Pages error message

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Pages error message: "Not able to verify the domain, x, is not forwarding traffic to AC servers"

Introduction

The error message "Not able to verify the domain, x, is not forwarding traffic to AC servers" is an important alert within ActiveCampaign that indicates an issue with your custom domain settings. Knowing how to resolve this error is crucial for businesses relying on custom domains for their landing pages or other marketing efforts. This article will guide you through the steps necessary to diagnose and fix this issue, ensuring your domain is properly configured to forward traffic to ActiveCampaign's servers.

How to Access This Feature

To encounter this error message, you typically engage with the active domain setup within the ActiveCampaign platform under the Pages feature. This may occur when trying to verify a custom domain for your landing pages.

Step-by-Step Instructions

If you see this error message, follow the steps below to troubleshoot and resolve the issue:

1. **Register Your Domain:** Ensure that each custom domain has been registered with your domain provider. This is a critical first step in the setup process.
2. **Configure CNAME Record:**

  - Log into your domain hosting provider's management console.
  - Add a CNAME (Canonical Name) record that points to the landing page domain .ac-page.com. This step is essential for proper domain forwarding.
  - Refer to the guide on how to set up a custom domain name (CNAME) in ActiveCampaign if you need further assistance.

1. **Wait for Propagation:** CNAME records can take a few hours to propagate across the internet. If more than 24 hours have passed since registering your domains and the issue persists, proceed to the next steps.
2. **Remove and Re-add Domains:**

  - In the ActiveCampaign Pages app, remove the domains that are experiencing issues.
  - Wait a few minutes, then re-add these domains again within the platform.

1. **Verify DNS Settings Again:** After re-adding the domains, click on the Verify DNS Settings button again in the ActiveCampaign interface to check if the issue is resolved.

Configuration Options and Settings

When troubleshooting this error message, several configuration options are important to consider:

• CNAME Record: This is a DNS record that helps direct traffic from your custom domain to ActiveCampaign servers.
• Custom Domain: Ensure that the custom domain is correctly registered with your domain provider.
• DNS Settings Verification: Utilize the Verify DNS Settings function within the ActiveCampaign platform to check for configuration errors.

Best Practices and Tips

• Always double-check the spelling and syntax of your custom domain when setting up CNAME records to avoid simple errors.
• Keep records of any changes made in your DNS settings, as these can help troubleshoot any future issues that may arise.
• Consider waiting at least 24 hours after DNS changes before re-checking settings so that all records have time to update properly.
• Utilize the ActiveCampaign customer support resources if you are unable to resolve the error through the steps listed above.

Common Use Cases with Examples

1. A marketing team wants to integrate a custom landing page for a new product launch but encounters the error message upon trying to verify the domain. By following the above steps, they identify a missing CNAME record and successfully rectify the issue. 2. A business uses multiple custom domains for different campaigns. Encountering the error message on one domain prompts them to review their DNS settings and resolve it by correctly setting the CNAME record.

Troubleshooting Section

If the error persists even after following the outlined instructions, you may need to:

• Verify if your domain provider has additional security features that may prevent proper forwarding.
• Check that your domain is not suspended or expired with your provider.
• Consult directly with your domain provider's support team for specific guidance on CNAME setup issues.

Related Features

For further assistance related to domains, consider the following articles available in the ActiveCampaign documentation:

• Domains and Domain Alignment
• Custom Domain Setup Guide

FAQ

Q1: What does the error message mean? A1: The message indicates that the specified custom domain cannot be verified because it is not correctly forwarding traffic to ActiveCampaign's servers.

Q2: How long does it take for changes to propagate? A2: It can take a few hours for DNS changes to propagate, but you should wait at least 24 hours before further troubleshooting.

Q3: What should I do if I can't verify my domain even after following the steps? A3: Ensure your CNAME record is correctly set and consider contacting your domain provider for specific troubleshooting advice.

Q4: Is this feature available for all ActiveCampaign plans? A4: The custom domain setup feature is available for Plus, Pro, and Enterprise plans.

Q5: Can I use a free domain provider? A5: While technically possible, using a reliable paid domain provider is recommended for better DNS management and reliability.

Q6: What is a CNAME record? A6: A CNAME (Canonical Name) record is a type of DNS record that allows you to alias one domain name to another.

Q7: Where can I find more help regarding domain issues? A7: You can refer to the ActiveCampaign Help Center and its articles related to domains and DNS settings for additional support. ```