Purchase activities with a monthly limit

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Purchase Activities with a Monthly Limit

ActiveCampaign allows users to enhance their experience by purchasing activities with a monthly limit, enabling them to access various AI features within the platform. This feature is available across different ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise. Understanding how to effectively manage and purchase activities ensures that users can make full use of the platform's capabilities.

What is an Activity?

An activity is defined as a billable action executed by a contact within the ActiveCampaign platform. For instance, each time a contact engages with an automation that utilizes activities, one activity is deducted from your monthly limit. Understanding what constitutes an activity is crucial since it directly impacts your billing.

Features that utilize activities include:

• AI Actions library in Automations
• AI Translations for Email
• Additional features are expected to be launched soon.

How to Access This Feature

To manage or purchase activities with a monthly limit, you will need to navigate through the billing settings in your account. This can be conducted from two primary entry points: 1. Directly from your Billing page. 2. Via any AI feature that employs activities.

Step-by-Step Instructions

Purchasing Activities from the Billing Page

Follow these steps to purchase or increase your activities directly from the billing settings:

1. Click your name located at the bottom left of your screen. 2. In the modal window that appears, select the Billing & Upgrade option. 3. Under the Your Plan tab, click Edit next to where it displays your current activities (e.g., “X Activities”). 4. A modal window will pop up; use the dropdown menu to select your desired activity limit. 5. The modal will indicate the additional cost that you will incur each month. Click the Review purchase button. 6. Finally, click Confirm purchase to complete the transaction.

Purchasing Activities from AI Features

You can also purchase activities directly while utilizing AI features:

1. Navigate to the AI feature that requires activities. 2. Click the Purchase Activities button located within that feature. 3. A modal window will appear; use the dropdown to select the number of activities you wish to purchase. 4. The additional monthly cost will be displayed in the modal. Click the Review purchase button. 5. Confirm your purchase by clicking Confirm purchase.

Configuration Options and Settings

While purchasing activities, there are various configurations and options available:

• You have the flexibility to select your desired activity limit from a dropdown menu during the purchase process, with options available up to a maximum of 500,000 activities per month.
• If your account qualifies for a discount, this will apply to the activities you purchase.

Please note that unused activities do not roll over into the next month, so it's advisable to plan purchases wisely.

Best Practices and Tips

• **Monitor Your Usage:** Regularly check your activity usage and plan purchases according to your needs to avoid reaching your limit unexpectedly.
• **Adjust Monthly Limits:** Increase your monthly limit proactively if you anticipate higher activity usage due to campaigns or automation.
• **Contact Support for Higher Limits:** If you find that you require more than 500,000 activities per month, do not hesitate to reach out to our Customer Experience team to discuss your options.

Troubleshooting

If you exceed your monthly activity limit, please be aware that your contacts will skip over any automation actions that rely on activities. This can lead to incomplete engagements within your campaigns.

To mitigate this, ensure you review and possibly increase your monthly activity limit prior to launching significant campaigns or actions.

Frequently Asked Questions (FAQ)

1. What happens if I don't use all my purchased activities?

Unused activities do not roll over to the next month; they expire at the end of the billing cycle.

1. Can I purchase activities if I'm on a Trial account?

No, activities are not available for purchase on Trial accounts.

1. How do I know how many activities I've used?

You can track your activity usage through the billing section of your ActiveCampaign account.

1. Is it possible to revert changes made to my monthly activity limit?

Once a purchase is confirmed, it cannot be undone; however, you can always increase your limit again as needed.

1. What should I do if my contacts are skipping automation actions?

Consider increasing your monthly limit or monitoring your activity usage closely to ensure continuity in your automation workflows.

By managing your purchase activities wisely, you can ensure seamless operation of your marketing efforts on ActiveCampaign, leveraging the full benefit of its available AI features. ```