Contact delete limits

```mediawiki Navigation: Main_Page > Account > Contacts > Contact delete limits

Contact Delete Limits

Introduction

Contact delete limits define the maximum number of contacts you can delete from your ActiveCampaign account within a specific month. This feature is crucial for maintaining the integrity and organization of your contact data while adhering to your account's overall capacity. Understanding your delete limits helps you manage contacts effectively and ensures compliance with your account's billing plan. Different strategies to delete contacts can impact how quickly you approach this limit.

How to Access This Feature

To find out your specific contact delete limit, you can access this feature from your account settings. Navigate to the Contacts section within your Account settings to view the remaining contacts you can delete within the current billing cycle.

Step-by-Step Instructions

1. **Log in** to your ActiveCampaign account. 2. Go to the Contacts section from the sidebar menu. 3. Review your contacts to determine which ones you want to delete. 4. Choose your preferred method for deleting contacts:

  - **Delete contacts one by one** through the individual contact profile.
  - Use the Engagement Management Tool to remove less engaged contacts.
  - Perform Batch Actions to delete multiple contacts at once.
  - Delete contacts in bulk from the Contacts Overview page or Lists page.

5. Keep track of your monthly delete limit as you proceed to delete contacts.

If you reach your delete limit and need to remove additional contacts, you will have to follow these steps: - **Submit a help ticket** via the ActiveCampaign support page. Make sure to include the following:

 - Your account name (e.g., “myaccount.activehosted.com”)
 - The reason for the deletion of contacts

The compliance team will subsequently review your request and reach out to you via email.

Configuration Options and Settings

The main configuration associated with contact delete limits is based around your billing plan tier. Here are important settings to note: - For paid accounts, the delete limit aligns closely with your contact limit. - If you are on a **monthly plan**, the delete limit resets around the start of your monthly billing cycle. - If you are on a **yearly plan**, the delete limit resets on the same day each month as your annual billing cycle starts. For example, if your billing begins on March 15th, the delete limit will reset on the 15th of each month.

Best Practices and Tips

- Plan During Your Billing Cycle: Be aware of your billing cycle's start date and plan your contact deletions accordingly to avoid exceeding your monthly limit. - Use the Batch Action tool: To save time and effort, especially for large deletions, utilize the batch deletion feature. This allows you to remove multiple contacts efficiently. - Regularly Review Contacts: Conduct routine audits of your contacts to identify which can be deleted, especially those that are unengaged or duplicates. - Submit Requests Thoughtfully: If you anticipate reaching your limit, prepare to submit a help ticket with a valid reason for deletion instead of trying to rush through deletions.

Troubleshooting

If you encounter issues while trying to delete contacts, consider the following: - You might have reached your contact delete limit for the month. - Ensure that your account is not subject to any restrictions that prevent deletions. - If you believe you should have additional limits or have encountered a technical problem, contact support via the help ticket system for assistance.

Related Features

- Engagement Management - Contact Lists - Batch Actions - Account Settings

FAQ

1. What happens if I exceed my contact delete limit?

You will receive a prompt notification within your account if you attempt to delete more contacts than allowed. You will need to wait until the reset date or submit a help ticket.

2. How often does my delete limit reset?

Your delete limit resets monthly, based either on the start of your billing cycle for monthly plans or the same date each month for yearly plans.

3. How can I quickly find and delete inactive contacts?

Use the Engagement Management Tool to identify and remove less engaged contacts in bulk.

4. Can I delete contacts from different sections of my account?

Yes, you can delete contacts from the Contacts Overview page, Lists page, and individual contact profiles.

5. How do I submit a help ticket for exceeding my delete limit?

You can submit a ticket through the ActiveCampaign support page. Include your account name and the reason for your deletion request.

6. Does the contact delete limit apply to all plans?

Yes, the contact delete limit applies to all paid plans including Starter, Plus, Pro, and Enterprise.

7. Are there any repercussions for deleting too many contacts?

There are no direct penalties, but excessive deletions may lead to submissions for help tickets, which could impact your operational efficiency.

For additional resources, visit the ActiveCampaign help center or submit your queries to the support team for personalized assistance. ```