Login verification process

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About the login verification process

ActiveCampaign prioritizes the security of your account and the valuable data it contains. One way we do this is by adding a verification layer to your account login process. When we detect a new or unusual login attempt, we will send a verification code to your login email address or mobile phone number, which you can enter to log in to your account. This feature enhances the overall security of your account by ensuring that only authorized users can access it, making it a crucial component of account safety.

Why it Matters

Understanding the login verification process is essential for all ActiveCampaign users. With the increasing number of cyber threats, safeguarding personal and business information is more critical than ever. The verification process adds an extra layer of security, helping to prevent unauthorized access and protecting your data from potential breaches.

How to Access This Feature

The login verification process is automatically integrated into the login flow for all users. You will encounter this feature when you attempt to log in under certain conditions as specified below.

Conditions for Verification

You will see the verification step if:

• Your account does not have multi-factor authentication (MFA) enabled.
• You are not logging in via single sign-on (SSO).
• You did not check the “Remember me for 45 days” option.
• You have updated your browser or device configuration.
• You are signing up for a trial account.

Step-by-Step Instructions

Follow these steps to complete the login verification process:

1. **Log in** to your ActiveCampaign account using your login credentials. 2. If a verification is triggered, you will receive a code sent to your chosen verification method (email or SMS). 3. Check your email or SMS for the verification code. 4. Enter the verification code in the provided field and click the **Verify** button. 5. If successful, you will gain access to your account.

Using the SMS Verification Option

To use the SMS option for easier login:

1. After successful verification via email, you will be prompted to confirm or enter your phone number. 2. After entering your number, click the **Send code** button. 3. Check your phone for an SMS with the verification code. 4. Enter the code in the appropriate field and click **Verify**.

The entered phone number will update your user account and can be managed under the **Settings** > **Account** page.

Configuration Options and Settings

While utilizing the login verification feature, it is important to be aware of the following configuration options:

• **“Remember me for 45 days”**: This option allows you to skip the verification process for 45 days. However, for security reasons, it is advised not to use this option on public or insecure networks.

Best Practices and Tips

• Enable multi-factor authentication (MFA) for an additional layer of security beyond the login verification process.
• Use single sign-on (SSO) if your organization allows it to bypass the verification process entirely.
• Regularly review and update your email and phone number in the **Settings** > **Account** page to ensure you can receive verification codes.
• Avoid logging in from public networks when possible.

Common Use Cases

Here are a few scenarios where the login verification process is particularly useful:

• **Suspicious Activity**: If your account is targeted by unauthorized login attempts, the verification process helps ensure that you are notified and can take action promptly.
• **New Device Access**: When signing in from a new device or browser, the verification process protects your account by confirming your identity.
• **Trial Account Sign-Up**: New users signing up for a trial account will be required to complete the verification process to ensure they are legitimate users.

Troubleshooting

If you experience issues during the login verification process, consider the following steps:

• **Did not receive an email verification code?**

 * Check that the email address matches your login credentials.
 * Search your inbox for emails from **help@activecampaign.com** and check your spam or junk folders.
 * Ensure that your email provider is not filtering emails from ActiveCampaign.

• **SMS verification code expired?**

 * Click the **Resend code** option on the login page to receive a new SMS.

• **No access to your phone or email?**

  * Click **Verify Another Way** to receive the verification code via your alternative method.
  * Contact an Admin user to update your login email if you cannot access either method.

FAQ

1. What should I do if I receive a verification code for a login I didn’t attempt?

If you receive a verification request for a login attempt that you did not make, immediately reset your password and report this activity to the Customer Experience Team.

2. Can I bypass the verification step?

Yes, by checking the “Remember me for 45 days” option when logging in, you can bypass the verification step for that device for 45 days.

3. I can’t find the verification email, what should I do?

Ensure your email matches the account’s login email. Check your spam folder and add **help@activecampaign.com** to your safe sender list.

4. The SMS code is not coming through, what can I do?

Make sure you entered a valid phone number that can receive texts. You can click the **Resend code** option to request a new code.

5. I have updated my email but cannot access my account, what now?

Contact another Admin to update your email address or reach out to the Customer Experience Team for assistance.

6. How do I enable multi-factor authentication?

You can enable MFA by following the steps provided in the ActiveCampaign MFA help article.

7. What is the benefit of single sign-on (SSO)?

Using SSO provides an additional layer of security and conveniently streamlines the login process, eliminating the need for any verification steps.

For further assistance, please reach out to our Customer Experience Team or consult the relevant guide articles linked above for detailed steps and troubleshooting strategies. ```