Dismisses a site message
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What does “Dismisses a site message” mean?[edit | edit source]
Introduction[edit | edit source]
In ActiveCampaign, the feature of dismissing a site message plays a crucial role in enhancing user experience on your website. Site messages can contain important information, alerts, or prompts that may be beneficial for your contacts to see. However, to prevent overwhelming your visitors with persistent notifications, this feature allows them to easily close these messages. Once a contact dismisses a site message, it is recorded in the system as "read," ensuring that the user's interaction with your site messages is streamlined and effective.
How to Access this Feature[edit | edit source]
To utilize the dismiss a site message feature, you need to have an ActiveCampaign account that falls under specific plan types: Plus, Pro, or Enterprise. The site messages can be configured as required and will automatically be displayed on your website, where contacts can interact with them.
Step-by-Step Instructions[edit | edit source]
1. **Log into your ActiveCampaign account.**
- Ensure you are on a supported plan (Plus, Pro, or Enterprise).
2. **Navigate to the Dashboards.**
- Once logged in, go to the appropriate section where you can manage your site settings.
3. **Setup Site Messages.**
- Create or configure the site messages that will be shown to your contacts on your website.
4. **Dismiss a Site Message.**
- When a contact views a site message, they will see an x button prominently displayed. - To dismiss the message, the contact simply needs to click the x.
5. **Record of the Dismissal.**
- After the action, the dismissal is logged in ActiveCampaign as a "read" notification for tracking engagement.
Configuration Options and Settings[edit | edit source]
The dismissal of site messages does not require extensive configuration, but it is important to ensure that your messages are effectively set up. Here are some key options:
- Site Messages – These are the messages that can be shown on your website. You can define the content and appearance based on your communication needs.
- Dismiss Button – Ensure the x button is easily visible for users to dismiss the message without hassle.
Best Practices and Tips[edit | edit source]
- **Keep Messages Concise**: Make sure that the content of your site messages is clear and to the point, as users may be less likely to engage with lengthy messages.
- **Use Engaging Language**: Consider using actionable language that encourages users to interact, but makes it easy to dismiss when they choose to.
- **Testing Visibility**: Regularly test the appearance of your site messages across various devices and browsers to ensure they remain accessible and appealing.
- **Monitor Dismissal Rates**: Keep an eye on how often messages are dismissed to gauge user engagement and refine your communication strategy accordingly.
Common Use Cases with Examples[edit | edit source]
- **Event Notifications**: Notify users about upcoming webinars or special promotions. If they aren’t interested, they can quickly dismiss the message.
- **New Feature Announcements**: Inform users about new features or significant updates to your service, allowing them to dismiss the message if they already know.
- **Feedback Requests**: Use site messages to request feedback from users. If they are busy or not interested, they can easily close the prompt.
Troubleshooting[edit | edit source]
While the feature is straightforward, contacts may encounter occasional issues. Here are common troubleshooting scenarios:
- **Button Not Visible**: If contacts cannot see the Dismiss button, check the visibility settings in your site message configuration.
- **Dismissal Not Recorded**: Ensure that your site messages are correctly set up in the ActiveCampaign dashboard to track dismissals accurately.
If issues persist, consult the ActiveCampaign support resources for further assistance.
Related Features[edit | edit source]
- Help? – For additional guidance and resources related to site message management and user engagement strategies.
FAQ[edit | edit source]
1. What happens if a contact dismisses a site message?[edit | edit source]
Once a contact dismisses a site message, it is logged as "read" in the ActiveCampaign system.
2. Can all users dismiss site messages?[edit | edit source]
Yes, any contact can dismiss site messages if they are displayed on the website.
3. What type of messages can be set to display?[edit | edit source]
You can create site messages for events, announcements, promotions, and more.
4. Are there limits on the number of site messages?[edit | edit source]
While there may not be strict limits, it is recommended to keep the number manageable to avoid confusing or annoying users.
5. Can I customize the appearance of site messages?[edit | edit source]
Yes, you can configure the content and certain aspects of the visual presentation of your site messages.
6. How do I know if my site messages are effective?[edit | edit source]
Monitoring dismissal rates and user feedback can help determine the effectiveness of the messages.
7. Is there a way to re-display a dismissed site message?[edit | edit source]
Typically, once a message is dismissed, it will not reappear unless reconfigured by the account holder.
By understanding the functionality of dismissing a site message in ActiveCampaign, users can optimize their communication with contacts and ensure a smooth experience on their websites.