Request a 2048 DKIM key

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Request a 2048 DKIM Key

Introduction

The Request a 2048 DKIM Key feature in ActiveCampaign is essential for ensuring email authentication and improving deliverability. DKIM (DomainKeys Identified Mail) is a technology that allows an organization to take responsibility for a message that is in transit. Setting up a DKIM key increases security and can prevent tampering, ultimately ensuring that your emails reach your customers in their intended form.

As of February 23, 2022, ActiveCampaign automatically uses a 2048 DKIM key for all customers who have configured DKIM using CNAME DNS records. If you're currently using a legacy DKIM setup with TXT records, you can easily update to the new CNAME method, which will enhance your security by switching from a 1024 key to this more robust 2048 key. For those who prefer a custom DKIM implementation, there is an option to request this through ActiveCampaign's support.

How to Access this Feature

To access the feature for requesting a custom 2048 DKIM key, you will need to open a Help ticket through ActiveCampaign's support interface. This process requires the submission of specific information, which will be used to configure your custom DKIM.

Step-by-step Instructions

Here’s how you can request a custom 2048 DKIM key:

1. Navigate to the ActiveCampaign Help Center.
2. Click on the option to open a Help ticket.
3. Provide answers to the following questions in your ticket:

  * What ActiveCampaign accounts would you like a custom DKIM solution for?
  * How many domains are you sending from?

1. Submit the ticket for processing.

Once your request is reviewed, the ActiveCampaign support team will work with you to set up a custom DKIM configuration tailored to your account(s) and domain(s).

Configuration Options and Settings

When requesting a custom 2048 DKIM key, it’s important to understand the following options:

• There is no need for manual setup of DKIM under normal circumstances, as the standard process now defaults to the 2048 DKIM key via CNAME records.
• However, you can opt for a custom DKIM key if your specific needs or configurations require it. This will involve a manual setup process coordinated by the support team.

Best Practices and Tips

Here are some best practices when handling DKIM configurations:

• Always prefer using CNAME records over TXT records when setting up your DKIM, as CNAME records allow for the 2048 DKIM key usage which is more secure.
• Regularly review your DKIM settings, especially if you make changes to your domain or the associated email sending configurations.
• If you're unsure about your DKIM setup or if you are considering a custom DKIM solution, reach out to ActiveCampaign support for guidance to ensure optimal configuration.

Common Use Cases with Examples

• **Email Deliverability Improvement**: Organizations that manage multiple domains may benefit from a custom DKIM key if they send emails from each domain and want to maintain consistent email authentication across all domains.
• **Brand Security**: Businesses engaged in high-value transactions (e.g., financial advice, e-commerce) must ensure their email authenticity for customer trust and security. A custom DKIM can enhance the credibility of emails, leading to higher engagement and less spam complaints.
• **Transition from Legacy DKIM**: Companies previously using the old TXT-based DKIM setup can switch to a more secure configuration by requesting a custom DKIM that adheres to newer standards.

Troubleshooting

If you encounter issues with your DKIM setup or requests:

• Verify that you've correctly answered all requested questions when submitting your Help ticket.
• Check your email for responses from support that could contain important instructions or clarification needed for your DKIM setup.
• If there are delays in response, ensure your contact details are correctly listed in your account settings and the Help ticket.

FAQ

Q1: What is a DKIM key? A1: A DKIM key is a digital signature embedded in the header of an email that supports the verification of the sender's domain, improving email security and decreasing the chances of emails being flagged as spam.

Q2: Why is a 2048 DKIM key preferred? A2: A 2048 DKIM key is more secure and is less susceptible to attacks compared to shorter keys, making it a best practice in email authentication.

Q3: How do I know if I am using a legacy DKIM setup? A3: If your DKIM configuration utilizes TXT DNS records instead of CNAME records, you are likely using a legacy setup.

Q4: Can I switch to the 2048 DKIM key if I'm currently using a TXT record? A4: Yes, you can transition to the new 2048 DKIM key by updating your DKIM setup to use CNAME records instead of TXT.

Q5: What if I need help configuring DKIM? A5: You can request assistance from ActiveCampaign support by submitting a Help ticket with the necessary information.

Q6: Is there a cost associated with requesting a custom DKIM key? A6: There is no additional cost for requesting a custom DKIM key; it is included within your account plan.

Q7: How long does it usually take to receive a response after submitting a Help ticket? A7: Response times may vary, but ActiveCampaign aims to address tickets as quickly as possible. Make sure to check your email for any updates.

This thorough understanding of the Request a 2048 DKIM Key feature will help you improve your email authentication and ensure higher deliverability rates for your campaigns. ```