Registration
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Registration[edit | edit source]
About SMS UK regulations and how to register in ActiveCampaign[edit | edit source]
- Last updated March 31, 2025 at 5:05 PM*
The SMS add-on is available for purchase to customers with a Plus, Professional, or Enterprise plan. This article provides an overview of the upcoming KYC (Know Your Customer) guidelines implemented by UK carriers in 2024 and the steps to register. These new guidelines aim to protect customers against spam, fraud, and malicious activities.
ActiveCampaign is committed to ensuring a seamless user experience by complying with these regulations, allowing you to continue enjoying uninterrupted messaging services. You can submit all required KYC information in our SMS Manager, with approval times typically taking less than 2 business days.
Take Note[edit | edit source]
- ActiveCampaign accounts created before June 4, 2024, with a UK-based number, must register with KYC by September 30, 2024.
- Once registered, you will be assigned a new local number. It is recommended to complete this registration ahead of time to update your Subscribe by SMS feature with your new number. All automations will begin using your newly assigned numbers as soon as you are approved.
- For ActiveCampaign accounts created on or after June 4, 2024, with a UK-based number, you will automatically go through our UK form within SMS Manager to register. Once your numbers have been approved, you can start sending messages within ActiveCampaign. [Learn more about SMS sending](https://help.activecampaign.com/hc/en-us/articles/13861982072092-About-SMS-UK-regulations-and-how-to-register-in-ActiveCampaign).
What is KYC, and how do I benefit from it?[edit | edit source]
KYC (Know Your Customer) involves collecting essential details such as name, address, and date of birth for individuals, as well as company specifics like name, registered address, and business verification documents for businesses. These data points serve as critical identifiers to validate the authenticity of users and organizations participating in A2P communications.
Carriers and regulators aim to establish a more trusted and secure messaging and voice ecosystem, helping to protect consumers from spam, fraud, and malicious actors. By ensuring that users and businesses are properly identified and verified, you contribute to fostering a safer and more reliable communication environment.
Benefits[edit | edit source]
- **Improved deliverability** - Carriers consider the newly assigned UK numbers more trustworthy, enhancing the chances of message delivery to the intended recipient.
- **Two-way messaging** - This allows customers to initiate a conversation with a business through text messaging, similar to a customer service line.
- **Better recognition** - Local numbers foster recipient trust and recognition, enhancing engagement.
How to register for KYC[edit | edit source]
1. Click **Settings** > **SMS Manager** on the left menu. 2. Click the **United Kingdom** option. 3. The “Sending SMS in the United Kingdom” page will load. Note that the information needed to register is on the upper right to gather your information before you get started. 4. Click the **Begin verifying** button. 5. The next page will inform you of the information required to continue registering. Click **Continue**. 6. Enter your Business information in the fields provided, then click **Continue**. 7. Enter your Business address in the fields provided, then click **Continue**. 8. Enter your Emergency address in the fields provided, then click **Continue**. 9. Enter your Authorized Representative information in the fields provided, then click **Continue**. Note that this is the last page of information to fill out. Once you click **Continue**, you cannot go back to correct any information. 10. Click **Done**. Your registration status can be seen in the United Kingdom section on the SMS manager page.
If your KYC registration is rejected, you can re-register by following the steps above.
FAQs[edit | edit source]
What type of information is required for registration?[edit | edit source]
- Company name
- Registration Authority
- Registration Number (CRN)
- Business website
- For UK businesses, your registration number can be found on the Companies House Register.
- For US businesses, your registration number can be found on your CP 575 notice.
- Registered and emergency address
- Authorized representative’s full name, work email, and phone number
- Business Identity
How long does it take to register?[edit | edit source]
Registration takes about 7 minutes to complete, and you should hear back in 2 business days.
Will there be any fees for registering my UK long codes?[edit | edit source]
No, there are no fees to register your UK long codes.
See Also[edit | edit source]
[About SMS UK regulations and how to register in ActiveCampaign](https://help.activecampaign.com/hc/en-us/articles/13861982072092-About-SMS-UK-regulations-and-how-to-register-in-ActiveCampaign) ```