Sending a flow to all your contacts

```mediawiki Navigation: Main_Page > WhatsApp > Messaging Flows > Sending a flow to all your contacts

Sending a flow to all your contacts

With ActiveCampaign, businesses can leverage WhatsApp to engage with their customers better. The feature of sending a WhatsApp Messaging flow to all your contacts allows you to reach out efficiently to individuals listed in your contact database with a phone number. This capability not only enhances communication but also ensures that your messages are delivered in a platform that users are increasingly comfortable with, which is essential in today’s digital environment.

Why it matters

Sending WhatsApp messages enables businesses to provide timely information, updates, and engage in direct conversations with customers. This feature caters to the rising demand for quick and effective communication, making it crucial for businesses aiming to maintain customer satisfaction and engagement.

How to access this feature

To access the feature for sending a WhatsApp Messaging flow to all your contacts, log into your ActiveCampaign account. Follow these steps to navigate to the designated area of the platform:

1. Click on WhatsApp in the left menu. 2. Select Messaging Flows from the dropdown options.

Step-by-step instructions

To successfully send a flow to all your contacts, follow these detailed steps:

1. From your ActiveCampaign account, access the WhatsApp section and navigate to Messaging Flows. 2. Create a new messaging flow by clicking on the Create Messaging Flow button. 3. For the trigger, choose Outbound Campaigns and then select Trigger for a contact segment. 4. Build your flow with the following considerations:

  * Since this is an outbound flow, the first step must be a Template.
  * Configure the template step according to your messaging needs, and add any other necessary steps.
  * After configuring the flow, ensure that you Publish your flow.

5. On the Flow Summary page, locate and click the Filter contacts button:

  * (Optional) Set a specific date for when the messaging flow will run.
  * (Optional) Choose whether to allow the messaging flow to run even if there are open conversations. If this option is enabled, it will automatically close open conversations for all contacts involved in the execution.
  * For the setting Who should this messaging flow run with?, select the option From existing contacts.
  * Introduce the filter by selecting Phone > Contains > + to ensure only contacts with phone numbers are included.
  * After setting the filter, click on the Show contacts button to review your selected audience.

6. Finally, click the Run now button to send the flow to all contacts who matched your segment conditions.

Configuration options and settings

When setting up your messaging flow to all contacts, it is vital to understand the following configurations:

• Phone - Only contacts with a valid phone number will be targeted.
• Template - The first step of the flow must involve a message template.
• Filter contacts - This includes options to select a date for the flow and manage ongoing conversations effectively.

Best practices and tips

To maximize the effectiveness of sending WhatsApp Messaging flows:

• Always stay within your WhatsApp Business API sending limits to avoid delivery failures, which result in the error: "Spam rate: limit hit."
• Regularly check your contact list size before launching the messaging flow. This ensures that you comply with the API limits and improve successfully delivered message rates.
• Utilize engaging content in your messaging templates to capture recipient attention and encourage interaction.
• Monitor interactions following the flow to gauge customer responses and adapt future messages based on insights gained.

Common use cases with examples

Sending WhatsApp Messaging flows to contacts can serve various business needs, such as:

• **Promotional Campaigns**: Use WhatsApp flows to inform customers about upcoming sales or special offers directly.
• **Customer Support**: Establish a messaging flow to provide support to easily navigate FAQs and direct inquiries.
• **Event Notifications**: Alert your contacts about events, webinars, or important changes via WhatsApp messaging.
• **Feedback Collection**: After a service or product has been delivered, use WhatsApp to gather feedback through a quick survey prompt.

Troubleshooting section

If you encounter issues while sending flows, consider the following troubleshooting steps:

• **Check Contact Validity**: Ensure all selected contacts have valid phone numbers; any missing phone numbers will prevent them from receiving messages.
• **Monitor API Limits**: If messages fail to send, verify that you are not exceeding your sending limits as defined by the WhatsApp Business API.
• **Message Delivery Issues**: If messages are delivered late or not at all, reevaluate your filtering criteria and ensure they align with your target audience.

Related features

For further enhancements in your messaging workflow, consider exploring the following related features:

• Automation - Streamline repetitive tasks and engage leads automatically.
• Segmentation - Create targeted messaging strategies by segmenting your contacts effectively.
• Integrations - Extend your capabilities by connecting with other tools in your marketing tech stack.

FAQ

Q1: What happens if I exceed my WhatsApp Business API sending limits? A: Exceeding your sending limits will cause your messages to fail with an error stating: "Spam rate: limit hit."

Q2: Can I customize the timing for my WhatsApp message flows? A: Yes, you can set a specific date when the messaging flow will run from the Filter contacts option.

Q3: How can I ensure my flow reaches all contacts? A: Ensure that all selected contacts have valid phone numbers and that you are adhering to sending limits.

Q4: Will existing conversations be affected when I run a new flow? A: If the option is enabled, running the flow will automatically close open conversations for the involved contacts.

Q5: Is there a separate cost for the WhatsApp Messaging feature? A: Yes, the WhatsApp Messaging add-on can be purchased separately or added to existing Plus, Professional, or Enterprise plans.

Q6: What type of content can be included in the messaging template? A: You may include promotional messages, customer support prompts, notifications, or feedback requests in your messaging templates.

Q7: Can I track the effectiveness of my WhatsApp flows? A: Yes, it is advisable to monitor customer interactions following your flow to evaluate its impact and adjust future communications accordingly. ```