If I add an email to an automation, will contacts who have already entered the automation receive it?

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Introduction

When managing your automation workflows in ActiveCampaign, clarity about how communication is delivered to contacts is crucial. A common question that arises is: If I add an email to an automation, will contacts who have already entered the automation receive it? Understanding how ActiveCampaign handles emails within automations is essential for effective communication and marketing strategies.

This article will explore the functionalities related to adding emails to automations, how it impacts contacts who are mid-process, and what you can do if you wish for these contacts to receive new emails after they have already entered the automation.

How to Access This Feature

To view and set up emails in your automation sequences, follow these steps: 1. Log into your ActiveCampaign account. 2. Navigate to the Automations section from the main dashboard menu. 3. Select the specific automation you wish to edit from your list of automations.

Step-by-Step Instructions

To effectively manage your automation emails, consider the following steps:

1. **Add New Emails to Your Automation**:

  - Open your chosen automation workflow.
  - Click on the + Add a new email link or button to insert an email into your automation at the desired stage.

2. **Determine Contact Status**:

  - If a contact is currently positioned above the newly added email step, they will receive the email.
  - If a contact has already completed and exited the automation, or their current position is below the new email, they will not receive the email.

3. **Re-Add Contacts to Receive the Email**:

  - For contacts who have exited the automation and need to receive new emails, you can re-add them to a specific point within the automation.
  - To do this, refer to the guide on how to [start a contact at a specific point in an automation](https://help.activecampaign.com/hc/en-us/articles/206293684-How-do-I-start-a-contact-at-a-specific-point-in-an-automation-?_ga=1.64516204.291063888.1488989758).

Configuration Options

When integrating emails into your automation process, be aware of the following configuration elements:

- The contact's **current position** within the automation determines whether they receive newly added emails. - Options for **re-adding contacts** and specifying the point in the automation where they should receive emails.

Proper understanding of these options ensures tailored communication through your automation sequences.

Best Practices

To maximize the effectiveness of your automation emails, consider these best practices:

- **Plan Carefully**: Before adding emails, plan your automation flow to ensure it aligns with your marketing strategy. - **Test Automations**: Always run tests to see how new emails affect existing contacts and confirm delivery as intended. - **Keep Content Updated**: Regularly review and refresh the content of your automation emails to maintain engagement and relevance. - **Utilize Reporting**: Use ActiveCampaign's reporting features to monitor the performance of your emails within automations and tweak them as necessary.

Troubleshooting

Should you encounter issues with sending emails after adding them to an automation, consider the following:

- Verify that the contact's position is indeed above the new email step. - Check the overall automation flow to ensure other steps or conditions do not interfere. - If contacts are not receiving emails as expected, confirm that their status within the automation is correctly set.

FAQ

1. What happens if I add an email too late to an automation?

If contacts are already past the point where the email has been added, they will not receive it unless re-added to that point in the automation.

2. Can I send the same email to contacts multiple times through the same automation?

Typically, if the email is designed to be sent only once, it will not be eligible for resend unless users are re-entered into the appropriate stage in the automation.

3. Are there limitations on the number of emails I can add to an automation?

There's no strict limit to the number of emails, but consider the contact experience and avoid overwhelming them with too many emails.

4. How can I see if contacts received the new email?

Utilize the reporting function within ActiveCampaign to track engagement, open rates, and click rates for your emails.

5. How can I remove an email that I added to an automation?

You can simply access the automation workflow and delete the unwanted email step from the interface.

6. Does the timing of the email influence its effectiveness?

Absolutely. Timing can greatly affect engagement rates; plan your automation email timing based on your audience analytics.

7. What if I want to add more conditional logic to these emails?

You may incorporate If/Else conditions or other automation logic to segment email deliveries based on contact behaviors.

For further queries or detailed assistance, please consult the Automation section of the ActiveCampaign help center. ```