Stop or cancel a scheduled campaign

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How do I stop or cancel a scheduled campaign?

In ActiveCampaign, the ability to stop or cancel a scheduled campaign is crucial for marketers who need to manage their messaging effectively. Whether you've realized that the content needs revision or are experiencing changes in your marketing strategy, having the flexibility to halt a campaign before it launches can save you time and effort. This article will guide you through the methods for disabling or removing the schedule of a campaign that is set to send later.

How to access this feature

To access the tools necessary for stopping or canceling a scheduled campaign, you will navigate to the Campaigns overview page within your ActiveCampaign account. There, you can find all of your campaigns, including those that are scheduled for future delivery.

Step-by-step instructions

Below are the detailed steps for stopping or canceling a scheduled campaign using two methods: via the Campaign Overview page and the Campaign Summary page.

Method 1: Disable a scheduled campaign from the Campaign Overview page

1. Go to the Campaigns overview page. 2. Locate the scheduled campaign that you want to stop. 3. Click the dropdown next to the campaign’s Edit button. 4. Click Disable.

File:Stop campaign disabled status.png

Click the dropdown then click disable

5. A confirmation message will appear in a modal popup. Click OK.

After completing these steps, your campaign's status will change to Disabled, and it will be listed under all campaigns with a status of Sent, Stopped, or Disabled.

To re-enable this scheduled campaign later, you can click Enable from the dropdown and then click OK in the modal that appears.

Method 2: Remove a schedule from a campaign from the Campaign Summary page

1. Click Campaigns in the left menu. 2. From here, you can open your campaign using one of the following two methods:

  * From the List View tab:
    - Click the List View tab.
    - Click the campaign name or the Continue button to open the scheduled campaign.
  * From the Campaigns Calendar tab:
    - Click the Calendar tab.
    - Click the campaign to open the scheduled campaign.

3. On the Campaign Summary page, scroll down to the Schedule section. 4. Click the Remove schedule button. The schedule will be removed. 5. From this point, you can either click Send now to send the campaign immediately, or click Save and exit to leave the campaign.

You have the option to reschedule this campaign at any time, as needed.

Configuration options and settings

While stopping or canceling a scheduled campaign, the following bold options are available to manage your campaigns effectively:

- Disable - This option suspends the sending of the campaign while retaining its settings. - Remove schedule - This option eliminates the pre-set delivery date and time for a scheduled campaign.

Best practices and tips

- Always review your scheduled campaigns a day or two before they are set to go live. This allows ample time to make any necessary adjustments. - Utilize the Disable feature when you need to make content changes or if external factors require you to pause the campaign temporarily. - Keep liability in mind: if a campaign is critical and time-sensitive, ensure to monitor its status frequently and adjust accordingly.

Common use cases with examples

- **Content Changes**: If you've discovered a typo or that the promotional offer in your scheduled campaign is no longer valid, use the Disable option to pause it and correct the information before sending. - **Market Changes**: In cases where market conditions change unexpectedly, such as a crisis or new regulations, it's best to disable any scheduled campaigns and reassess their messaging to ensure relevancy.

Troubleshooting section

If you encounter issues when trying to stop or cancel a scheduled campaign, consider the following tips:

- **Am I on the correct page?** Always ensure you are on the Campaigns overview or Campaign Summary page depending on the method you are using. - **Refreshing the page**: Sometimes, changes may not reflect immediately; try refreshing your browser to ensure that the latest status is displayed. - **Check for permissions**: If you lack access to disable campaigns, ensure you have the appropriate permissions within your ActiveCampaign account.

Related features section

For more information about managing your campaigns effectively, consider reviewing the following resources: - How to schedule a campaign - Adjusting campaign content after scheduling - Campaign performance tracking

FAQ section

1. Can I re-enable a disabled campaign?

Yes, you can re-enable a disabled campaign at any time by selecting Enable from the dropdown menu next to the campaign on the Campaigns overview page.

2. What happens when I remove the schedule from a campaign?

When you remove the schedule, the campaign will not be sent at its previously scheduled time, and you can either send it immediately or save it for future editing.

3. Will I lose the campaign details if I disable it?

No, disabling a campaign only prevents it from sending; all details and settings are saved.

4. Can I stop a campaign that has already been sent?

No, once a campaign is sent, it cannot be stopped. However, you can monitor its performance and apply learnings to future campaigns.

5. Are there any limits to stopping a scheduled campaign?

As long as a campaign has not yet been sent, you can stop or cancel it through the methods outlined in this article.

6. Can I use the disable feature on multiple campaigns at once?

Currently, the disable feature must be applied on a campaign-by-campaign basis.

7. What should I do if I accidentally disabled a campaign?

You can simply re-enable it using the Enable option from the dropdown on the Campaigns overview page.

By following the guidelines and instructions provided in this article, you will be able to manage your scheduled campaigns efficiently on ActiveCampaign. ```