Edit a WhatsApp Messaging template

```mediawiki Navigation: Main_Page > WhatsApp Messaging > Templates > Edit a WhatsApp Messaging template

Edit a WhatsApp Messaging Template

WhatsApp Messaging templates are a critical feature for businesses engaging with customers on the WhatsApp platform. They allow you to send proactive messages to your customers, enhance interactions, and drive engagement. Editing these templates is essential to ensure your messaging stays relevant, compliant, and aligns with your brand's voice. This guide will walk you through how to edit a WhatsApp Messaging template within ActiveCampaign.

How to Access This Feature

To begin editing a WhatsApp Messaging template in ActiveCampaign, follow these steps: 1. Log in to your ActiveCampaign account. 2. From the left navigation menu, click on WhatsApp. 3. Next, select Templates to access your available WhatsApp Messaging templates.

Step-by-Step Instructions

If you need to edit a WhatsApp Messaging template that is currently in Draft status, follow these detailed instructions:

1. **Navigate to Templates**: As mentioned above, start by clicking the WhatsApp option in the left menu and then select Templates. 2. **Locate Your Draft Template**: Look for the draft template you wish to edit. This template must be in Draft status for edits to be made. 3. **Open Template Options**: Click the vertical ellipsis (⋮) next to the draft template to reveal additional options. 4. **Continue Editing**: From the options presented, select Continue editing. This action will open the template where you can make necessary changes. 5. **Edit Components**: You can now modify various elements, including the template name and the content. Adjust these components to better fit your messaging needs. 6. **Submit Changes**: Once you have finalized your edits, click the Submit button located under the Examples tab to save your changes.

Important Note

Templates that have been approved or rejected cannot be directly edited. If you need to modify an approved or rejected template, you must first duplicate it, which creates a new template in Draft status. To duplicate a template: 1. Click the vertical ellipsis (⋮) for the desired template. 2. Select Duplicate template. This will create a copy accessible for edits.

Configuration Options and Settings

When editing a WhatsApp Messaging template, you will encounter several configuration options including:

• Template Name: This is the identifier for your template. Make sure it's clear and descriptive.
• Template Content: This is where you input the actual message that will be sent through WhatsApp.
• Examples Tab: This allows you to preview your changes before submission.

It's crucial to format your content correctly to ensure compliance with WhatsApp guidelines and to promote engagement.

Best Practices and Tips

1. **Keep It Relevant**: Ensure your template content is tailored to your audience and reflects your current marketing goals. 2. **Use Clear Language**: Write messages in straightforward language to avoid confusion among recipients. 3. **Preview Your Templates**: Always check your templates in the Examples tab before submitting to catch any errors. 4. **Regular Updates**: Stay updated with WhatsApp business guidelines and adjust templates accordingly to remain compliant.

Troubleshooting

- **Unable to Edit Approved Templates**: If you're facing issues editing a template that has been approved, remember that you must duplicate the template first. - **Draft not Appearing**: If you can't find your draft templates, ensure that you are looking in the correct section within WhatsApp Templates.

Related Features

For additional functionalities that complement WhatsApp Messaging templates, consider familiarizing yourself with:

• Automation
• Contact Lists
• User Groups

These articles can provide insights on managing audience segmentation and automating WhatsApp interactions.

FAQ

1. Can I edit a WhatsApp Messaging template once it's approved?

No, templates in approved status cannot be edited. You will need to duplicate the template to make changes.

2. How do I know if my template is in Draft status?

Templates that are in Draft status will be listed under the Templates section with the corresponding status indicated.

3. What happens if I submit changes to a template?

Submitting changes will update the template and reflect your latest edits. Ensure to check your modifications in the Examples tab beforehand.

4. Can I create new templates from scratch?

Yes, you can create new WhatsApp Messaging templates directly from the Templates section.

5. Is WhatsApp Messaging included in all ActiveCampaign plans?

No, WhatsApp Messaging is available as an add-on for specific plans. You can buy it separately or add it to your Plus, Professional, or Enterprise plans.

6. What types of content can I include in my WhatsApp templates?

You can include text, emojis, and call-to-action elements designed to engage your recipients effectively.

7. How do I ensure compliance with WhatsApp's messaging rules?

Stay updated with WhatsApp’s business guidelines and format your messages accordingly. Regularly review your templates to ensure they are compliant and relevant.

By following this guide, you will have the necessary knowledge to effectively edit WhatsApp Messaging templates in ActiveCampaign, ensuring your customer communications are effective and engaging. ```