Physical address

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Add a physical address to your ActiveCampaign account

Introduction

When creating and managing your email campaigns in ActiveCampaign, it is essential to include a physical address. This requirement is not only a crucial component of your sender identity, but is also legally mandated under anti-spam laws such as the CAN-SPAM Act.

Your physical address will appear, typically in the footer, of every campaign and automation email sent from your account. This address represents the sender — whether it's an individual or a company — and must be real and reachable. Acceptable address types include a business address, personal residence, or a PO Box.

Only users in the Admin group can add and manage physical addresses within an ActiveCampaign account. There’s no limit to the number of addresses you can store in your account, but only one can serve as the default.

How to Access This Feature

To access the physical address settings in your ActiveCampaign account:

1. Log in to your ActiveCampaign account. 2. Click the **Settings** menu located in the lower left corner of your account dashboard. 3. Select **Addresses** from the menu on the left-hand side.

From this page, you can manage all physical addresses connected to your account.

Step-by-step Instructions

Add a Physical Address

To add a new physical address:

1. Navigate to **Settings > Addresses**. 2. Click the **Add an address** button in the top-right corner. 3. Fill out the form in the "Add an Address" modal with your physical address information. 4. Click the **Add address** button.

Once saved, the address will be marked as the **Default** address. This means it will automatically appear in the footer of your Campaigns and Automation emails unless otherwise specified.

You can add multiple addresses, but only one address can be designated as the **default**.

Edit a Physical Address

To edit an existing address:

1. Go to **Settings > Addresses**. 2. Click the address you wish to edit. If multiple addresses are added, select the one to modify. 3. Click to update any of the fields in the expanded view of the address entry.

Assign a Physical Address to a List

If you manage multiple contact lists in your account, you can assign a specific address to one or more lists:

1. In the **Settings > Addresses** page, click to expand the address you want to assign. 2. In the **Default Address for the Lists** box, check the boxes next to the lists to which the address will apply.

All **campaigns** sent to the selected lists will display the assigned physical address.

Assign a Physical Address to a User Group

For accounts with multiple User Groups (e.g., for businesses with multiple locations):

1. On the **Settings > Addresses** page, click to expand the address of interest. 2. In the **User Groups** section, assign the address to the appropriate user groups by checking the applicable boxes.

Campaigns sent by users in these groups will include the corresponding physical addresses.

Configuration Options and Settings

The Addresses section supports the following configuration options:

• Default Address: Automatically appears on all emails unless overridden.
• Multiple Addresses: Add unlimited addresses to your account.
• Assign to Lists: Designate which contact list(s) an address should display for.
• Assign to User Groups: Assign unique addresses to different user groups for business segmentation.

Changes to an address — including the default status, list assignments, or group assignments — take effect immediately once saved.

Best Practices and Tips

• **Ensure accuracy** – Always double-check your address entries to avoid delivery or compliance issues.
• **Use a real, reachable address** – Regulatory bodies require that recipients have a means of contacting the sender physically.
• **Leverage list assignment** – If you engage different audience segments, consider assigning different addresses to represent each brand or region.
• **Update when relocating** – If your business moves, update the address immediately to remain compliant.
• **Keep branding consistent** – Use professional addresses rather than personal residences for better campaign branding and presentation.

Common Use Cases with Examples

• **Ecommerce businesses** with multiple product lines assign a unique address to each list to reflect different fulfillment centers.
• **Marketing agencies** manage multiple client domains and assign physical addresses per client to keep communications compliant and brand-aligned.
• **Franchise operations** map user groups to geographic locations and assign location-specific addresses for localized brand representation.

Troubleshooting

I’m not seeing the “Addresses” menu in Settings

Only users with Admin access can see and edit address settings. Ask an admin to grant access or apply changes on your behalf.

My address isn’t showing in emails

Ensure the address is marked as **Default** or assigned to the specific list or user group being used. Also verify the campaign's list assignment matches the configured address.

I changed the address but emails are still showing the old one

Check that your new address is set to Default or is assigned to the correct list. Campaigns created before changes may still use the previously configured address unless updated manually.

Can I delete a physical address?

Yes, but you must first ensure it is not set as the default.

Related Features

• Settings
• Campaigns
• Automation
• Email_Marketing
• Contacts

FAQ

Why do I need to include a physical address in my emails?

Including a physical address is required by law for email transparency and sender identification, complying with the CAN-SPAM Act and ActiveCampaign’s Anti-Spam policy.

Is there a limit to how many addresses I can add?

No. You can add as many physical addresses as needed, but only one can be set as the default.

Can I use a PO Box instead of a street address?

Yes. You can use a business address, personal residence, or a PO Box as long as it is a valid and reachable mailing address.

Who can add or change physical addresses in my account?

Only users who are part of the Admin group can add, edit, or remove physical addresses.

Can I assign a physical address to multiple lists?

Yes, when editing an address, you can check multiple lists in the “Default Address for the Lists” section.

Can I have different physical addresses for different teams?

Yes. Assign addresses to specific user groups to reflect different teams or business locations within your ActiveCampaign account.

How do I change the default address?

Edit the address you want to designate as default and set it as the new default under the Address settings.

See Also

• Settings
• Account, Billing, & Setup
• Get Started with Account Settings
• Campaigns
• Automation
• Email_Marketing
• Contacts