Pause billing

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Pause billing for your ActiveCampaign account

Introduction

The Pause billing feature in ActiveCampaign provides a means for account holders to temporarily suspend their billing cycle while they are not utilizing their services. This is particularly beneficial for users who may not need to operate their ActiveCampaign account regularly but want to avoid unnecessary charges. The ability to pause billing allows for greater flexibility in managing account expenditures, especially for those on a monthly plan. Understanding how to effectively use this feature can save time and money.

How to Access This Feature

To pause billing, one must have the required administrative access. The feature is available exclusively to the Primary Admin of the ActiveCampaign account. It can be accessed via the Billing & Upgrade section in your account settings.

Step-by-Step Instructions

Follow these instructions to pause the billing for your ActiveCampaign account:

1. Click on your profile in the upper right corner of your dashboard.
2. Select the Billing & Upgrade option from the dropdown menu.
3. Click on the Cancel my account option.
4. A modal window will appear prompting your confirmation. Click the Thanks, but I still want to cancel option.
5. Depending on your plan type, you have two pathways:

  * If applicable, select the duration of the pause, choose the reason for the pause, and click the Pause account button.
  * Alternatively, click the Pause your subscription for up to 3 months button, select the duration, choose the reason for the pause, and click the Pause account button.

Once completed, your account will be paused for the specified duration. Note that once a pause has been initiated, it cannot be extended further.

Configuration Options and Settings

When using the Pause billing feature, there are several important considerations to keep in mind:

• The pause can only be initiated by the Primary Admin.
• This feature is applicable exclusively for monthly plans.
• The pause will begin at the end of the current billing term.
• You can pause your account for a maximum of 3 months.
• Access to your account will not be permitted during this pause period.
• The pause can only be utilized once every 12 months.
• Accounts under Trial, Resold, or Commit Annually Pay Monthly settings cannot pause billing.
• If you update your billing information during the pause period, the account will automatically reactivate.

Best Practices and Tips

Here are some best practices to consider when utilizing the Pause billing feature:

• **Use the pause wisely:** Only initiate a pause if you are certain you will not need your account for the specified duration.
• **Communicate with your team:** If you have a team accessing your ActiveCampaign tools, ensure they are aware of the pause so they can plan accordingly.
• **Plan ahead:** Monitor your billing cycle closely to anticipate when you might need to use the pause feature effectively.
• **Consider reactivation options:** Keep in mind the ability to reactivate your account before the end of the pause period if necessary.

Common Use Cases with Examples

The Pause billing feature can be beneficial in various scenarios, including but not limited to:

• **Seasonal Businesses:** A retail store that operates only during peak seasons might utilize the pause feature during off-peak months to save on costs.
• **Content Planning:** Marketers who run campaigns intermittently can pause billing during times when they are not actively engaging through campaigns.
• **Budget Management:** Businesses needing to adjust their marketing expenditures can use the pause to prevent charges while strategizing future spending.

Troubleshooting

While the process is generally straightforward, you may encounter issues. Here are some troubleshooting tips:

• **Not being able to access the Pause billing option:** Ensure you are logged in as the Primary Admin. Other user roles will not have access to this feature.
• **Account not pausing as intended:** Confirm that you followed all steps correctly and ensure your current plan is eligible for pausing.
• **Issues with reactivation:** If you are having trouble reactivating your account, check whether the pause period has ended.

FAQ

Here are some frequently asked questions about the Pause billing feature:

1. Who can pause the billing on my account?

Only the Primary Admin can initiate a billing pause.

1. How long can I pause my billing?

You can pause your billing for a maximum of 3 months.

1. Can I access my account during the pause period?

No, access to your account is restricted during the pause period.

1. How often can I pause my account?

You may pause your account once every 12 months.

1. Will I be charged during the pause period?

No, you will not incur any charges during the pause.

1. What happens when the pause period ends?

Your account will automatically reactivate, and monthly payments will resume.

1. Can I cancel my account during the pause?

No, cancellations cannot be made while the account is paused.

For more details on how to manage your account, please refer to the Account and Billing sections within ActiveCampaign's documentation. ```