Different mailing address

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How do I use a different mailing address in my campaign footer?

In this article, you'll learn how to change the physical mailing address that appears in the footer of your email campaigns within ActiveCampaign. This feature is valuable for ensuring compliance with email marketing regulations, as it allows you to display a correct mailing address for your brand or organization.

This capability is available for various subscription plans including Starter, Plus, Pro, and Enterprise, ensuring that a wide array of users can benefit from this function.

How to access this feature

You can access the mailing address settings for your campaign directly from the ActiveCampaign dashboard. It's important to note that this update can only be made for direct campaigns that have either a "Draft" or "Scheduled" status. If your campaign has already been sent, you won't be able to change the mailing address for that particular campaign. However, you can make this change any time for automated campaigns.

Step-by-step instructions

Follow these steps to update the mailing address in your campaign footer:

1. From the Campaigns Overview page, locate the campaign you wish to update and click Continue.
2. You'll be directed to the Campaign Summary page. Here, find the Address dropdown menu.
3. Click the dropdown to view your mailing addresses. Select the address you want to use.
4. If you do not see your preferred mailing address listed, you have the option to click Add a new address to enter a new mailing address.
5. Finally, to save your changes, click either Save and Exit or Send Now.

This straightforward process allows you to easily manage the mailing address displayed on your email campaigns.

Configuration options and settings

While updating the mailing address in your campaign's footer, you will work primarily with the following configuration options and elements:

• Address dropdown: Allows you to choose from your saved mailing addresses.
• Add a new address: Option to input a new mailing address if the desired one is not already saved.

Make sure to verify that the address you select complies with legal requirements for your specific location and audience.

Best practices and tips

• Always ensure that the mailing address you are using is current and accurate to maintain compliance with email marketing laws.
• Regularly review your mailing addresses to avoid using outdated information in your campaigns.
• Consider adding multiple addresses if you operate in different regions or if your business has separate mailing locations. This can help better inform your audience of where your business is based.

Common use cases with examples

• **Business branding**: A campaign created for a product launch may include a different mailing address if the marketing is being run from a temporary location, such as a trade show.
• **Operational changes**: If your organization relocates, updating the mailing address in your email footers ensures that your audience knows your new contact point.
• **Region-specific campaigns**: If running campaigns targeting specific regions, using local addresses can enhance brand trust and relatability with your audience.

Troubleshooting section

If you encounter difficulties while attempting to change the mailing address in your campaign footer, consider these steps:

• Verify that your campaign is in a Draft or Scheduled status. Changes cannot be made to campaigns that are Sent.
• Ensure that you have permissions to make changes within your account settings. Check if your role allows for editing campaign settings.
• If the mailing address does not appear in the dropdown, double-check that it has been successfully saved in your account. Utilize the Add a new address option if needed.

Related features section

For further enhancements to your campaigns, consider exploring these related features:

• Campaigns: Learn about other aspects of managing your email marketing campaigns.
• Design Campaigns: Delve deeper into customizing and optimizing your email design for better engagement.

FAQ section

1. Can I change the mailing address in any campaign?

No, you can only change the mailing address for campaigns that are in a Draft or Scheduled status. For campaigns that have already been sent, the address cannot be changed.

2. Will the mailing address change for previously sent campaigns?

No, the mailing address update only applies to contacts who will receive emails from the updated campaign going forward.

3. How many mailing addresses can I have saved in my account?

There is no specified limit to the number of mailing addresses you can save in your ActiveCampaign account.

4. Can I use a P.O. Box as my mailing address?

While you can usually use a P.O. Box, it's essential to check compliance regulations for email marketing in your area, as some jurisdictions have specific requirements.

5. Will changing the mailing address impact my existing contacts?

No, changing the mailing address will not affect your existing contacts; it only updates the footer for future emails sent from that campaign.

6. How do I know if my mailing address is compliant with regulations?

It is advisable to research email marketing regulations applicable in your country or region to ensure your mailing address meets any necessary requirements.

7. Can I have different addresses for different campaigns?

Yes, you can choose different mailing addresses for different campaigns as long as they are added to your account.

For more information about email campaign management and compliance, please refer to additional resources on ActiveCampaign. ```