Below is a detailed overview of how to navigate these avenues effectively.

Step-by-Step Instructions[edit | edit source]

To get assistance for your ActiveCampaign account, you can follow these steps:

Accessing the Help Center[edit | edit source]

1. Log into your ActiveCampaign account. 2. Click on the Help bubble icon. 3. Select Help Docs from the menu.

This opens the Help Center where you can search for relevant articles.

Starting a Live Chat[edit | edit source]

1. To begin a chat, log into your ActiveCampaign account. 2. Click on the Help bubble icon. 3. Choose the option Chat with us. 4. A chat widget will appear in the bottom right corner of your screen. Type your inquiry into the space provided.

For English support, live chat is available during specific hours:

  • Monday - Friday: 3 AM - 11 PM CT
  • Sunday: 6 PM - 11 PM CT

To confirm your local time, you can use a time zone converter.

Booking a One-on-One Strategy Session[edit | edit source]

If you're interested in personalized help: 1. Visit the Strategy Session page to learn more about scheduling a paid one-on-one call. 2. Select your preferred language to best meet your needs.

Accessing Community Support[edit | edit source]

To join the ActiveCampaign community: 1. Log into your account and click the Help bubble icon. 2. Select Community.

This connects you with other ActiveCampaign users, allowing you to ask questions and share experiences.

Configuration Options and Settings[edit | edit source]

When seeking help, consider the type of account you have:

  • **Potential and Trial Customers**: Reach out to the Activation Team for essential guidance.
  • **Paying Customers**: Utilize our dedicated Customer Experience Team for advanced inquiries, troubleshooting, or goal-setting.

Be aware that if your account is managed by an Agency Partner, you may need to contact them directly for help instead of using the live chat feature.

Best Practices and Tips[edit | edit source]

  • Make sure to gather all relevant information about your issue before contacting support, such as error messages or steps you previously attempted.
  • Use the Help Center for preliminary research as it contains a wealth of self-service articles and answers to common questions.
  • Engage with the community forums to learn from others’ experiences; this can often yield practical advice.
  • When booking a strategy session, define your goals to get the most out of your time with the expert.

Troubleshooting[edit | edit source]

If you are unable to reach live chat or find the help you need, consider the following tips:

  • Ensure that your ActiveCampaign branding is enabled if you are trying to access the chat feature.
  • If you are part of an Agency Partner program, double-check your options with your Reseller.
  • For technical issues with accessing the Help Center, clear your browser's cache or try a different browser.

Related Features[edit | edit source]

For further learning and information, explore the following:

FAQ[edit | edit source]

1. How do I contact the Customer Experience team?[edit | edit source]

You can contact them via the live chat option within your ActiveCampaign account.

2. What hours is live chat available?[edit | edit source]

Live chat support is available Monday to Friday from 3 AM to 11 PM CT and Sunday from 6 PM to 11 PM CT.

3. Can I access self-service help without logging in?[edit | edit source]

Yes, you can access the ActiveCampaign Help Center directly for articles, but some features may require you to log in.

4. What if I am a trial customer?[edit | edit source]

Trial customers can reach out to the Activation Team for assistance with setting up and using ActiveCampaign.

5. Is it necessary to book a strategy session?[edit | edit source]

No, it is not required. However, it can be beneficial for users who want personalized guidance.

6. Can I access help in multiple languages?[edit | edit source]

Yes, ActiveCampaign provides help resources in English, Portuguese, Spanish, French, German, and Italian.

7. Where can I find the latest product updates?[edit | edit source]

You can check the Release Notes in your account to find out about the latest updates and enhancements.

With these resources and guidance, you should be well-equipped to find help with your ActiveCampaign account effectively.

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