Will a contact receive a campaign multiple times if they are on more than one list for that campaign send?

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Introduction

Understanding how campaigns are sent in ActiveCampaign is crucial for effective email marketing. One common question that arises is whether a contact will receive a campaign multiple times if they are subscribed to more than one list targeted by that campaign. This topic matters because it directly impacts the user experience and your email deliverability rates. Knowing how ActiveCampaign handles this ensures you can plan your campaigns effectively and maintain good relationships with your contacts.

How to Access this Feature

You do not need to navigate through specific settings to understand this feature, as it is inherently part of how ActiveCampaign processes campaign sends based on contacts' subscriptions to different lists.

Step-by-step Instructions

1. **Campaign Creation**: When you create a campaign in ActiveCampaign, you select the lists you wish to send the campaign to. 2. **Contact Subscriptions**: Review your contacts to see how many lists they are subscribed to. A single contact might belong to multiple lists. 3. **Sending the Campaign**: When you send out the campaign, ActiveCampaign will process the sends.

Important Concept

When the campaign is sent, the system checks all lists included in the campaign. Regardless of how many lists a contact is on, they will receive the campaign only once at the time of sending.

Configuration Options and Settings

There are no specific configuration settings to adjust for this feature, as it is an inherent behavior of the ActiveCampaign platform. However, it is essential to be aware of how your contact lists are structured to maximize engagement.

Best Practices

- **Clean Your Contact Lists**: Regularly review your contact lists to minimize overlap. This helps maintain a clean database and improves engagement. - **Segmentation**: Segment your contacts meaningfully, so you can target campaigns effectively without duplicating sends to individuals. - **Monitor Engagement**: Pay attention to engagement metrics for those contacts who may be on multiple lists to understand their preferences better.

Troubleshooting

If you notice that a contact has received multiple emails from different sends of the same campaign: - **Investigate List Membership**: Confirm that each send indeed targets the correct lists. - **Check Campaign History**: Review previous campaigns to ensure the contact received the correct communication.

FAQ

• Q: Will contacts receive multiple emails for different campaigns?

 A: Yes, if a contact is on multiple lists and different campaigns are sent out, they will receive emails for each campaign.

• Q: Can I prevent contacts from receiving duplicate emails?

 A: While you cannot prevent multiple emails for different campaigns, you can manage how lists are structured to minimize overlap.

• Q: Is there a limit on how many emails I can send to a contact?

 A: There is no limit on the number of emails you can send to a contact as long as they are subscribed to the respective lists targeted by the campaigns.

• Q: What should I do if a contact complains about receiving the same email?

 A: Review their list subscriptions and explain the overlap. Consider refining your strategy based on their feedback.

• Q: How can I better target my campaigns?

 A: Utilize segments and filters within your lists to target contacts more precisely and avoid sending duplicate emails.

• Q: Does the same rule apply to automation emails?

 A: Yes, contacts will receive automation emails only once per defined trigger, regardless of their list memberships.

• Q: Is there a reporting feature to analyze email sends per contact?

 A: Yes, ActiveCampaign offers reporting tools that allow you to analyze email engagement on a per-contact basis.

By understanding how ActiveCampaign handles campaign sending across multiple lists, you can optimize your email marketing efforts and engage effectively with your audience. ```