Purchase the SMS add on

```mediawiki Navigation: Main_Page > Billing & Upgrade > Purchase the SMS add-on

Purchase the SMS add-on

ActiveCampaign provides the ability to integrate Short Messaging Service (SMS) capabilities into your marketing and communication strategies through the SMS add-on. This feature enables users to send short text messages directly to their contacts, enhancing customer experience, boosting engagement, and driving business growth. This article will guide you through the process of purchasing the SMS add-on, as well as additional credits for your SMS needs.

Why It Matters

The integration of SMS messaging allows businesses to connect with their audience effectively and quickly. SMS has a high open rate compared to other forms of communication like email, making it an invaluable tool for marketing campaigns, notifications, and customer support. The SMS add-on is available for users on the Plus, Professional, or Enterprise plans, making it a versatile option for various business needs.

How to Access This Feature

To utilize the SMS add-on, you must have appropriate permissions and a qualifying plan type. Only Primary Admins and users with billing permissions can purchase this add-on.

Step-by-Step Instructions

Follow these steps to purchase the SMS add-on:

1. Click your name located on the bottom left corner of the screen and select Billing & Upgrade to navigate to your billing page. 2. Scroll down to the **Add-ons** section at the bottom of the page and locate the SMS option. 3. Click the **Add to plan** button next to the SMS option. 4. A modal titled **Review Purchase** will summarize the changes to your billing. Click the **Confirm purchase** button to finalize the purchase.

Once confirmed, your available SMS credits will appear in the upper left corner of your billing page.

Purchase Additional SMS Credits

After purchasing the SMS add-on, you may wish to buy additional credits. Here’s how:

1. Click your name on the bottom left of the screen and select Billing & Upgrade to get back to your billing page. 2. Locate the **X SMS Credits** section on the top left corner and click the **Edit** button next to it. 3. A modal window will appear where you can select the additional credits you want to add to your plan from the dropdown menu. 4. The modal will display the total cost of the additional SMS credits. Click the **Continue** button. 5. Finally, click the **Confirm Purchase** button on the next screen.

The updated SMS credit amount will be reflected in the upper left corner of your billing page.

Configuration Options and Settings

- **SMS add-on**: A feature that enables SMS messaging capabilities. - **SMS Credits**: Additional credits you can purchase to ensure continuous SMS communication. - **Billing Type**: If you are on a monthly subscription, you'll be charged every month; annual subscriptions will be charged once a year with credits renewing monthly.

Best Practices and Tips

- Ensure you regularly monitor your SMS credits to avoid interruptions in your service. - Familiarize yourself with the list of countries supported for sending SMS messages, as well as the respective credit usage per message. - Register for A2P 10DLC if sending SMS to recipients in the United States, as this is a requirement. - To get started effectively, consider visiting the Getting_Started_with_SMS_and_ActiveCampaign article for guidance on how to register and set up your SMS features after purchase.

Common Use Cases with Examples

- **Marketing Campaigns**: Use SMS to send promotional offers or updates to customers directly on their mobile devices. - **Transactional Messages**: Send order confirmations or delivery notifications via SMS. - **Customer Support**: Utilize SMS for service notifications, appointment reminders, or two-factor authentication.

Troubleshooting Section

- **Issue**: Not seeing the SMS add-on option in the billing section.

 - **Solution**: Ensure you are logged in as a Primary Admin or user with billing permissions and that your plan qualifies for the SMS add-on.
 

- **Issue**: Unable to purchase additional SMS credits.

 - **Solution**: Verify that your account has sufficient billing details and permissions.

FAQ

Q1: What plans are eligible for the SMS add-on? A1: The SMS add-on is available for users on the Plus, Professional, or Enterprise plans.

Q2: Can SMS credits rollover to the next month? A2: No, unused SMS credits do not rollover to the next month.

Q3: How are SMS billing charges determined? A3: SMS billing is based on your subscription type: monthly subscribers are charged monthly while annual subscribers are charged annually.

Q4: Do I need to register for A2P 10DLC for SMS in the US? A4: Yes, eligibility for A2P 10DLC registration is required for sending SMS messages to recipients in the United States.

Q5: How can I manage my SMS credits? A5: You can manage your SMS credits from the Billing & Upgrade section in your account settings.

Q6: Where can I find detailed SMS messaging guidelines? A6: You can refer to the article Getting_Started_with_SMS_and_ActiveCampaign for detailed guidelines on SMS messaging setup.

Q7: What should I do if I encounter issues during the purchase process? A7: If you're facing issues, ensure your account has the necessary permissions and that you meet all billing requirements. Contact support if issues persist.

This article provided you with the comprehensive steps and guidelines to successfully purchase and manage the SMS add-on on ActiveCampaign. For further assistance, feel free to reach out to the ActiveCampaign support team or explore additional resources. ```